Customer reviews of SEVIRA KIDS

Thank you for your feedback. We are sincerely sorry for the incident that occurred during the delivery of your order and we apologize for the inconvenience. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service

Hello Madam, Thank you for your feedback and we sincerely apologize for the delivery problem. However, there was no problem with the destination. At this time of year, Sevira Kids is committed to offering you peace of mind with quality service. Orders are prepared with the greatest care, every day. However, in view of the current situation, delivery times may be affected, which could explain a delay in delivery. Please do not hesitate to contact us for any further information you may require. We look forward to hearing from you. Sevira Kids customer service

Hello, We acknowledge receipt of your return and confirm that you have contacted our customer service department regarding your return request. We remain at your disposal and wish you a pleasant day. Sevira Kids

Hello, Our sincere apologies for this incident with the selected carrier. A study is underway to enable us to locate your package. Although this incident is totally beyond our control, we apologize for any inconvenience caused. We are doing our utmost to resolve this situation quickly and thank you for your kindness. Sincerely, Sevira Kids Customer Service

Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35

Hello, thank you for your message. We apologize for the inconvenience and will inform our carrier so that the incident does not happen again. Thank you and have a wonderful day. The Sevira Kids team

Hello, We're sorry to hear that. Our website is currently undergoing a facelift, with a much more accessible mobile version. It will be unveiled soon :) Thank you for your feedback, see you soon and have a great day! The Sevira Kids team

Hello, We acknowledge receipt of your message and are sincerely sorry to learn that your item arrived in poor condition, despite the care taken with our Collections and the preparation of our packages. This inconvenience is unfortunately beyond our control and must surely have been caused by the carrier. The quality and satisfaction of our customers is important to us, which is why we have sent you a new support for your product. Please do not hesitate to contact us should you require any further information.

Hello, We apologize for this error in order preparation. Following our conversation, we offered you an exchange with the product you had originally ordered, but you chose to keep the item you received. We apologize again for any inconvenience this may have caused you, and hope that it will not affect your confidence in us. We hope you find our product to your liking and wish you a pleasant day. Thank you for your kindness and understanding.

Hello, We acknowledge receipt of your message and regret that your order did not fully meet your expectations. We apologize again for the inconvenience caused by this incident, and hope that it will not affect your confidence in us. We hope you are satisfied with our product and wish you a pleasant day. Thank you for your kindness and understanding.

Dear Madam, Despite the care taken in the writing and illustration of our Catalogue, as well as the availability of our Customer Service, we are sincerely sorry that you were unable to select the reference corresponding to your expectations.
On our Online Shop there are 4 models of swaddling sleeping bags, each carefully classified in its own category. Among the Multipurpose Collection are the "classic" and the "reversible" like the Stella model you've ordered.
The descriptive sheets in our Online Catalogue are specifically detailed so that Parents have all the information they need to make their choice according to their budget and preferences. Also, for the Stella model, which is a reversible model, the photos in our Catalogue show the 2 sides as well as the inside, because once opened, the reversible swaddling sleeping bag is ideal as a playmat or extra blanket. There is no such thing as a reversible sleeping bag, as the inside pocket cannot be turned inside out. In addition to the written and visual catalog description, our F.A.Q. section details the differences between each category of swaddling sleeping bag https://www.sevirakids.com/content/2-questions-frequentes. We are sorry that you were unable to read this information before making your choice. We hope you enjoy using your sleeping bag and remain at your disposal for any further information or exchange requests in accordance with our General Terms and Conditions of Sale. Sincerely, Sevira Kids Customer Service.

Dear Madam, We are sincerely sorry that your order does not fully meet your expectations, despite the quality of our Collections that you mention in your review. As we are unable to accede to your request to keep these items free of charge, and following our numerous exchanges, we would ask you to kindly return any items you do not wish to keep as stipulated in the GTC. Thank you in advance for your kindness and see you soon. Sevira Kids Customer Service.

Hello, Our Customer Service is at your disposal by e-mail at the following address: [email protected] The conditions of exchange and or refund are mentioned in our General Conditions of Sale, present in the links of footer of page of our Internet site.
We are currently exhibiting at a number of trade fairs, so we apologize for any inconvenience this may cause to our telephone availability. However, you can always contact us by e-mail.
We'll be happy to help you find a solution to the problem you're experiencing with your order, and will get back to you by telephone. Sincerely, The Sevira Kids Team.

Hello, we are sorry to hear that you are disappointed. Could you please contact us cars we would like to know what happened and what is the reason for your disappointment We are always available and we will do our best to meet your needs.