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A
Rating: 4 out of 5
fast delivery without any problem
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast and short wait for delivery, excellent
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A
Rating: 4 out of 5
CLEARER
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A
Rating: 4 out of 5
Good products at very affordable prices, fast delivery
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A
Rating: 4 out of 5
Good in time. Good for packaging
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A
Rating: 4 out of 5
I sent an email last time with a question about a box with larger contents, which was not answered.
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A
Rating: 1 out of 5
Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.
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Response from Senup
Hello, We understand your dissatisfaction but we are still very surprised by this very bad note that you justify by a delivery problem attributable only to the transport company, as you specify it yourself.
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
A
Rating: 1 out of 5
Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package
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A
Rating: 4 out of 5
Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.
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A
Rating: 4 out of 5
fast and trouble-free - purchase conforms
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A
Rating: 4 out of 5
impeccable service and delivery!
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Every time Problems with the payment
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A
Rating: 4 out of 5
as usual
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A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
Except for the delivery by UPS which was contentious, nothing to say.
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A
Rating: 4 out of 5
Delivery time a little long
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A
Rating: 4 out of 5
I am satisfied with the order, the delivery although in Chronopost was a little long
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A
Rating: 4 out of 5
Just a little long because of the carrier
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A
Rating: 4 out of 5
Simple and clear presentation of the products. Good follow-up of the order: my specific requests for the delivery are taken into account by the site and the carrier agreed to deliver upstairs for my elderly parents. Very fast delivery time. Friendly and efficient telephone reception. Thank you Sen'up.
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A
Rating: 4 out of 5
very good site, easy navigation, fast delivery, no particular problem.
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A
Rating: 4 out of 5
On time but DPD delivery man still has problems finding my address.
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A
Rating: 4 out of 5
keep it up!
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A
Rating: 4 out of 5
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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A
Rating: 4 out of 5
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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A
Rating: 4 out of 5
Product that corresponds to my expectations. Correct delivery time.
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A
Rating: 1 out of 5
Disastrous delivery experience. Still not delivered after 2 weeks of the initial date
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Response from Senup
Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
17.12.2020 Good, I have been ordering Clic glasses regularly without any problem
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A
Rating: 4 out of 5
Perfect transaction, very professional and well packaged
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 4 out of 5
all is well Thank you
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A
Rating: 4 out of 5
This time, the items were not wedged, so the cardboard boxes were open. It looked like the merchandise had been packed in a hurry. I was surprised...
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A
Rating: 4 out of 5
Serious house. Very courteous staff. Thank you.
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A
Rating: 4 out of 5
Very happy with the speed of your services but it seems that the quality of the gloves for the toilet and the quality of the undersheets are not good, perhaps a bad choice. It is my first order and I must check the prices with other distributors.
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A
Rating: 4 out of 5
well
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Rating: 4 out of 5
Well
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A
Rating: 1 out of 5
Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.
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Response from Senup
Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 4 out of 5
being old, I always have a little trouble with internet catalogs
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A
Rating: 4 out of 5
well cared for, correct delivery
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