Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Just a problem to choose the place of delivery via UPS. No request for a location when ordering. Had to send an email to get a delivery place near the desired location. Otherwise, everything is fine.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/10/2018
Delivery time not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
I find it a shame not to be notified by email when a product is missing. During my last order of August 13, I waited in vain for delivery to my place of vacation. Finally it was delivered 4 days after my departure while I had asked that it be delivered to my home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2018
I had given two reviews on the products I buy from Sen'up a few months apart, and only the first one (very flattering) was published. The second one, referring to the lower quality of one of the products concerned, was never published on your site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
The amount of my order n° 18080335 has been deducted twice from my account. If you can't refund me, please send me again what has been charged in addition.
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Response from Senup
Hello, after checking we see that you have indeed made a double payment that we have just refunded. If you have any doubts about the acceptance of a payment, I invite you to consult your order history before making a second payment. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2018
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
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Response from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
correct
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/04/2018
Carrier not great package delivered point relay ..... while the package should be delivered at home ... say there was no one ... false archi false ... no one to inform you that the package has been deposited ds point relay ... so I do not think to order from you again ....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2018
It's a pity that the Nateen are not plasticized because they are well wrapped. Some problems of delivery ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2018
I ordered 3 identical undersheets. I received 2 of them in their packaging, perfect. The 3rd one I received without packaging is different: color and texture. Given the cost of returning it, I kept it. However, as this underpad was not clean, I had to wash it at the same time as one of the two I received and used. The one received in its packaging did not move, the other one moved : the 2 central parts superimposed moved in a different way.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
The colors are not judicious and do not facilitate the research
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2018
Carton delivered partially open but the entire order was there.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
Too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2018
This site is good and my order too except for the delivery I had a passage in my house except that mom is days h24 at home for that a week later I call and they tell me they have my package in a withdrawal point!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Disappointed with the product! Pieces of plastic come off on the outside of the Protection like a bad cut
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
No order confirmation after payment. Long waiting time without any warning. I had to send an email to receive news....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2018
A little long to receive it!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2017
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2017
destination error! and light packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2017
no problem on the product, only the packagingcarton of the package well average!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2017
site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2017
Cimmande late arrival
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/09/2017
GOOD SITE DELIVERY TIME A LITTLE TOO LONG THANK YOU
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2017
slower delivery in the provinces
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2017
Amd is not gohy and the package were to big You had put de boxes with the diaper in a bigger box . You can better packed the diapers in one box that fits.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2017
I would say that you do the job well, but that the cost of postage is too high and not justified in my opinion (I do not know the share attributed to colissimo???)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2017
a little slow from Belgium to Belgium.....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/07/2017
Problem with the delivery. The delivery man put a notice in the mailbox without knocking while I was at home. I didn't appreciate it because I had checked on the website that the delivery was in progress and I was waiting. So I had to organize myself the next day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2017
Really long delivery time (2 weeks), but a very responsive and friendly customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2017
Delivery too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2017
Satisfactory
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2017
The delivery was too long or slow I waited 4 days while in Paris it is 24 hours
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2017
waiting too long to receive my shopping cart
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2017
good site but at my last order I was missing some items that I reported but so far no response I think I would not order from this site anymore too bad
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Response from Senup
Hello Madam, We note that your order was placed on 5/03/2017 at 6:50pm. Your package was shipped the next day and delivered on 8/03/17. Therefore, the deadlines have been shipped.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2017
for several months, the products are in tended flow, more stock, which lengthens the preparation time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2017
The mail that the package had arrived did not specify that only half of it had arrived at Carrefour Hoeilaart. So I had to go twice.
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