Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
the site is good, the problem comes from the delivery: the deliveryman refused to go up the 4 floors, why propose a delivery at home if it is necessary to go to seek the parcel?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2017
Not bad but there is a little mistake: I received twice the same reference for the paper sheet, while I wanted to try the two different models proposed to be able to order others of the chosen model later. It's a shame!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2017
I ordered a laptop on the site, it was in fact out of stock, I was very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
product corresponds to my expectations but delays too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2016
interesting offers and rates however, there are gaps in the management of stock and delivery.
the delivery is done by kiala (ups acces point) it is necessary to specify textually the point relay (CARREFOUR PORTET SUR GARONNE N° of Relay Kiala: 18642 blvard de l'EUROPE 31120 PORTET SUR GARONNE), and in spite of that the delivery was made in another point, or the reception was more than nauseating (TABAC LOTO PMU N° of Relay Kiala: 02886 73, D ANDORRE 31120 PINSAGUEL) the person clearly attacked me in front of the customer because I came one day after the arrival of the parcel, that the big parcels (70 cmx 40cm) it does not like that and that I had not been fast enough to come to recover my parcel.
for the management of stock, after making the order and after a week we learn that the products are not available, status of the order unclear, lack of information
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Response from Senup
Hello Mr. Bordes, Delivery is made at your convenience either with Colissimo, GLS, DPD or UPS Access Point (Kiala). When you choose a delivery with UPS AP, a map opens and all the relay points near your address are displayed. Simply choose one and click on "Select". The relay point is then automatically saved as the destination address. You skipped this step and entered in "additional information" a relay point which is no longer part of the UPS - Kiala network. On 2/12 we sent you an email to inform you of the unavailability of the relay point. We have selected the nearest relay point to your home. Regarding the delivery time, we have indeed encountered a longer than usual restocking time. We have asked Abena to make sure that this does not happen anymore. We have also increased the stock of Abena Formula 2 due to the growing demand. We remain at your disposal for any further information. Sincerely, The Senup.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2016
Good but lacks information on exact delivery date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2016
We should intervene with the two carriers DPD and GLS. The deliverymen do anything, they don't want to bring the parcel to your door under the pretext that your neighborhood is not safe & they have received orders not to go up" and I wonder if I will continue to place you order.
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Response from Senup
Hello Madam, We strive to offer a wide choice of carrier to satisfy our customers.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2016
Good site but not easy to find it. We searched several times before finding your harness.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2016
good just a little expensive and not much promotion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2016
Deficient reimbursement and referral services
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Response from Senup
Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2016
I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.
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Response from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2016
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
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Response from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
Delivery a little slow
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Response from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2016
fast order and processing, some problems with the tracking of the order and delivery with the carrier, but the site is reliable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2016
ATTENTION TO THE PACKAGING AND THE PROTECTION TO BE GIVEN TO IT
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2016
My order was not delivered. After 3 weeks I sent an e-mail to report this problem and they reacted quickly and I received my order within a week.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2016
No communication of arrival of packages (sms?) Sloppy closing of boxes, scotch tape not adhering, poor security ... It was better 3 months ago! Only the prices remain competitive!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2016
delivery time a little long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/07/2016
the site is good, but a little disappointed with the product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/07/2016
No sms sent in case of out of stock and when the package arrives at Kiria...Too bad because good quality and correct price.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2016
What's the point?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2016
This site is aimed at elderly people and it is not at all adapted to this category of people, it was not conceived for these people. It is complicated. The out-of-stock items are not indicated! To obtain the gifts it is complicated and one should not make a mistake otherwise to cancel, what a galley! I had very often problems to order and especially to re-order the same things and I sometimes spent a lot of time to simply place the same order!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
Serious and fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
The delivery was very long because of a stock shortage and surtt of very long delays 15 J since the order. I am satisfied with the product so far
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2016
I didn't get an order tracking. But otherwise, overall satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
delays longer than announced and insufficient communication.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
Good products but delivery problems.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/06/2016
Very rarely from stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2016
the presentation of the products could be improved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/06/2016
slow delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/05/2016
The site deserves a simplification.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2016
since I order from you, I would like to benefit from either a subscription or from time to time a commercial gesture
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/05/2016
Hello, I thought the towels were thicker. Sincerely Mr. Latapie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2016
Not very clear or readable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2016
Usually good, but during my last order, the delivery time was much longer due to a stock shortage on a product indicated in stock at the time of my order. And no info or excuses
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2016
Random delay and no promotion below 60 of purchase
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
quite complete and easy to use. But there are some dysfunctions during the payment. We don't always know if the order has been taken into account during the payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2016
I do not share with anyone, sorry, but for a long time I could not enter my account, I will try in 1 month 1 / 2 if with my new access code!! if it does not work I will be very disappointed ... very quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2016
This is the second time I order from this site. The first time everything went well. This time, not so much. The order took a long time to be delivered (more than 10 days). I made a mistake on the address of the relay parcel and I discovered a despicable, unpleasant and rude trader. Bad brand image for Sen'up!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2016
The site is great, however for this order I had trouble getting delivery because once the order was placed, some items were out of stock! This postponed the delivery until the item was back in stock! So I had to do something else while waiting!!! Not cool!!!
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