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Rating: 4 out of 5
easy to use site - timely delivery
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
4 star reviews
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Rating: 4 out of 5
The order comes quickly enough, but the people who deliver, these not its, we give an address of delivery, and take not even the trouble to ring, and we must move to recover the order.
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Rating: 4 out of 5
Excellent value for money.delivery to be reviewed:Package abandoned in a corridor of the residence.
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Rating: 4 out of 5
Delivery man always the same, very pleasant
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Rating: 4 out of 5
Too bad very expensive never discounts on regular orders
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Response from Senup
Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team
A
Rating: 4 out of 5
The delivery time is a bit long (almost 1 week), but the product is well packaged.
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Rating: 4 out of 5
good and punctual - ras
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Rating: 4 out of 5
Delivery one week instead of the usual 48 hours otherwise very good
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Rating: 4 out of 5
Serious and fast
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Rating: 4 out of 5
NOTHING IN PARTICULAR
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Rating: 4 out of 5
Satisfied with the order, the delivery and the product.
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Rating: 4 out of 5
Delivered in 4 days
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Rating: 4 out of 5
It's a pity that the prices have increased in one go and not in an insignificant way! Otherwise, the processing and delivery were fast.
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Rating: 4 out of 5
easy to order
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Rating: 4 out of 5
everything is very good, perfect
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Rating: 4 out of 5
No worries good site
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Rating: 4 out of 5
I am satisfied but for several months that I order, I find it a shame not to have coupons or promo codes.
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Response from Senup
Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team
We will be happy to help you. Sincerely, The Senup team
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Rating: 4 out of 5
no problem
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Rating: 4 out of 5
Fast after sales service
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Rating: 4 out of 5
The site is well designed, just need to receive an order confirmation email
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Rating: 4 out of 5
Chosen site because of the unbeatable price. Very good. Only one thing to improve in relation to the choice of relay point. We are asked to note the address of the relay point and then another place appears only after payment. Otherwise the delivery is very fast, possibility of tracking the package. I recommend
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Rating: 4 out of 5
the site and the taking of order very well unfortunately it is the conveyor which spoils the note: parcels more or less eventrés and if there are two parcels one has right to two deliveries to one or two days of interval
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Rating: 4 out of 5
I had to wait more than a week to receive the parcel but I think Dpd is responsible, they sent me an apology email
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Rating: 4 out of 5
The protectors are good but a little short in absorption for people who urinate a lot at night
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Rating: 4 out of 5
compliant delivery
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Rating: 4 out of 5
Nothing special to report
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Rating: 4 out of 5
This 100% plasticized diaper offers a comfort as well as a good holding for the people moving a lot during the night. However, the absorption remains a little limited for a diaper supposed to have a maximum absorption
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Rating: 4 out of 5
Easy to use site, order respected as well as deadline, very correct price compared to other sites and stores
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Rating: 4 out of 5
The delay between the order and the arrival at the "Pick UP" (6 to 7 days) seems long to me. I do not understand that DPD sent me a notice that the package was damaged.
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Rating: 4 out of 5
Protection always of the same high quality. Competitive price. The only drawback is that delivery used to be faster...
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Rating: 4 out of 5
Conforms to my order. Fast delivery
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Rating: 4 out of 5
I am happy with my order!
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Rating: 4 out of 5
Everything is in order and delivered on time
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Rating: 4 out of 5
site already used several times, very correct prices, free delivery by making a larger order but it's material that will be used so we might as well take advantage of it and we are quiet for several weeks, ultra fast delivery without any bad surprise.
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Rating: 4 out of 5
very good even if they have increased the prices. Sometimes the delivery takes longer than expected.
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Rating: 4 out of 5
It's a shame I can't find an INVOICE with the delivery just a purchase order. I have already reported this but apparently it has no effect. Have a nice day.
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Rating: 4 out of 5
it misses a star, the article is cheaper at other sellers
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Rating: 4 out of 5
Good! but long delivery times
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Rating: 4 out of 5
Great service but the carrier should call before delivery as I always request in the notes attached to my order.
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Rating: 4 out of 5
It's a pity that we don't systematically fall back on our product
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