Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1 and 5 stars

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ALEXANDRA W.
Rating: 5 out of 5
following a purchase from 09/11/2022
professional service, from the order on the website to the delivery
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Regis C.
Rating: 5 out of 5
following a purchase from 25/10/2022
Very satisfied
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Regis C.
Rating: 5 out of 5
following a purchase from 09/11/2022
Very satisfied
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josiane W.
Rating: 5 out of 5
following a purchase from 06/11/2022
Delivery very good and product very good
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Jacques H.
Rating: 5 out of 5
following a purchase from 07/11/2022
The order is always shipped in a short time and conforms to the specifications, which is why I do not hesitate to recommend it.
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joelle G.
Rating: 5 out of 5
following a purchase from 01/11/2022
Good quality, good value for money
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Muriel C.
Rating: 5 out of 5
following a purchase from 07/11/2022
No problem, it's great
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Maria S.
Rating: 5 out of 5
following a purchase from 30/10/2022
Fast and compliant
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Jacques D.
Rating: 5 out of 5
following a purchase from 28/10/2022
Satisfaction from start to finish, including the delivery, which is not obvious given the volume of the package
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Michele N.
Rating: 5 out of 5
following a purchase from 08/11/2022
On-time delivery and quality products.
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vittoria S.
Rating: 5 out of 5
following a purchase from 07/11/2022
All good
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BALLART R.
Rating: 5 out of 5
following a purchase from 07/11/2022
The product is as I expected it to be. Well packaged.delivery by a professional deliveryman. The only downside is the shipping cost...
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Jacqueline T.
Rating: 5 out of 5
following a purchase from 05/11/2022
Fast delivery without any worries.
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Gérard M.
Rating: 5 out of 5
following a purchase from 02/11/2022
Secure transaction for single-use washcloths; these gloves are ideal and inexpensive.
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Muriel C.
Rating: 5 out of 5
following a purchase from 16/10/2022
Nothing to say perfect
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Abdelkarim A.
Rating: 5 out of 5
following a purchase from 30/10/2022
Very good service
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PHILIPPE P.
Rating: 5 out of 5
following a purchase from 18/10/2022
Always the same regularity in the delivery times and the quality of the TENA Comfort Platifies products in this case. Bravp and a big THANK YOU to you, you make my disability more bearable!
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Jean Yves P.
Rating: 5 out of 5
following a purchase from 17/10/2022
GOOD VALUE FOR MONEY
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YVETTE G.
Rating: 5 out of 5
following a purchase from 27/10/2022
Perfect, very fast delivery
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Pascal S.
Rating: 5 out of 5
following a purchase from 17/10/2022
Impeccable
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bernadette B.
Rating: 5 out of 5
following a purchase from 13/10/2022
T well
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Claudy B.
Rating: 5 out of 5
following a purchase from 19/10/2022
Very good, do not change anything, impeccable service
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Lydia J.
Rating: 5 out of 5
following a purchase from 17/10/2022
Fast delivery, reactive after sales service. Company for which the satisfaction of the customer is very important. We like these companies.
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Tiziana P.
Rating: 5 out of 5
following a purchase from 25/10/2022
I purchased from Italy , the shipping was fast and the goods arrived intact .
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Jan M.
Rating: 5 out of 5
following a purchase from 20/10/2022
Very good service. On time, correct and in neutral packaging.
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Agnes D.
Rating: 5 out of 5
following a purchase from 20/10/2022
As usual always very good
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Maurice L.
Rating: 5 out of 5
following a purchase from 19/10/2022
very good
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Renée G.
Rating: 5 out of 5
following a purchase from 18/10/2022
Delivery and compliant products
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Dominique P.
Rating: 5 out of 5
following a purchase from 13/09/2022
It's a pity that the deliveryman didn't bother with the delivery. He didn't look for the address and delivered directly to the relay point, which I think is a pity because we pay for a home delivery.
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Julia G.
Rating: 5 out of 5
following a purchase from 13/10/2022
Completely satisfied with the choice and quality of the products offered. Very good value for money. Customer service is attentive and efficient.
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Yves G.
Rating: 5 out of 5
following a purchase from 13/10/2022
Hello, regular customer, I can only be satisfied, clear site, quality product and correct price, secure delivery, nothing to say. Just a small downside, the delivery is just free in point relay but unfortunately many people who use your products, I speak especially of the elderly, do not have the opportunity to go to vis points relay, so for them, delivery is systematically, whatever the amount, paying .....
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Georges C.
Rating: 5 out of 5
following a purchase from 13/10/2022
No worries
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Aliya A.
Rating: 1 out of 5
following a purchase from 11/10/2022
I received the wrong size because what was noted was confusing: Extra large for large with extra absorption.

The seller accepted the exchange provided that I pay the return shipping of 15e myself. Not very professional.

I do not recommend!
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Response from Senup
Hello, As clearly stated on our website, we take charge of the return costs when it is an error on our part but not when the customer wishes to return the products for a reason that is not our responsibility. We are very flexible with regard to return times. You acknowledge that the error is not ours and you will understand that we cannot be held responsible for the official name of the product. All our "Extra-Large" products are listed as XL on our site, just to avoid confusion. We are willing to deduct the return shipping costs from your next order as a goodwill gesture. Our priority is to satisfy our customers. Do not hesitate to contact us by phone at 00800 1995 1995. Sincerely, Frédéric, The Smartlifetime team.
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MARTINE D.
Rating: 5 out of 5
following a purchase from 11/10/2022
Perfect order and very good delivery, the delivery man made an effort he rang the bell, the home delivery charges are justified.
Thank you
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Patrick B.
Rating: 5 out of 5
following a purchase from 11/10/2022
Everything is perfect. The choice, the fast delivery.
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Alain D.
Rating: 5 out of 5
following a purchase from 10/10/2022
Very Good
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Albertine D.
Rating: 5 out of 5
following a purchase from 09/10/2022
Fast delivery Excellent reliability
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Murielle P.
Rating: 5 out of 5
following a purchase from 21/09/2022
Fast and perfect product
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jacqueline O.
Rating: 5 out of 5
following a purchase from 19/09/2022
Nothing to report...well delivered
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rene C.
Rating: 5 out of 5
following a purchase from 06/10/2022
The assembly instructions are explicit, but not in French. Once assembled, the device works perfectly. The delivery is done seriously.
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