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A
Rating: 4 out of 5
well, order arrived on time but not entitled to my 5 euros discount, reason first time, not valid second time, I had to be reminded
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
This time, the packages of diapers were not as well packed as the previous time.
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A
Rating: 4 out of 5
Delivery according to the order made in a satisfactory time.
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A
Rating: 4 out of 5
Satisfied on the whole. However, I must point out a small error without great importance in my case, having ordered Nateen Flexi Maxi Medium I received Nateen Flexi Maxi Large ... Excuse the little!
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A
Rating: 3 out of 5
The products no longer correspond to the quality I knew ...
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A
Rating: 4 out of 5
High transportation costs
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A
Rating: 4 out of 5
The only drawback is that the delivery was made quickly but on another point than the one requested. On the other hand on this point of withdrawal the staff was competent and helpful.
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A
Rating: 4 out of 5
Small problem with the internet. but excellent delivery by DPD. THANKS
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A
Rating: 3 out of 5
I did not find the disposable washcloths
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A
Rating: 4 out of 5
delivery times respected
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A
Rating: 4 out of 5
The delivery time is respected every time, I order them for my grandfather. The price is correct, nothing to say.
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A
Rating: 4 out of 5
site not clear at all.average price better elsewhere.for the delivery null the driver GLS could not deliver on the date agreed because supposedly the address was incorrect.change carrier.
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A
Rating: 4 out of 5
Good service, good reactivity
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A
Rating: 4 out of 5
Very good as usual, BUT, I had placed this same order on March 13, 2020, and it had to be canceled and refunded following the refusal of the DPD carrier to deliver at the beginning of the containment ... I then helped myself locally for a small quantity. When July 22 I placed my order, I was still disappointed that Senup applies a price increase of 2.5%, without making the commercial gesture of applying the price in effect in March (following the cancellation which was not my fault)
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
I am not a specialist so I abstain
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A
Rating: 4 out of 5
Hello, very good site and especially very responsive, many choices and very correct prices, I put only 4 stars because the deliveryman today was not friendly at all or even incorrect (young deliveryman) Sincerely
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A
Rating: 4 out of 5
Compliant RAS
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Fast delivery and the items give us full satisfaction.
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A
Rating: 4 out of 5
Like sometimes some discount lpp on
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A
Rating: 3 out of 5
Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem
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A
Rating: 3 out of 5
very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....
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A
Rating: 4 out of 5
Fast order and delivery as well!
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A
Rating: 4 out of 5
Serious site, fast and reliable
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Fast delivery!
Thank you
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Thank you
A
Rating: 4 out of 5
I am satisfied with the products purchased but the delivery time was very long
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A
Rating: 3 out of 5
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
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Response from Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
A
Rating: 4 out of 5
satisfactory product
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A
Rating: 2 out of 5
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified.
The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
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The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
A
Rating: 4 out of 5
a part is broken (big screw), we called your service who told us that they were sending the part back ....... We never received it.
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A
Rating: 4 out of 5
fast and compliant delivery
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Rating: 4 out of 5
Package delivered in bulk and thrown over my fence.
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Rating: 3 out of 5
for a generous chest, I expected a more efficient support.
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A
Rating: 4 out of 5
Delivery time a little long.
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Rating: 4 out of 5
Fast and compliant
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A
Rating: 4 out of 5
Fast shipping in a very good packaging but the shipping price is a bit expensive for my taste.
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A
Rating: 4 out of 5
Very good price and fast delivery despite a delivery company that leaves something to be desired
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Rating: 4 out of 5
Nothing to report
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