Customer reviews of Senup

Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team

Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team

Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team

Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team

Hello, We have taken good note of your evaluation.
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team

Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team