English 
Français 
Italiano 
Nederlands 
M
Rating: 4 out of 5
Fast delivery. Correct packaging.
Translated reviews
Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
The product is very good, the site is clear, but the shipping time is too long, I had to wait 11 days to receive my package.
Translated reviews
A
Rating: 4 out of 5
I am very happy with SENUP company. It's a pity that you use the D P D transport which spoils everything!
Translated reviews
M
Rating: 2 out of 5
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
Translated reviews
Response from Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
M
Rating: 3 out of 5
Delivery in a relay point, a little far from my home
Translated reviews
Response from Senup
Hello, I understand your dissatisfaction.
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
F
Rating: 4 out of 5
Good value for money despite the upward price variation between each order
Translated reviews
M
Rating: 4 out of 5
I have already placed several orders without any problems. the prices are competitive. the shipments are made on time. the packages are well packed.
Translated reviews
J
Rating: 3 out of 5
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
Translated reviews
V
Rating: 4 out of 5
without question, everything is done to satisfy the customer. Some small problems related to the site for the order, but which will undoubtedly be solved for my next order?
Translated reviews
A
Rating: 4 out of 5
Accuracy of information provided - speed of delivery
Translated reviews
G
Rating: 4 out of 5
EVERYTHING IS IN ACCORDANCE
Translated reviews
A
Rating: 4 out of 5
Easy navigation on the site, very pleasant staff on the phone. Competitive prices. The problem remains with the delivery by DPD France. Some drivers (not all, fortunately) are not really cooperative.
Translated reviews
A
Rating: 4 out of 5
Thank you for the good service.
Translated reviews
M
Rating: 4 out of 5
easy to use site - timely delivery
Translated reviews
A
Rating: 4 out of 5
The order comes quickly enough, but the people who deliver, these not its, we give an address of delivery, and take not even the trouble to ring, and we must move to recover the order.
Translated reviews
A
Rating: 3 out of 5
not enough choice of different products
Translated reviews
A
Rating: 4 out of 5
Excellent value for money.delivery to be reviewed:Package abandoned in a corridor of the residence.
Translated reviews
A
Rating: 4 out of 5
Delivery man always the same, very pleasant
Translated reviews
A
Rating: 4 out of 5
Too bad very expensive never discounts on regular orders
Translated reviews
Response from Senup
Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team
A
Rating: 3 out of 5
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
Translated reviews
Response from Senup
Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team
A
Rating: 3 out of 5
the navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
Translated reviews
A
Rating: 4 out of 5
The delivery time is a bit long (almost 1 week), but the product is well packaged.
Translated reviews
A
Rating: 3 out of 5
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
Translated reviews
A
Rating: 3 out of 5
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
Translated reviews
A
Rating: 2 out of 5
senup has changed the quality of its protections.
Translated reviews
Response from Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
A
Rating: 4 out of 5
good and punctual - ras
Translated reviews
A
Rating: 4 out of 5
Delivery one week instead of the usual 48 hours otherwise very good
Translated reviews
A
Rating: 3 out of 5
several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
Translated reviews
A
Rating: 4 out of 5
Serious and fast
Translated reviews
A
Rating: 4 out of 5
NOTHING IN PARTICULAR
Translated reviews
A
Rating: 4 out of 5
Satisfied with the order, the delivery and the product.
Translated reviews
A
Rating: 4 out of 5
Delivered in 4 days
Translated reviews
A
Rating: 4 out of 5
It's a pity that the prices have increased in one go and not in an insignificant way! Otherwise, the processing and delivery were fast.
Translated reviews
A
Rating: 4 out of 5
easy to order
Translated reviews
A
Rating: 4 out of 5
everything is very good, perfect
Translated reviews
A
Rating: 4 out of 5
No worries good site
Translated reviews
A
Rating: 4 out of 5
I am satisfied but for several months that I order, I find it a shame not to have coupons or promo codes.
Translated reviews
Response from Senup
Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team
We will be happy to help you. Sincerely, The Senup team
A
Rating: 3 out of 5
delivery time too long
Translated reviews
A
Rating: 4 out of 5
no problem
Translated reviews
A
Rating: 3 out of 5
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
Translated reviews