Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
I received my order and it is for my mom. She hasn't tried them yet but I don't think there is any problem. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
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Response from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
clear, easy to navigate
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Satisfied with my order, in a few clicks and it's done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2020
despite the current situation my package arrived within a reasonable time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
it's not the first time always very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2020
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2020
Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
1. Perfect telephone reception. 2. Problem-free reception. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
A big Bravo... Fast, well packaged and discreet, and perfect products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
speed between order and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2020
Very good service and delivery. Several times ordered on the site, always fast and products conform.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Perfect, well packaged, received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2020
Ordered on Sunday, delivered on Wednesday: perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
Fast and very good price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2020
Fast and perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
Serious site, order always sent in a very fast time; thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2020
Very reactive on delivery problems
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2020
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Hello it is necessary to change carrier with ups no follow-up, no contact with the customer in case of problem of delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2020
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Fast service, well packaged product, but shipping costs a little expensive.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Clear, it's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
a bit busy
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Very satisfied with all orders placed with smart lifetime
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
satisfied with my order and especially satisfied with the home delivery because I could not have brought this order myself from a relay place
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
well received and good condition thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Order placed on 26/10, never arrived. No refund offered to date. No answer to the complaint email. Unreachable by phone
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Nothing to report, so perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2020
compliant and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
very good service impeccable fast buy in full confidence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
Very easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Very fast delivery and quality product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/10/2020
fast delivery, very good product and price more than correct
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Fast and discreet delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Fast and accurate delivery. Good prices. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
A very great professionalism and charming reception on the phone!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2020
Easy to navigate the site and products well explained. delivery not very fast but my order was waiting to be restocked. Customer service gave me the time frame information which turned out to be correct. Perfect.
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