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A
Rating: 4 out of 5
This time, the items were not wedged, so the cardboard boxes were open. It looked like the merchandise had been packed in a hurry. I was surprised...
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Serious house. Very courteous staff. Thank you.
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Rating: 3 out of 5
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
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Rating: 4 out of 5
Very happy with the speed of your services but it seems that the quality of the gloves for the toilet and the quality of the undersheets are not good, perhaps a bad choice. It is my first order and I must check the prices with other distributors.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Well
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Rating: 4 out of 5
being old, I always have a little trouble with internet catalogs
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A
Rating: 4 out of 5
well cared for, correct delivery
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Rating: 4 out of 5
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
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Response from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
A
Rating: 4 out of 5
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
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Rating: 2 out of 5
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
A
Rating: 4 out of 5
Fast delivery.
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Rating: 3 out of 5
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
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Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
A
Rating: 4 out of 5
Serious site, order always sent in a very fast time; thank you
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Rating: 2 out of 5
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
A
Rating: 2 out of 5
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
A
Rating: 4 out of 5
Fast service, well packaged product, but shipping costs a little expensive.
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A
Rating: 3 out of 5
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
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A
Rating: 4 out of 5
a little difficult to find the desired product
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A
Rating: 4 out of 5
a little longer than the 24 hours planned....si no nothing to complain about!
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Rating: 2 out of 5
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
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Rating: 4 out of 5
I would like to receive the ordered product identical to the picture and the invoice.
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Rating: 4 out of 5
no problem with sen'up
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Rating: 4 out of 5
Well
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Rating: 4 out of 5
well received
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Rating: 3 out of 5
for the first time since I order from sen up I have problems long delay damaged package and incomplete order
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Response from Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
We look forward to serving you again. Sincerely, The Senup Team
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Rating: 4 out of 5
Clear site for the choice. Easy to order and quick turnaround.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Order delivered quickly
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Rating: 4 out of 5
The delivery was delayed because the product was in restocking but otherwise everything is fine.
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Rating: 4 out of 5
Very good site and service ..I put 4 ..because as I had received a code for discount ..I found that I had to take it back at the time of the order .I would have liked it to be displayed directly in my account at the time of my order ..because not always at home when I order !!!
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A
Rating: 4 out of 5
Good telephone reception, delivery time respected,
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Rating: 4 out of 5
responsive after sales service
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Rating: 4 out of 5
in line with the commitment
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Rating: 3 out of 5
very long delivery time
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Rating: 4 out of 5
Not satisfied with DPD's driver.
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Rating: 2 out of 5
I think it's a shame not to have a complete set of handles but without a nail it's useless
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A
Rating: 4 out of 5
Satisfied with the products order well delivered except a small gift from time to time would be nice
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Rating: 4 out of 5
Lack of choice in plastic panties.
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Rating: 2 out of 5
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
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