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A
Rating: 4 out of 5
I am very happy with SENUP company. It's a pity that you use the D P D transport which spoils everything!
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1 and 4 stars
Reset filtersF
Rating: 4 out of 5
Good value for money despite the upward price variation between each order
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M
Rating: 4 out of 5
I have already placed several orders without any problems. the prices are competitive. the shipments are made on time. the packages are well packed.
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V
Rating: 4 out of 5
without question, everything is done to satisfy the customer. Some small problems related to the site for the order, but which will undoubtedly be solved for my next order?
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A
Rating: 4 out of 5
Accuracy of information provided - speed of delivery
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G
Rating: 4 out of 5
EVERYTHING IS IN ACCORDANCE
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A
Rating: 4 out of 5
Easy navigation on the site, very pleasant staff on the phone. Competitive prices. The problem remains with the delivery by DPD France. Some drivers (not all, fortunately) are not really cooperative.
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A
Rating: 4 out of 5
Thank you for the good service.
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M
Rating: 4 out of 5
easy to use site - timely delivery
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A
Rating: 4 out of 5
The order comes quickly enough, but the people who deliver, these not its, we give an address of delivery, and take not even the trouble to ring, and we must move to recover the order.
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A
Rating: 4 out of 5
Excellent value for money.delivery to be reviewed:Package abandoned in a corridor of the residence.
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A
Rating: 1 out of 5
I was happy with everything except the delivery. On my order, I wrote not to deliver my package on Tuesday (absent) but on Wednesday or Thursday. DPD came on Tuesday (!!!!), left a paper with NO indication. Searching on mail, I finally found that it was dropped off at Gourmet, ch de Philippeville. There was no 2nd presentation as indicated on the site when ordering. The package is very large, I am 76 years old and had to transport it myself, so as far as delivery is concerned, my grade is *, which is very bad. I have to blame DPD. For the rest, my note is 5 *.
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Response from Senup
Hello Sir, Thank you for taking the time to tell us about your experience with our Senup store. I am sorry to read that your delivery did not go as you would have liked. However, I would like to draw your attention to the fact that it is not possible to choose a day for the delivery. You should assume that when you place an order (and the products are in stock and available), your order is automatically delivered on the next working day. If you did not want to be delivered on Tuesday, the solution would have been to place your order on Tuesday for a delivery on Wednesday, for example. Unfortunately, the carrier cannot be held responsible for the delivery failure because your address was included in their Tuesday round. In case of absence, the parcels are indeed automatically deposited in a relay point.
For the rest, we are delighted to read that you are satisfied with the service offered on our store and we are at your disposal for any further information.
Sincerely, Stefania Customer Service Senup
For the rest, we are delighted to read that you are satisfied with the service offered on our store and we are at your disposal for any further information.
Sincerely, Stefania Customer Service Senup
A
Rating: 4 out of 5
Delivery man always the same, very pleasant
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A
Rating: 4 out of 5
Too bad very expensive never discounts on regular orders
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Response from Senup
Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team
A
Rating: 4 out of 5
The delivery time is a bit long (almost 1 week), but the product is well packaged.
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A
Rating: 4 out of 5
good and punctual - ras
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A
Rating: 4 out of 5
Delivery one week instead of the usual 48 hours otherwise very good
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A
Rating: 4 out of 5
Serious and fast
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A
Rating: 4 out of 5
NOTHING IN PARTICULAR
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A
Rating: 4 out of 5
Satisfied with the order, the delivery and the product.
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A
Rating: 4 out of 5
Delivered in 4 days
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A
Rating: 4 out of 5
It's a pity that the prices have increased in one go and not in an insignificant way! Otherwise, the processing and delivery were fast.
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A
Rating: 4 out of 5
easy to order
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A
Rating: 4 out of 5
everything is very good, perfect
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A
Rating: 4 out of 5
No worries good site
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A
Rating: 4 out of 5
I am satisfied but for several months that I order, I find it a shame not to have coupons or promo codes.
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Response from Senup
Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team
We will be happy to help you. Sincerely, The Senup team
A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
Fast after sales service
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A
Rating: 1 out of 5
you made a mistake in the sizes
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Response from Senup
Hello, I don't see any e-mail from you about a size problem and I don't see any communication in the order either. Are you sure that it is an order from us? Do you know that in case of error on our part we take back the products free of charge and we proceed to a new shipment? Would you be so kind as to contact us in order to solve the possible problem? Thank you in advance. Sincerely, Frédéric. The Smartlifetime team
A
Rating: 4 out of 5
The site is well designed, just need to receive an order confirmation email
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A
Rating: 4 out of 5
Chosen site because of the unbeatable price. Very good. Only one thing to improve in relation to the choice of relay point. We are asked to note the address of the relay point and then another place appears only after payment. Otherwise the delivery is very fast, possibility of tracking the package. I recommend
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A
Rating: 4 out of 5
the site and the taking of order very well unfortunately it is the conveyor which spoils the note: parcels more or less eventrés and if there are two parcels one has right to two deliveries to one or two days of interval
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A
Rating: 4 out of 5
I had to wait more than a week to receive the parcel but I think Dpd is responsible, they sent me an apology email
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A
Rating: 4 out of 5
The protectors are good but a little short in absorption for people who urinate a lot at night
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A
Rating: 4 out of 5
compliant delivery
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A
Rating: 4 out of 5
Nothing special to report
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A
Rating: 4 out of 5
This 100% plasticized diaper offers a comfort as well as a good holding for the people moving a lot during the night. However, the absorption remains a little limited for a diaper supposed to have a maximum absorption
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A
Rating: 4 out of 5
Easy to use site, order respected as well as deadline, very correct price compared to other sites and stores
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A
Rating: 4 out of 5
The delay between the order and the arrival at the "Pick UP" (6 to 7 days) seems long to me. I do not understand that DPD sent me a notice that the package was damaged.
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A
Rating: 4 out of 5
Protection always of the same high quality. Competitive price. The only drawback is that delivery used to be faster...
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