Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
I left my phone number to be notified and in the comments, I had left instructions in case I was absent with the number of a neighbor living in the same building to contact... What is the point of leaving instructions if you don't leave them with the delivery person? And why doesn't GLS warn us of the delivery date? The delivery was made to a neighbor I don't know, but fortunately honest
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/11/2018
While I usually don't have any problems, this time I couldn't choose the delivery place and had a hard time getting my order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
problem with the carrier"GLS" who left the package in a relay point without notice and I would add that he never came to my home because I was present the day of delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/07/2018
Wrong delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/05/2018
Not at all absorbent
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2018
Very slow shipping
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/02/2018
The carrier took 10 days to deliver the package.
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Response from Senup
Hello, unfortunately you are not the only one in this case.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?
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Response from Senup
Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
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Response from Senup
Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2017
you sell items that you do not have in stock, which has delayed the delivery considerably
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2016
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
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Response from Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/07/2016
delivery expected within 6 working days, received after 20 working days. No gesture, no explanation other than waiting ...
In short, bad experiences
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2016
although having the entry code, the delivery man only put a notice in the mailbox, without using the intercom, while the recipient was there!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2016
Poorly designed for the elderly
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/07/2016
Poorly designed for the intended audience
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2016
ordered on 29/06 received on 15/07...16 days It's a long time for a shipment under 24 h... The delivery man didn't want to deliver to our house my son had to go down to the bottom of our street to get the packages...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/07/2016
Poorly designed site for the age group of people involved.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/06/2016
Bad because exchange impossible, due to an error on my part. Impossible to return the order not used and therefore, lose a good customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2016
I received my order but when I wanted to take a can of detergent of less than 3 kg the clip broke at the level of the reversible system I sent you an email 1 week ago without any answer so I ask you again what you intend to do;
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/04/2016
Problem with the product at the level of the size not the same between the plasticized protections and the one in aspect woven Mr ROSIERE
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2016
Order did not arrive in 48 hours as announced. Obligation to delay 15 days and no protection to leave on a trip.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/03/2016
Product availability problem and lack of information.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/03/2016
Ordered on March 17, delivered on April 13, almost a month out of stock, delivery problem and it is always the customer who comes back for news.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2015
The delivery time is much too long, more than a month is not possible.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2015
I had a big problem with the 48 hours, received in 1 week the package, asked for reimbursement of postage for 10 days Mr FORY
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/08/2015
order placed on october 28 received on november 17 i was in the meantime out of stock and so i had to buy diapers while waiting for the delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2015
Nothing to say, but at the delivery level, it leaves something to be desired. If I had known that there were relay points on Ciney, I would have been less bothered. For the rest, impeccable, nothing to say ;)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2015
order delivered: perfect but there is a serious problem with you and smartlife about my Visa card that I use several times a week WITHOUT any problem and that makes me hesitate to order from you again
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