Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2, 3, 4 and 5 stars

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Acheteur vérifié

Published on 22/01/2018 à 12h24 following a purchase from 07/01/2018

ALWAYS PERFECT.

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Acheteur vérifié

Published on 21/01/2018 à 11h19 following a purchase from 02/01/2018

fantastic

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Acheteur vérifié

Published on 19/01/2018 à 17h06 following a purchase from 03/01/2018

reliable site, punctual and efficient

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Acheteur vérifié

Published on 16/01/2018 à 07h04 following a purchase from 31/12/2017

Satisfied with all the services.

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Acheteur vérifié

Published on 15/01/2018 à 19h43 following a purchase from 31/12/2017

Perfect in all areas

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Acheteur vérifié

Published on 14/01/2018 à 12h01 following a purchase from 29/12/2017

fast and discreet delivery

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Acheteur vérifié

Published on 12/01/2018 à 14h18 following a purchase from 28/12/2017

Don't change anything about something that works very well.

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Acheteur vérifié

Published on 12/01/2018 à 12h38 following a purchase from 22/11/2017

I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.

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Acheteur vérifié

Published on 11/01/2018 à 23h13 following a purchase from 26/12/2017

serious and efficient

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Acheteur vérifié

Published on 11/01/2018 à 19h44 following a purchase from 27/12/2017

Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?

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Response from Senup Published on 12/01/2018

Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.

Acheteur vérifié

Published on 04/01/2018 à 13h01 following a purchase from 18/12/2017

Delivery announced under 6 working days, received before. On the other hand no mail of follow-up colissimo!

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Acheteur vérifié

Published on 04/01/2018 à 12h28 following a purchase from 20/12/2017

Always so satisfied. I recommend this serious site

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Acheteur vérifié

Published on 03/01/2018 à 20h03 following a purchase from 19/12/2017

I am very satisfied

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Acheteur vérifié

Published on 03/01/2018 à 14h32 following a purchase from 19/12/2017

Very good. Fast and neat

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Acheteur vérifié

Published on 02/01/2018 à 20h04 following a purchase from 18/12/2017

very good products fast delivery and discreet packaging

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Acheteur vérifié

Published on 31/12/2017 à 14h40 following a purchase from 16/12/2017

Very satisfied, but surprised that the delivery was made by colissimo staff not equipped to carry large heavy volume. ... for a bit it was me who should have carried the package ...

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Acheteur vérifié

Published on 30/12/2017 à 15h33 following a purchase from 15/12/2017

Very satisfied: product and delivery.

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Acheteur vérifié

Published on 30/12/2017 à 06h43 following a purchase from 14/12/2017

quick

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Acheteur vérifié

Published on 28/12/2017 à 18h16 following a purchase from 13/12/2017

accurate and punctual

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Acheteur vérifié

Published on 28/12/2017 à 00h42 following a purchase from 10/12/2017

Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?

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Response from Senup Published on 02/01/2018

Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.

In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.

Acheteur vérifié

Published on 27/12/2017 à 14h00 following a purchase from 12/12/2017

Fast and safe delivery follow-up

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Acheteur vérifié

Published on 25/12/2017 à 15h55 following a purchase from 10/12/2017

Easy to make your choice. Well protected material

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Acheteur vérifié

Published on 21/12/2017 à 18h43 following a purchase from 06/12/2017

Nothing to say about the shipment, packaging and order. I wish you a very Merry Christmas and Happy New Year 2018.

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Acheteur vérifié

Published on 20/12/2017 à 23h26 following a purchase from 05/12/2017

destination error! and light packaging

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Acheteur Vérifié

Published on 19/12/2017 à 12h47 following a purchase from 21/11/2017

Very serious site nothing to say

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Acheteur vérifié

Published on 19/12/2017 à 11h56 following a purchase from 04/12/2017

Everything is in order. Very fast delivery.

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Acheteur vérifié

Published on 18/12/2017 à 09h24 following a purchase from 27/11/2017

many articles, very clear and precise site, promotions regularly proposed, products always impeccable, packages carefully packed and well routed, easy orders, fast arrival of orders, possibility of chat with advisers in case of questions, very friendly and available, motivated, efficient and dedicated

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Acheteur Vérifié

Published on 15/12/2017 à 11h17 following a purchase from 25/11/2017

Fast shipping

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Acheteur Vérifié

Published on 13/12/2017 à 17h55 following a purchase from 26/11/2017

Ordered as expected and shipped quickly. Thank you

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Acheteur Vérifié

Published on 13/12/2017 à 14h21 following a purchase from 02/12/2017

Serious, fast and very friendly service.

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Acheteur Vérifié

Published on 13/12/2017 à 14h14 following a purchase from 30/11/2017

no surprises and fast shipping

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Acheteur vérifié

Published on 13/12/2017 à 10h15 following a purchase from 27/11/2017

fast and reliable, neat packaging and correct price

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Acheteur vérifié

Published on 12/12/2017 à 17h58 following a purchase from 26/11/2017

Perfect as always!

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Acheteur vérifié

Published on 12/12/2017 à 16h11 following a purchase from 27/11/2017

Serious site. Delays held. Packaging without problems.

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Acheteur vérifié

Published on 12/12/2017 à 15h55 following a purchase from 27/11/2017

Fast delivery and conforms to the order. User-friendly site

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Acheteur vérifié

Published on 12/12/2017 à 14h56 following a purchase from 27/11/2017

Fast delivery

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Acheteur vérifié

Published on 12/12/2017 à 11h32 following a purchase from 27/11/2017

VERY GOOD FAST SERVICE

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Acheteur vérifié

Published on 12/12/2017 à 11h07 following a purchase from 27/11/2017

Still a problem with the payment interface of the order by credit card. However, very good handling of the situation and work around the problem by the sellers who are very helpful and friendly. Very fast delivery.

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Acheteur vérifié

Published on 12/12/2017 à 10h27 following a purchase from 27/11/2017

No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.

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Acheteur vérifié

Published on 11/12/2017 à 12h48 following a purchase from 26/11/2017

Fast and as expected.

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