Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
complete catalog, a lot of choice at all prices
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
notice of shipment then nothing more...
Translated reviews
Response from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
Compliant
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Hello, one small problem, after placing the order, I did not receive a confirmation email.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
delivery a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
ok perfect
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
8/10 on other sites after several orders we receive a package as a gift...not with you domage!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
A little expensive
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
fast delivery without any problem
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Fast and short wait for delivery, excellent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
CLEARER
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good products at very affordable prices, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
Translated reviews
Response from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Good in time. Good for packaging
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
I sent an email last time with a question about a box with larger contents, which was not answered.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
problem with the bed sheets but very quickly solved by the company
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
fast and trouble-free - purchase conforms
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
impeccable service and delivery!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Very good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
delivery times in (24 h) too long not maintained damage
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Every time Problems with the payment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
as usual
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
WELL
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Except for the delivery by UPS which was contentious, nothing to say.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Delivery time a little long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I am satisfied with the order, the delivery although in Chronopost was a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Just a little long because of the carrier
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Simple and clear presentation of the products. Good follow-up of the order: my specific requests for the delivery are taken into account by the site and the carrier agreed to deliver upstairs for my elderly parents. Very fast delivery time. Friendly and efficient telephone reception. Thank you Sen'up.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
very good site, easy navigation, fast delivery, no particular problem.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Too bad there is no loyalty program for the protections.
Translated reviews
Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
On time but DPD delivery man still has problems finding my address.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
keep it up!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
After a delivery problem, they did everything possible to fix the problem. Thank you again.
Translated reviews
We use cookies for audience measurement and improving user experience.