Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2, 3 and 5 stars

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Acheteur vérifié

Published on 16/10/2016 à 08h24 following a purchase from 28/09/2016

Nothing to say, perfect

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Acheteur vérifié

Published on 15/10/2016 à 14h43 following a purchase from 30/09/2016

TB, but I'm surprised that I didn't get the discount that was announced when I ordered

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Acheteur vérifié

Published on 15/10/2016 à 12h05 following a purchase from 30/09/2016

I am perfectly satisfied except that the Kiala relay finds the packages too bulky

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Acheteur vérifié

Published on 15/10/2016 à 09h45 following a purchase from 30/09/2016

I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.

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Response from Senup Published on 25/10/2016

Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.

Acheteur vérifié

Published on 12/10/2016 à 17h22 following a purchase from 27/09/2016

Perfect

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Acheteur vérifié

Published on 12/10/2016 à 08h37 following a purchase from 27/09/2016

quick service

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Acheteur vérifié

Published on 11/10/2016 à 16h32 following a purchase from 26/09/2016

I would definitely recommend as soon as these 2 boxes are almost finished

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Acheteur vérifié

Published on 11/10/2016 à 10h23 following a purchase from 26/09/2016

Simple site and compliant products. Very fast delivery.

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Acheteur Vérifié

Published on 10/10/2016 à 20h24 following a purchase from 23/09/2016

Very serious site with a special attention for their customers.

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Acheteur vérifié

Published on 10/10/2016 à 18h02 following a purchase from 25/09/2016

perfect

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Acheteur Vérifié

Published on 10/10/2016 à 15h14 following a purchase from 15/09/2016

Very fast and responsive in case of concerns. Prices are really very correct

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Acheteur Vérifié

Published on 10/10/2016 à 13h21 following a purchase from 22/09/2016

Very good product, easy assembly

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Acheteur Vérifié

Published on 10/10/2016 à 12h43 following a purchase from 26/09/2016

very good

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Acheteur vérifié

Published on 10/10/2016 à 11h24 following a purchase from 23/09/2016

impeccable..very fast...perfect packaging.

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Acheteur vérifié

Published on 09/10/2016 à 16h26 following a purchase from 24/09/2016

VERY WELL RECEIVED

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Acheteur Vérifié

Published on 09/10/2016 à 15h48 following a purchase from 16/09/2016

very professional

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Acheteur vérifié

Published on 08/10/2016 à 17h26 following a purchase from 23/09/2016

fast and discreet

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Acheteur vérifié

Published on 06/10/2016 à 09h10 following a purchase from 20/09/2016

I recommend this site if you can access it. Currently I can't access it anymore: Site "not found"

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Acheteur Vérifié

Published on 05/10/2016 à 18h01 following a purchase from 09/09/2016

Good. Meets my expectations

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Acheteur vérifié

Published on 05/10/2016 à 16h11 following a purchase from 19/09/2016

very good order super fast and satisfied

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Acheteur vérifié

Published on 03/10/2016 à 21h14 following a purchase from 18/09/2016

the order was perfectly executed as planned

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Acheteur Vérifié

Published on 03/10/2016 à 16h34 following a purchase from 20/09/2016

very good site

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Acheteur Vérifié

Published on 03/10/2016 à 13h12 following a purchase from 12/09/2016

I did not know at all frankly nothing to say even the phone contact the gentleman very kind

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Acheteur Vérifié

Published on 03/10/2016 à 12h54 following a purchase from 14/09/2016

very practical and clear

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Acheteur Vérifié

Published on 02/10/2016 à 10h08 following a purchase from 08/09/2016

Very clear site, fast delivery. Correct prices.

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Acheteur vérifié

Published on 30/09/2016 à 18h37 following a purchase from 15/09/2016

Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed

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Response from Senup Published on 25/10/2016

Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.

Acheteur vérifié

Published on 30/09/2016 à 16h10 following a purchase from 15/09/2016

On-time delivery.

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Acheteur Vérifié

Published on 30/09/2016 à 07h02 following a purchase from 07/09/2016

Delivery a little slow

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Response from Senup Published on 25/10/2016

Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.

Acheteur vérifié

Published on 29/09/2016 à 20h11 following a purchase from 14/09/2016

Serious, very little waiting to receive the order notified by mail that the order has arrived

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Acheteur Vérifié

Published on 28/09/2016 à 17h38 following a purchase from 13/09/2016

bjr, the site is very good reasonable rates Too bad there is no invoice in the package ...

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Response from Senup Published on 25/10/2016

Hello, Your order was placed on 13/09 at 14h37. The shipment took place the same day and the delivery on 15/09 as you can see with the tracking below: https://tracking.dpd.de/parcelstatus?locale=fr_BE&query=05347004989600 The delivery time announced was 48h. Would you be so kind as to justify your opinion? Thank you in advance for your feedback. Sincerely, Frédéric Demesmaeker, Customer Service.

Acheteur Vérifié

Published on 28/09/2016 à 17h07 following a purchase from 09/09/2016

Compliant and at a good price

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Acheteur Vérifié

Published on 28/09/2016 à 15h58 following a purchase from 12/09/2016

Very fast and good article

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Acheteur Vérifié

Published on 28/09/2016 à 15h06 following a purchase from 09/09/2016

Very serious company, very fast orders and deliveries, competitive prices to recommend

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Acheteur Vérifié

Published on 28/09/2016 à 13h54 following a purchase from 16/09/2016

very good service and delivery

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Acheteur vérifié

Published on 28/09/2016 à 07h16 following a purchase from 13/09/2016

Excellent

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Acheteur vérifié

Published on 27/09/2016 à 22h54 following a purchase from 12/09/2016

Very good service, product, packaging, delivery time, delivery man

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Acheteur vérifié

Published on 26/09/2016 à 13h34 following a purchase from 25/08/2016

fast delivery if stocks or deferred (with mail of situation) in part, without additional cost . order respected to the letter, attractive prices . impeccable

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Acheteur vérifié

Published on 23/09/2016 à 13h40 following a purchase from 07/09/2016

Very good, very clear

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Acheteur vérifié

Published on 23/09/2016 à 10h49 following a purchase from 08/09/2016

Delivery time a little long but products well packaged and less expensive

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Acheteur vérifié

Published on 22/09/2016 à 21h44 following a purchase from 07/09/2016

It is perfect

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