Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
I haven't had anything myself, I have set new ones: my address is Voets Pierro Hertstraat 16/3732 Hoeselt, the package was supposed to be at the address Bergstraat 18/3730 Hoeselt, this is due to DPD everything we order, (wherever) and it is DPD then know that it is delivered incorrectly or days later or not at all.
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Christine L.
Rating: 2 out of 5
following a purchase from 12/09/2024
Usually very satisfied, my parcel was delayed which put me in difficulty this time. I had to go to the pharmacy in my town. So I can't give you my usual 5 stars.
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Colette T.
Rating: 2 out of 5
following a purchase from 21/04/2023
I have reservations, because the box I received was all torn open!
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Daniel J.
Rating: 2 out of 5
following a purchase from 14/03/2023
After 8 days of testing, the NATEEN pants (7 G) proved to be much less waterproof than the TENA (8).
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ida C.
Rating: 2 out of 5
following a purchase from 16/02/2023
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
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Response from Senup
Good morning, We noticed your negative review regarding your experience on our Smartlifetime shop. We are sorry but after checking, we realized that there was a confusion due to the communication recorded by you when you made your payment by bank transfer. In fact, you put a communication that corresponds to another order placed by you that refers to two packages of hartmann molimed for men active. We do as soon as possible to ship the missing 8 packages. Sincerely, Smartlifetime customer service.
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ida C.
Rating: 2 out of 5
following a purchase from 16/02/2023
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
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Response from Senup
Thank you I am waiting for the eight parcels
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CHRYSTELLE G.
Rating: 2 out of 5
following a purchase from 26/07/2022
Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.
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dominique P.
Rating: 2 out of 5
following a purchase from 15/07/2022
15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!
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alain W.
Rating: 2 out of 5
following a purchase from 03/06/2022
I have been waiting for my delivery for almost 3 weeks now. How can I tell you about it? .............
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Response from Senup
Hello, We will contact Attends immediately to find out the reason for this delay in delivery. We will keep you informed as soon as possible and remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
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christine R.
Rating: 2 out of 5
following a purchase from 17/05/2022
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
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Response from Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
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Odette B.
Rating: 2 out of 5
following a purchase from 20/01/2022
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
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ROBERT L.
Rating: 2 out of 5
following a purchase from 25/01/2022
unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
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Response from Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
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jean claude D.
Rating: 2 out of 5
following a purchase from 07/11/2021
always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
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Response from Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
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Marie-Hélène C.
Rating: 2 out of 5
following a purchase from 08/10/2021
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
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Response from Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2021
senup has changed the quality of its protections.
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Response from Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/07/2021
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
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Response from Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
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Response from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. The "reorder" function is only accessible when you make your second purchase on the "new" site, as the products are no longer presented in the same format. However, as you will see the next time you make a purchase, this feature will be fully accessible.
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2021
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
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Response from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2021
the article received does not correspond to the description I do not recommend this site
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Response from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
missing or deleted item
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2021
It was clearer before...
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Response from Senup
Hello, Thank you for your feedback and we are sorry that you do not like the new interface of our site. The latter has been studied to facilitate the task of our customers: all the references are now grouped by size and by packaging allowing you to find in one click what you are looking for. For the rest, nothing changes, all the features specific to our old site continue to be offered. If you need help, as you did with your last order, don't hesitate to contact us by e-mail or by phone. We will be happy to help you. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2021
One of the two products was not the right one
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
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Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
Very poorly packed package arrived open
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Response from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
one month in all : what a performance !
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Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2020
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2020
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2020
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2020
I think it's a shame not to have a complete set of handles but without a nail it's useless
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/06/2020
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified.
The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2020
delivery ok, but wrong description and pictures of the article, so the products received do not correspond to the needs...
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Response from Senup
Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/12/2019
I ordered 2 packs of nateen anatomical protections because on the description it was said that there was a large adhesive strip all along. I received them in time except that no adhesive strip Otherwise I am never disappointed by smartime
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Response from Senup
Hello Ms. ********* , I just checked the product description and I do not see that it is indicated that there is an adhesive strip along the entire length. It reads: "Bonding: Non-toxic hot melt adhesive. After checking, it is indeed an error. There are no adhesive strips on the Nateen Easy-8. We will therefore modify the description and apologize for the inconvenience. Sincerely, Frederic of the Smartlifetime team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
The order was complete but the delivery time was not respected, the place of delivery was not respected and not practical at all. I will not recommend this site anymore.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/11/2019
Review the delivery method, the package was delivered but it was tipped over the gate and remained under the rain for 2 hours. The transport company did not care about its contents because the box was damaged and soaked.in the future give instructions to the deliverymen (call me before delivering to ensure our presence or leave a notice of passage..thank you
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Response from Senup
Hello, I apologize for this inconvenience, it should not happen. We have informed our carrier and we have also added in your delivery address to indicate that the package can absolutely not be dropped off without a signature. We remain at your disposal for any further information and wish you happy holidays. Sincerely, Frédéric, The Smartlifetime team
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