English 
M
Rating: 3 out of 5
I paid for 1-3 day delivery, but my purchase did not arrive until 7 days after I purchased the product and received a confirmation email.
Translated reviews
Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
I did not order via your site but on Verbaudet
Translated reviews
D
Rating: 3 out of 5
I have no opinion, it was a gift.
Translated reviews
M
Rating: 3 out of 5
Still no delivery
Translated reviews
M
Rating: 3 out of 5
Hello, I've just bought the shoes, my son has only worn them once, the star on one of them is already untied...
Translated reviews
S
Rating: 3 out of 5
For the price, I expected a better finish on the seams, plus the fabric frays.
Translated reviews
Response from SEVIRA KIDS
We attach great importance to the quality of our products and to the satisfaction of our customers. Our soft toys are handmade with the greatest care, especially when it comes to finishing. We are therefore surprised and concerned to learn that the product you have received does not seem to meet our usual quality standards, particularly with regard to the seams and the fit of the fabric. We take your feedback very seriously, as it helps us to constantly improve our products and service. We would like to invite you to contact our customer service department as soon as possible. We'll be happy to look into the situation and offer you a satisfactory solution. Your experience is important to us, and we want to ensure that you are fully satisfied with your purchase. You can reach us by email or phone]and we will do our best to respond to your needs and resolve this issue as quickly as possible. We thank you for your confidence and remain at your entire disposal. Yours faithfully
F
Rating: 3 out of 5
Delayed delivery . telephone contact: promise of a small gift ....rien on arrival
Translated reviews
I
Rating: 3 out of 5
Very damaged packaging. Very unfortunate for gifts. I had to remove the boxes and make a gift without wrapping.
Translated reviews
V
Rating: 3 out of 5
Items received compliant, a little disappointed given the prices to receive the items in plastic bags made in China ...
Translated reviews
C
Rating: 3 out of 5
One of the sensory bottles arrived with a hollow in it, which must have been a badly made vacuum, so I would have preferred another one...
Translated reviews
F
Rating: 3 out of 5
It's a gift from a birth list, and the site doesn't specify a delivery address different from the billing address! I live in the Nantes region (44) and the recipient is in Gap (05), so although the delivery is free, I'm going to have to pay for redelivery.
Translated reviews
Y
Rating: 3 out of 5
Impossible to finalize payment on my phone, site not totally responsive unfortunately.
Very good product but the naviga6on on the website is not great!
Translated reviews
Very good product but the naviga6on on the website is not great!
S
Rating: 3 out of 5
2.90 for the wrapping... with more than basic gift paper crumpled by the journey, it's average!
Translated reviews
A
Rating: 1 out of 5
Very disappointed by the sales contact and the lack of consideration for the customer's needs. A child's precious comforter should not be the object of such commercial practices.
Translated reviews
A
Rating: 2 out of 5
I don't understand why he charges by bank transfer. I preferred to pay by credit card. So much easier.
Translated reviews
Response from SEVIRA KIDS
Hello Orianne on our site we offer several types of payment: credit card, PayPal, bank transfer and payment in instalments. Please contact us if you encounter any problems. Best regards
A
Rating: 3 out of 5
Your site doesn't clearly differentiate between billing and delivery addresses.
Translated reviews
A
Rating: 2 out of 5
Ordered a flat baby pillow in cotton percale and bamboo. The pillow is fine, but after washing at 30° (it's supposed to last up to 40), it pilled up completely and is no longer flat at all, so no longer usable. I sent this info back to customer service, who sent me a new pillow, without accepting my request for a refund. Unfortunately, the problem is exactly the same with the new one after washing, and I haven't heard from customer service since.
Translated reviews
Response from SEVIRA KIDS
Hello, We are very sorry for the inconvenience caused to your order. Please do not hesitate to send us an e-mail at [email protected]. Our customer service team is at your disposal by telephone and e-mail. Sincerely yours, Sevira Kids customer service
A
Rating: 3 out of 5
Good product but the price of delivery in the DOM is too high. Too bad.
Translated reviews
A
Rating: 1 out of 5
The box arrived broken
Translated reviews
A
Rating: 1 out of 5
Mittens tore after 1st wash in delicate cycle
Translated reviews
A
Rating: 2 out of 5
received the wrong product.
Translated reviews
Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the preparation of your order and we apologize for the inconvenience caused. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Rating: 1 out of 5
I received the broken footboard and would like to receive a functional one.
Translated reviews
Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the delivery of your order and we apologize for the inconvenience. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Rating: 3 out of 5
Super-fast delivery
Translated reviews
A
Rating: 3 out of 5
The price of delivery is a little high and could be improved.
Translated reviews
A
Rating: 2 out of 5
Delivery times too long, contrary to site information
Translated reviews
Response from SEVIRA KIDS
Dear customer, We are sorry to hear that you have had a bad experience and regret that we were unable to discuss this with you beforehand ([email protected]). Customer satisfaction is our priority, so we investigated to understand this delay and it seems that your parcel reached you at the relay point within 5 working days. Sincerely yours, Sevira Kids customer service
A
Rating: 2 out of 5
Unjustifiably high delivery costs to relay points
Translated reviews
Response from SEVIRA KIDS
Hello, thank you for your feedback. Our delivery charges via Mondial Relay are free for purchases over €60. We remain at your disposal, have a nice day. Sevira Kids
A
Rating: 3 out of 5
I haven't given the gift yet so I can't say the experience is bad but I paid almost 5€ for gift wrapping that is horribly poorly done.....
Translated reviews
A
Rating: 3 out of 5
I went through another site
Translated reviews
A
Rating: 3 out of 5
Resale of products from Polish brand Samiboo, without even bothering to relabel them, at a price that's not really Polish. Disappointed by this deceptive commercial practice ... but nice products!
Translated reviews
A
Rating: 3 out of 5
Received on time but sold for 19€ when the price sticker shows 12€... that's debatable!
Translated reviews
A
Rating: 3 out of 5
I'm a little disappointed by the service because the "wrapping" option is offered at the price of 4 additional euros and the gift was not wrapped!!! Too bad ...
Translated reviews
A
Rating: 3 out of 5
The items are as described, and I'm satisfied with them. However, I never received a message from the carrier or from you to let me know that my parcel had arrived at the relay point.
Translated reviews
A
Rating: 2 out of 5
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
Translated reviews
Response from SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
A
Rating: 3 out of 5
I love the vintage collection and I've taken almost everything plus items from another collection! The biggest concern is the delivery costs when you see the services on other sites, it's a shame personally if I don't have a real crush like the vintage collection I prefer to see the offers on other sites! and the lack of loyalty points is also a minus it's a shame really!
Translated reviews
A
Rating: 1 out of 5
The delivery arrived 2 days after it was supposed to. First it went to a bad destination. 3 days I was stuck at home waiting for my parcel.
Translated reviews
Response from SEVIRA KIDS
Hello Madam, Thank you for your feedback and we sincerely apologize for the delivery problem. However, there was no problem with the destination. At this time of year, Sevira Kids is committed to offering you peace of mind with quality service. Orders are prepared with the greatest care, every day. However, in view of the current situation, delivery times may be affected, which could explain a delay in delivery. Please do not hesitate to contact us for any further information you may require. We look forward to hearing from you. Sevira Kids customer service
A
Rating: 1 out of 5
Thank you for responding to my return and refund request.
Translated reviews
Response from SEVIRA KIDS
Hello, We acknowledge receipt of your return and confirm that you have contacted our customer service department regarding your return request. We remain at your disposal and wish you a pleasant day. Sevira Kids
A
Rating: 3 out of 5
I ordered a kit and received a changing mat...the mistake is human but now I'm waiting to see if I receive the requested item back.
Translated reviews
A
Rating: 1 out of 5
Article book...somewhere but we don't know where...in any case I can't get it back and no reply from Servira Kid despite several requests.
Translated reviews
Response from SEVIRA KIDS
Hello, Our sincere apologies for this incident with the selected carrier. A study is underway to enable us to locate your package. Although this incident is totally beyond our control, we apologize for any inconvenience caused. We are doing our utmost to resolve this situation quickly and thank you for your kindness. Sincerely, Sevira Kids Customer Service
A
Rating: 3 out of 5
Wide choice perfect delivery time
Translated reviews
A
Rating: 3 out of 5
Nice products, but not much choice in terms of clothing, and above all a misleading product description, at least for the so-called tactile nightlight. The nightlight is very pretty but in no way tactile, whereas the description really emphasizes this quality. This was very disappointing and led to a loss of confidence in the brand. Especially as the complaint was handled in a very standard way and so far no refund has been received...
Translated reviews
Response from SEVIRA KIDS
Thank you for taking the time to contact us regarding your order. We sincerely apologize for the inconvenience caused by this technical problem and have informed the manufacturer as soon as you have returned the product. We would also like to confirm that we have processed your refund. Please do not hesitate to contact us if you have any further questions. We wish you a pleasant day. Sevira Kids customer service.