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A
Rating: 1 out of 5
for the order it goes, for the collection it goes, but no delivery since January 12th !!!!!!
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
1 star review
Reset filtersA
Rating: 1 out of 5
Delivery very badly managed ...
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Response from Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
A
Rating: 1 out of 5
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
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Response from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
A
Rating: 1 out of 5
Order deliverable in 48h according to the site. Delivered in 3 WEEKS!!! No response after two return requests.
To flee...
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To flee...
A
Rating: 1 out of 5
Why? Because it happens to everyone to make a mistake and not to take back an unused item to have an exchange is not commercial and regret a lot. Lose a good customer, too bad!
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A
Rating: 1 out of 5
Wrong product and wrong indication on the website
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A
Rating: 1 out of 5
Delivery times were not respected at all even though my order was urgent and despite my reminders, I was very disappointed.
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A
Rating: 1 out of 5
The order arrived a week late. The products were available and sent within 48 hours. IT IS ONLY A LIE. They sell products necessary to severe incontinents having a real need, and in my case I can not move me being able to move,
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A
Rating: 1 out of 5
I placed my order on December 8 and received the items on December 23 too long for me!!!
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A
Rating: 1 out of 5
Deadlines not respected, order received much too late
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A
Rating: 1 out of 5
I was delivered with a month wait while the site announced 4 days for restocking. Smartlifetime accused its supplier Siissel... I had ordered from Sissel and I was delivered in 2 days! As I did not receive my equipment in time with Smartlifetime, I had to buy this equipment elsewhere for my training course, and send back the package from Smartlifetime after receiving it... In short, supposedly a promotion, and in the end, a lot of complications for nothing. I DO NOT RECOMMEND
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