Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
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Response from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Good in time. Good for packaging
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
I sent an email last time with a question about a box with larger contents, which was not answered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
problem with the bed sheets but very quickly solved by the company
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
fast and trouble-free - purchase conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
impeccable service and delivery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
delivery times in (24 h) too long not maintained damage
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Every time Problems with the payment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
WELL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Except for the delivery by UPS which was contentious, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Delivery time a little long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I am satisfied with the order, the delivery although in Chronopost was a little long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
Very poorly packed package arrived open
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Response from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Just a little long because of the carrier
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Simple and clear presentation of the products. Good follow-up of the order: my specific requests for the delivery are taken into account by the site and the carrier agreed to deliver upstairs for my elderly parents. Very fast delivery time. Friendly and efficient telephone reception. Thank you Sen'up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
very good site, easy navigation, fast delivery, no particular problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Too bad there is no loyalty program for the protections.
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Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
On time but DPD delivery man still has problems finding my address.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
keep it up!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Delivery time longer than announced.
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Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Product that corresponds to my expectations. Correct delivery time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
The description of the products is not necessarily true but delivery is fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
17.12.2020 Good, I have been ordering Clic glasses regularly without any problem
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
one month in all : what a performance !
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Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
Perfect transaction, very professional and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
all is well Thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Quite a lot of choice but not very commercial since a very large reta
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