Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Everything went well. The package was well packaged and conformed to the order. I was a little doubtful at first because the delivery date was missing. My rating of 4/5 reflects this shortcoming because, in my opinion, the customer should know when it will be delivered even before proceeding with the payment.
Translated reviews
D
DANIEL R.
Rating: 4 out of 5
following a purchase from 26/02/2022
Well, no problem to report.
Translated reviews
E
Evelyne L.
Rating: 3 out of 5
following a purchase from 08/02/2022
Too big and too heavy boxes often arrive very damaged or even opened
Translated reviews
G
ghislaine J.
Rating: 4 out of 5
following a purchase from 01/02/2022
it's perfect
Translated reviews
A
Alain D.
Rating: 4 out of 5
following a purchase from 21/02/2022
Correct site, correct products, rather fast and complete delivery. ALL GOOD.
Translated reviews
G
Gilles B.
Rating: 4 out of 5
following a purchase from 21/02/2022
EXCELLENT CONTACT WITH YOUR TELEPHONE ORDER MANAGER; GOOD PERMANENT AVAILABILITY;
Translated reviews
S
Sébastien B.
Rating: 4 out of 5
following a purchase from 02/02/2022
Everything went well.
Translated reviews
S
Sébastien B.
Rating: 4 out of 5
following a purchase from 02/01/2022
No problemo avec mes commandes et livraisons.
Translated reviews
L
Lorenzo F.
Rating: 4 out of 5
following a purchase from 25/01/2022
Good and fast for the order
Translated reviews
O
Odette B.
Rating: 2 out of 5
following a purchase from 20/01/2022
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
Translated reviews
T
THERESE D.
Rating: 3 out of 5
following a purchase from 31/01/2022
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
Translated reviews
R
Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Translated reviews
Response from Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
R
Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Translated reviews
Response from Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
J
Jean-Marie F.
Rating: 4 out of 5
following a purchase from 14/01/2022
difficulty connecting to the payment application
Translated reviews
R
ROBERT L.
Rating: 2 out of 5
following a purchase from 25/01/2022
unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
Translated reviews
Response from Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
N
Nadine D.
Rating: 4 out of 5
following a purchase from 08/01/2022
ALL CLEAR. All is well
Translated reviews
G
Gisele D.
Rating: 4 out of 5
following a purchase from 20/01/2022
Easy and efficient
Translated reviews
B
Bernard M.
Rating: 4 out of 5
following a purchase from 15/01/2022
It should be possible to recover the package in a relay point with in this case a free delivery as it is done for other companies. Or free delivery from 40 €.
Translated reviews
J
Jean-Noel B.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast and compliant As usual
Translated reviews
C
CLEMENT P.
Rating: 4 out of 5
following a purchase from 05/01/2022
fast delivery
Translated reviews
V
Veronique M.
Rating: 4 out of 5
following a purchase from 20/12/2021
The diapers are very good, but always problems with the transport, it never brings it to the address indicated, it is always necessary to move to recover the order. Because of this I am thinking of changing.
Translated reviews
E
ELIANE D.
Rating: 3 out of 5
following a purchase from 07/12/2021
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
Translated reviews
F
Frank L.
Rating: 3 out of 5
following a purchase from 13/12/2021
I think that to the good customer, you should make the free delivery above 50 euros
Translated reviews
Response from Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
P
paulette T.
Rating: 4 out of 5
following a purchase from 11/12/2021
order perfect delivery
Translated reviews
S
Sébastien B.
Rating: 4 out of 5
following a purchase from 26/11/2021
no problemo .
Translated reviews
M
Marius P.
Rating: 4 out of 5
following a purchase from 25/11/2021
Fast enough delivery
Translated reviews
C
Christine W.
Rating: 4 out of 5
following a purchase from 20/11/2021
Everything was ok. Just a small remark, I did not receive an email informing me of the delivery date of the order. But it did arrive. That's the most important thing.
Translated reviews
A
ALICE H.
Rating: 4 out of 5
following a purchase from 03/12/2021
not yet received the merchandise, so a little early to give an opinion
Translated reviews
C
CHRISTIAN P.
Rating: 3 out of 5
following a purchase from 15/11/2021
Insufficient communication, lack of information.
Translated reviews
N
Nathan R.
Rating: 4 out of 5
following a purchase from 30/11/2021
Clair
Translated reviews
D
Daniel L.
Rating: 4 out of 5
following a purchase from 11/11/2021
package shipped quickly. For the delivery, non-existent communication 1) not knowing where the package was going to be delivered, 2) not warned of its arrival in relay point. (too much subcontracting in my opinion) Fortunately, I called again to find out, and a communication officer gave me all the necessary information. Otherwise the package would have left. I am therefore satisfied with my order, not with the delivery.
Translated reviews
S
Sara N.
Rating: 4 out of 5
following a purchase from 26/11/2021
Quick
Translated reviews
R
Rabiha R.
Rating: 4 out of 5
following a purchase from 12/11/2021
Superrrrr
Translated reviews
M
Micheline C.
Rating: 3 out of 5
following a purchase from 08/11/2021
no invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
Translated reviews
J
jean claude D.
Rating: 2 out of 5
following a purchase from 07/11/2021
always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
Translated reviews
Response from Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
J
Jacques U.
Rating: 4 out of 5
following a purchase from 17/11/2021
very interesting prices and fast delivery. it would be helpful if the carrier would call the night before or the morning of the delivery day and indicate a time slot for his visit.
Translated reviews
G
GERALD E.
Rating: 4 out of 5
following a purchase from 30/10/2021
Very good no worries about delivery, the only small downside a little long delivery time. product conforms to the order very satisfied with my first order. good continuation.
Translated reviews
A
Alain P.
Rating: 4 out of 5
following a purchase from 01/11/2021
As usual
Translated reviews
J
Jean-Claude M.
Rating: 4 out of 5
following a purchase from 18/10/2021
Order delivered very quickly, as usual. Navigation on the site is very easy, but the response time is rather long, especially during payment. Error message when the order has been validated
Translated reviews
G
Gisele D.
Rating: 4 out of 5
following a purchase from 29/10/2021
Good and fast
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Nederlands 