Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
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Response from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
IT HAD STARTED BADLY BECAUSE I HAD NOT RECEIVED ANY MESSAGE NEITHER BY INTERNET NOR BY TEXT THE DAY OF DELIVERY, I HAD TO RECOMMEND AND ALL WENT WELL IN COMMUNICATION AND DELIVERY
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
service and quality of products, timeliness.SATISFACTION ASSUR2E
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
compliant delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Serious house. Very competent and kind staff. I am satisfied with my delivery. The products increase too often.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
good but I never got a promo code
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
It is almost good. Lack of precision on the site for the orders.
Ex: the sheets several thicknesses if one is not attentive enough it is not the chosen product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2021
Nothing special
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
convenient to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
good product thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
a little expensive but reliable service!
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Response from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Low order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
It's a shame not to know a delivery date from the delivery person. Obliged to stay at home for at least 5 days
Very good site, very responsive for information. The only problem is the quality of the diapers I received. Many defects in each package. Elastics most of them defective. Too bad...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
The description of the articles is not clear and too brief (dimensional characteristics).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
It's going well, keep it up!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Fast delivery, of course compliant, lowest price for my item at the time of ordering. Perfect. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Some features are inoperable such as the ability to pay after recommending the same thing. Need to exit and re-enter the cart to pay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
complete catalog, a lot of choice at all prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
notice of shipment then nothing more...
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Response from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
Compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Hello, one small problem, after placing the order, I did not receive a confirmation email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
ok perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2021
One of the two products was not the right one
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
8/10 on other sites after several orders we receive a package as a gift...not with you domage!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
A little expensive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
fast delivery without any problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Fast and short wait for delivery, excellent
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
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Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
CLEARER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good products at very affordable prices, fast delivery
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