Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 15/11/2016 à 16h08 following a purchase from 17/10/2016

order received in time.

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Acheteur Vérifié

Published on 15/11/2016 à 13h48 following a purchase from 14/10/2016

Nothing to report

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Acheteur Vérifié

Published on 15/11/2016 à 13h28 following a purchase from 10/10/2016

Fairly good

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Acheteur vérifié

Published on 14/11/2016 à 13h34 following a purchase from 28/10/2016

My opinion concerns only one product and therefore cannot be generalized, so I will stick to the assessment by the note.

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Acheteur vérifié

Published on 12/11/2016 à 13h58 following a purchase from 27/10/2016

perfectp

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Acheteur vérifié

Published on 08/11/2016 à 14h52 following a purchase from 13/10/2016

Interesting offers, Fast delivery I recommend to the users

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Acheteur vérifié

Published on 06/11/2016 à 18h59 following a purchase from 22/10/2016

good just a little expensive and not much promotion

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Acheteur vérifié

Published on 03/11/2016 à 11h36 following a purchase from 19/10/2016

Very good site

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Acheteur vérifié

Published on 29/10/2016 à 14h33 following a purchase from 14/10/2016

Easy to use

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Acheteur vérifié

Published on 27/10/2016 à 13h03 following a purchase from 12/10/2016

Product conforms to what was purchased, nothing to complain about.

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Acheteur Vérifié

Published on 24/10/2016 à 14h21 following a purchase from 29/09/2016

Deficient reimbursement and referral services

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Response from Senup Published on 25/10/2016

Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com

Acheteur Vérifié

Published on 24/10/2016 à 12h51 following a purchase from 26/09/2016

Simple site with a limited selection of products

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Acheteur vérifié

Published on 20/10/2016 à 20h58 following a purchase from 05/10/2016

Good site, fast shipping but never any coupon codes despite regular orders...

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Acheteur vérifié

Published on 17/10/2016 à 19h56 following a purchase from 02/10/2016

Very good quality/price ratio Complaints concerning the follow-up of the order and the various stages of the delivery.

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Acheteur vérifié

Published on 15/10/2016 à 09h45 following a purchase from 30/09/2016

I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.

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Response from Senup Published on 25/10/2016

Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.

Acheteur vérifié

Published on 14/10/2016 à 22h11 following a purchase from 29/09/2016

Very serious, order delivered quickly

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Acheteur vérifié

Published on 14/10/2016 à 15h29 following a purchase from 29/09/2016

well

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Acheteur vérifié

Published on 13/10/2016 à 15h38 following a purchase from 28/09/2016

Well

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Acheteur Vérifié

Published on 11/10/2016 à 18h24 following a purchase from 15/09/2016

Well

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Acheteur Vérifié

Published on 10/10/2016 à 06h29 following a purchase from 03/09/2016

Very good

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Acheteur Vérifié

Published on 03/10/2016 à 18h16 following a purchase from 12/09/2016

Hello, This is my first contact with this company. Delivery on time. Everything OK.

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Acheteur vérifié

Published on 30/09/2016 à 18h37 following a purchase from 15/09/2016

Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed

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Response from Senup Published on 25/10/2016

Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.

Acheteur Vérifié

Published on 30/09/2016 à 07h02 following a purchase from 07/09/2016

Delivery a little slow

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Response from Senup Published on 25/10/2016

Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.

Acheteur Vérifié

Published on 28/09/2016 à 14h57 following a purchase from 02/09/2016

good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.

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Acheteur Vérifié

Published on 28/09/2016 à 13h00 following a purchase from 10/09/2016

Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!

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Response from Senup Published on 25/10/2016

Hello, Indeed, and it is not a secret, we have 2 sites: www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.

Acheteur vérifié

Published on 20/09/2016 à 17h30 following a purchase from 04/09/2016

Very serious

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Acheteur vérifié

Published on 09/09/2016 à 08h20 following a purchase from 24/08/2016

fast order and processing, some problems with the tracking of the order and delivery with the carrier, but the site is reliable

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Acheteur Vérifié

Published on 07/09/2016 à 21h34 following a purchase from 28/06/2016

nothing to say about the site

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Acheteur vérifié

Published on 07/09/2016 à 15h45 following a purchase from 23/08/2016

Well, no problem to report

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Acheteur Vérifié

Published on 25/08/2016 à 12h19 following a purchase from 29/07/2016

Site with attractive prices and which answers quickly to the sent messages. On the other hand, the delivery with carrier GLS is really not top. So I chose the delivery in relay point which is a little longer but easier to manage

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Acheteur Vérifié

Published on 25/08/2016 à 10h06 following a purchase from 01/08/2016

Good, but be careful with the prices which are the same in big stores, in the E.Leclerc stores for example.

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Acheteur Vérifié

Published on 24/08/2016 à 18h11 following a purchase from 08/08/2016

well

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Acheteur Vérifié

Published on 24/08/2016 à 16h50 following a purchase from 27/07/2016

Well, despite a slight delay, I was offered solutions ;)

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Acheteur vérifié

Published on 18/08/2016 à 19h39 following a purchase from 18/07/2016

Staff super listening and customer service:TB Products at the best price TB What is wrong are the courier companies that make deliveries: KIALA in particular is below everything: product shipped on 25/7 arrives at the relay point on 29/7 (3rd delivery of the day local saturated: the relay point refuses this delivery): No message to prevent ... We realize that around 4/8, Kiala re-label to send in another relay (while the 1st is open all August) 11-/8 we are announced a return to the seller and 13/8 the package is delivered to the 2nd relay point .... Management of contingencies absolutely zero by KIALA In the meantime Smartlifetime has delivered a second time by DPD (departure on the 11th arrival on the 13th). If I have my order delivered to a relay point, it's precisely to avoid the hassle of the deliveryman who shows up when I'm not there .... It seems that I'm not the only one to complain about the deliverymen: but it's not the fault of the merchant who has moved to find a solution ... A small error on a package of 30 instead of 40, price difference refunded the same day by Smartlifetime.

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Acheteur vérifié

Published on 17/08/2016 à 21h42 following a purchase from 02/08/2016

It's a pity that often at the time of the payment it doesn't work.

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Acheteur vérifié

Published on 17/08/2016 à 16h21 following a purchase from 02/08/2016

ATTENTION TO THE PACKAGING AND THE PROTECTION TO BE GIVEN TO IT

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Acheteur Vérifié

Published on 16/08/2016 à 11h55 following a purchase from 09/07/2016

My order was not delivered. After 3 weeks I sent an e-mail to report this problem and they reacted quickly and I received my order within a week.

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Acheteur Vérifié

Published on 16/08/2016 à 06h06 following a purchase from 22/07/2016

well

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Acheteur Vérifié

Published on 15/08/2016 à 14h56 following a purchase from 20/07/2016

Serious

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Acheteur Vérifié

Published on 14/08/2016 à 18h05 following a purchase from 26/07/2016

Very practical and quick response

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