Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 3, 4 and 5 stars

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O
Olga F.
Rating: 5 out of 5
following a purchase from 17/08/2022
Quality products, fast delivery, well-packaged, we've been ordering from smartlifetime for years and the service is always impeccable.
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Huu N.
Rating: 5 out of 5
following a purchase from 01/08/2022
Pleasant contact.
Fast delivery within a few days.
Everything is perfect.
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Emmanuel C.
Rating: 5 out of 5
following a purchase from 29/07/2022
Very good site with many references of products. Fast delivery. Small downside on the carrier chronopost for which, the drivers lack professionalism because they do not call the customer when they are lost and prefer to say anything.
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jean-claude N.
Rating: 5 out of 5
following a purchase from 09/08/2022
Fast delivery and easy to find on your site
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Gérard B.
Rating: 5 out of 5
following a purchase from 08/08/2022
SPEED AND HELPFULNESS
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Marguerite L.
Rating: 5 out of 5
following a purchase from 05/08/2022
RAS Perfect
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Solange L.
Rating: 5 out of 5
following a purchase from 27/07/2022
Respect for orders and delivery times
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Linda B.
Rating: 5 out of 5
following a purchase from 26/07/2022
The site is easy to use and the products are in accordance with what we received
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gerald T.
Rating: 5 out of 5
following a purchase from 26/07/2022
Many products, reactive and cheaper than other sites
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Céline S.
Rating: 5 out of 5
following a purchase from 02/08/2022
Extremely fast shipping, quality expected. Nothing to complain about.
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Roland M.
Rating: 5 out of 5
following a purchase from 30/07/2022
Very good service
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Francis D.
Rating: 5 out of 5
following a purchase from 27/07/2022
Very satisfied with the respect of the package impeccable and fast
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Andree C.
Rating: 5 out of 5
following a purchase from 23/07/2022
Unfortunately I made a mistake when I ordered and did not receive what I expected but the service was perfect!
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Francette M.
Rating: 4 out of 5
following a purchase from 26/07/2022
As usual I am very satisfied.
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Martine V.
Rating: 5 out of 5
following a purchase from 24/07/2022
The site works well and orders quickly.
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MOHAMED T.
Rating: 5 out of 5
following a purchase from 24/07/2022
Good quality and responsive service.
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Jacky W.
Rating: 5 out of 5
following a purchase from 22/07/2022
The service is fast and the correspondents are attentive. A house to recommend.
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Yvonne S.
Rating: 5 out of 5
following a purchase from 22/07/2022
Very friendly customer service, attentive and very responsive.
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laporte M.
Rating: 4 out of 5
following a purchase from 07/07/2022
good!
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Jean-François M.
Rating: 4 out of 5
following a purchase from 25/07/2022
A list of favorites associated with the account is missing
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Jacqueline P.
Rating: 5 out of 5
following a purchase from 11/07/2022
As always, fast shipping
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martine S.
Rating: 5 out of 5
following a purchase from 19/07/2022
no worries top!
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Pascal L.
Rating: 5 out of 5
following a purchase from 21/07/2022
Good site, easy to navigate
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Patrice B.
Rating: 4 out of 5
following a purchase from 21/07/2022
Competitive price on incontinence products. I would like to be able to pick up my package at a relay station rather than waiting a whole day for the carrier to come to my home.
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GILBERT P.
Rating: 5 out of 5
following a purchase from 20/07/2022
Very good, impeccable service, careful and attentive. I recommend it!
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Gaetane P.
Rating: 5 out of 5
following a purchase from 18/07/2022
always as good
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Jean Yves P.
Rating: 5 out of 5
following a purchase from 14/07/2022
very good
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Anne Marie H.
Rating: 5 out of 5
following a purchase from 15/07/2022
Everything is perfect and very fast, top customer service, thank you
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Matthieu K.
Rating: 5 out of 5
following a purchase from 13/07/2022
very good
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Marie S.
Rating: 5 out of 5
following a purchase from 17/07/2022
Speed of delivery
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Cécile T.
Rating: 5 out of 5
following a purchase from 18/07/2022
I am satisfied with my purchase
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Michel P.
Rating: 5 out of 5
following a purchase from 17/07/2022
Nothing to say, perfect.
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Philippe S.
Rating: 5 out of 5
following a purchase from 19/07/2022
I am very satisfied, however the site is very slow when validating an article. It is very surprising the first time and I think that it is not normal.
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Michelle G.
Rating: 5 out of 5
following a purchase from 09/07/2022
Fast, serious packaging, quality confor. I really recommend
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ROGER G.
Rating: 5 out of 5
following a purchase from 18/07/2022
Very good. I have been ordering from this site for a few years now and I am always satisfied with both the product and the shipping.
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Agnes D.
Rating: 5 out of 5
following a purchase from 16/07/2022
always happy
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ALEXANDRA W.
Rating: 5 out of 5
following a purchase from 11/07/2022
Everything was perfect: service, packaging and delivery. See you soon for a new order!
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Daniel O.
Rating: 5 out of 5
following a purchase from 09/07/2022
The items are perfectly suited to my pathologies. They are delivered quickly and are very competitive in price including shipping.
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Marie Antoinette D.
Rating: 5 out of 5
following a purchase from 12/07/2022
Very reliable fast service
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Lucie P.
Rating: 3 out of 5
following a purchase from 08/07/2022
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
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Response from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
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