Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
It's not smartlife time's fault but the mother companies who modify their products without warning
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
Fast delivery, despite the confinement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
I am very pleased with the service and the quality of the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
satisfied with the shipment, except that the delivery man left it in front of the door of the building, fortunately I came down quickly to get it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
good preparation of the package, maybe a little more tape on the top of the box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
easy to access and easy to order. very short delivery time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Received on date thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
We can find a little cheaper elsewhere but reliable and efficient service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
R.A.S. - keep its promises
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
the order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Notify before delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
Sometimes difficult to find the product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
the site is correct, the delivery fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2020
GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
conforms to the order, nothing to say
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
Great, except for the delivery which is a bit wild!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Good RAS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2020
Order delivered after one week but company in Belgium. Protection not adapted for the night. Urinary and fecal leaks noted
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Response from Senup
Hello, your review is only about the product and not about the quality of the service offered by our store.
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2020
Products not always easy to find on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2020
Very good service. It's been more than 3 years that we order from them and we are always delivered on time and the order is conform. Also, they have a large choice of products...we always find ourselves there.

I recommend them!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Delivery a little too long for this type of product Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
no problem with the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
Ras 10 days of delay in this period of confinement to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
Ok ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
I did not have follow up of my order nor the day of delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Fast delivery, high prices
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2020
delivery ok, but wrong description and pictures of the article, so the products received do not correspond to the needs...
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Response from Senup
Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/03/2020
very good product but delivery a little long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/03/2020
I am still very satisfied with Smartlifetime. Serious company.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2020
I asked for a copy of the invoice to be attached in the box sent as usual Unfortunately nothing received If there is a way to send it by mail because I do not have a printer Thank you Mrs A.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
The only downside is that the FREEWIPES code does not apply and despite my complaint there is no way to benefit from it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
Fast delivery but transport packaging too weak. The scotch tape didn't hold during transport and neither did the discretion!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/03/2020
CLEAR -- Perfect transaction -- THANK YOU
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/03/2020
Packaging less well than other shipments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Satisfactory overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
Well
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