Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
delivery time too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
I'm very pleased with the service and the quality of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2021
Products always in conformity but the price always in increase
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Response from Senup
Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/07/2021
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2021
Waiting for delivery
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Response from Senup
Hello, We have taken good note of your evaluation.
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2021
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
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Response from Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2021
Satisfied with the product. Correct delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2021
recurring and uncorrected problem on loyalty points i have to do this every month
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2021
the skotch under the box was completely removed. Otherwise, the delivery was in order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Difficulty to connect to your web page. Change of owner?
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Response from Senup
Hello, No change of owner. We are still in charge and we wanted to offer you a new interface. However, nothing changes at the level of the catalog, all our references are always proposed but presented differently for more facility. Your advantages also remain the same. If you encounter a problem of connection, do not hesitate to check your identifiers and if the problem persists, I invite you to contact us by e-mail or by phone at the free number 00800 1995 1995. Sincerely yours, The Senup team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
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Response from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
a little expensive but reliable service!
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Response from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
The description of the articles is not clear and too brief (dimensional characteristics).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
notice of shipment then nothing more...
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Response from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
A little expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
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Response from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
problem with the bed sheets but very quickly solved by the company
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
delivery times in (24 h) too long not maintained damage
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Too bad there is no loyalty program for the protections.
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Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Delivery time longer than announced.
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Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
The description of the products is not necessarily true but delivery is fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Quite a lot of choice but not very commercial since a very large reta
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2020
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
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Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
for the first time since I order from sen up I have problems long delay damaged package and incomplete order
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Response from Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2020
very long delivery time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
The products no longer correspond to the quality I knew ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2020
I did not find the disposable washcloths
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