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G
Rating: 3 out of 5
The perfect diapers, but the shipping cost is prohibitive!
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Customer reviews of Senup
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9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
3 star reviews
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Rating: 3 out of 5
I am disappointed with the DPD pick-up delivery service. The package, announced with a delay of 2 to 3 days, ultimately took 7 to 8 days to arrive. Unfortunately, this is not the first time that the delays have reached a full week. Moreover, the package was not delivered to the relay point I had selected. The relay point chosen by the service is not even one of the closest to my home. Finally, while tracking the package, I noticed that it passed through several centers far from its final destination (Courcelles, Vilvoorde, Arras, Roissy, Nancy), which seems to have contributed to the delay. Nadine
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Response from Senup
Dear Nadine,
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
F
Rating: 3 out of 5
Order received after quite a few mishaps! Package sent to a relay point in Chatillon while I live in Meudon. A relay point that opens from 10:30 AM to 12:30 PM and is closed on Saturday, Sunday, and Monday while the site indicates that it is open. UPS should absolutely be avoided as a carrier. No professionalism. Bottle arrived coffee by the cap. etc
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Response from Senup
Hello,
We sincerely apologize for the inconveniences encountered during the delivery of your order.
After verification, the relay point initially selected was an automatic locker. Unfortunately, the package was too large for this locker, which resulted in an automatic transfer to another relay point. Normally, the carrier selects the nearest available relay, but we fully understand that this situation was inconvenient.
To avoid this type of inconvenience in the future, we recommend not choosing an automatic locker for large packages.
Furthermore, the alcohol-free Eau de Toilette - 500 ml, reported as damaged, will be automatically resent to you free of charge with your next order.
Once again, our apologies for this experience. We hope to provide you with complete satisfaction with your next order.
Best regards,
The Senup team
We sincerely apologize for the inconveniences encountered during the delivery of your order.
After verification, the relay point initially selected was an automatic locker. Unfortunately, the package was too large for this locker, which resulted in an automatic transfer to another relay point. Normally, the carrier selects the nearest available relay, but we fully understand that this situation was inconvenient.
To avoid this type of inconvenience in the future, we recommend not choosing an automatic locker for large packages.
Furthermore, the alcohol-free Eau de Toilette - 500 ml, reported as damaged, will be automatically resent to you free of charge with your next order.
Once again, our apologies for this experience. We hope to provide you with complete satisfaction with your next order.
Best regards,
The Senup team
A
Rating: 3 out of 5
Great
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P
Rating: 3 out of 5
My 2 packages were not delivered to the correct address next to my house but 2 km away, I had to take my car with parking issues. Best regards
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J
Rating: 3 out of 5
The information about the arrival of the package is not very efficient
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M
Rating: 3 out of 5
When I placed the order, I went as usual on the previous order and had it reordered, and instead of putting Ls your software put Ms, and I didn't pay attention.
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S
Rating: 3 out of 5
As usual, fast and accurate delivery.
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F
Rating: 3 out of 5
Layers too narrow
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F
Rating: 3 out of 5
SMALL DELAY TO THE DEPARD
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D
Rating: 3 out of 5
Fast delivery after payment.
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Y
Rating: 3 out of 5
Satisfied with the quality
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C
Rating: 3 out of 5
I changed my delivery method Before Gls order on Monday delivery on Thursday Now DPD a little more expensive and fast in theory: order on Monday delivery the following Monday 2 times in a row For me DPD does not meet its commitment of 1 to 3 days.
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A
Rating: 3 out of 5
The increase in shipping costs to Corsica, even when delivery is offered to France, leads to a 25% increase in cost for the customer. No alternative is offered to delivery by the Chronopost carrier, which is undoubtedly overcharging. If I can't find an alternative by the time I place my next order, I'll turn to another supplier with better rates, which offers free delivery to Corsica for orders of €69 or more via Mondial Relay's point relais service. Offering only DPD as an option for Corsica will lead your potential customers to imitate me by turning to other service providers.
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M
Rating: 3 out of 5
Fast delivery as always.but no reward for loyalty in orders.too bad.
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Response from Senup
Dear Madam
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
J
Rating: 3 out of 5
well
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A
Rating: 3 out of 5
We had to go downstairs for the deliveryman to lift the parcel...
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T
Rating: 3 out of 5
I bought a large quantity but the price is still high.
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M
Rating: 3 out of 5
Problems with the delivery, deliveryman not serious, I do not recommend this delivery company, I had a hard time finding a relay point, however, Senup staff very courteous and very friendly and understanding
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E
Rating: 3 out of 5
Tax the returns - about 11€ for expenses while the parcel is deposited in a relay and that another order in a different size was placed. I find that anti commercial
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Response from Senup
Dear Madam, We take note of your evaluation which we find however unjustified. You made a mistake on the size of the protections when you placed your order. Following this, you contacted us to ask us to return the products that were not suitable. Of course, we accepted the return of the products and explained to you twice (once via the online chat and once by e-mail) the return procedure. You were therefore perfectly informed of the 11.9 € UPS return shipping costs that you had to pay. Indeed, since this is not an error on our part, you are responsible for the return shipping costs and you have been informed twice. Therefore, you accepted to receive the UPS return slip with full knowledge of the cost. We did not force you to choose this solution because, as stated during our discussions, you could choose the return method of your choice. We do not impose anything to our customers. We remain at your disposal for any further information. Sincerely yours, The Senup team
E
Rating: 3 out of 5
Product not as good as expected...
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A
Rating: 3 out of 5
I was very unhappy to learn only after my order that the product was out of stock; moreover no date of delivery announced.
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F
Rating: 3 out of 5
Very good response from Senup, very satisfied with the help. Mixed opinion because of the really mediocre UPS delivery if you are not permanently at home (delay, failure to report delivery, change of pickup location, waiting). Why not propose a wider range of subcontractors to have a reliable delivery?
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L
Rating: 3 out of 5
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
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Response from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
J
Rating: 3 out of 5
often problems with payment
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M
Rating: 3 out of 5
Very disappointed by the Nateen flexi maxi XL. Absorption capacity much lower than the given capacity, the size also smaller than the Hartmann Mobiles when it is supposed to be identical.
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E
Rating: 3 out of 5
Bjr unfortunately the boxes are too big, too heavy and always arrive damaged and taped up by the deliveryman.
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J
Rating: 3 out of 5
delivery time not respected. I was not used to this.
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R
Rating: 3 out of 5
Good but some difficulties finally solved during the delivery
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E
Rating: 3 out of 5
Too big and too heavy boxes often arrive very damaged or even opened
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T
Rating: 3 out of 5
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
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E
Rating: 3 out of 5
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
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F
Rating: 3 out of 5
I think that to the good customer, you should make the free delivery above 50 euros
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Response from Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
C
Rating: 3 out of 5
Insufficient communication, lack of information.
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M
Rating: 3 out of 5
no invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
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M
Rating: 3 out of 5
Delivery in a relay point, a little far from my home
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Response from Senup
Hello, I understand your dissatisfaction.
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
J
Rating: 3 out of 5
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
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A
Rating: 3 out of 5
not enough choice of different products
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A
Rating: 3 out of 5
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
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Response from Senup
Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team
A
Rating: 3 out of 5
the navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
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