The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
My password is incorrect. I can't change it, even if I've forgotten my password. Too bad I can't log in to my account.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
I've never been able to log into my account to see the order tracking.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2021
The search on the site could be made easier, and the girl/boy distinction is useless and made me waste time... Finally, when I received the parcel, I would have preferred there to be less plastic.
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Rating: 3 out of 5
following a purchase from 09/06/2021
Good, nothing to complain about
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2021
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
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Response from SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2021
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
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Response from SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
Top product. However, it was left in the courtyard with the gate open, in the absence of the addressee, when it should have been delivered personally against signature.... TO BE REVIEWED !!!!
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Response from SEVIRA KIDS
Hello, thank you for your message. We apologize for the inconvenience and will inform our carrier so that the incident does not happen again. Thank you and have a wonderful day. The Sevira Kids team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
A lot of interesting things, but I find the quality of the items really not great. I've ordered from the site 3 times now, but each time I've been disappointed by the quality. So I won't be ordering again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2021
Website far from practical on mobile.
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Response from SEVIRA KIDS
Hello, We're sorry to hear that. Our website is currently undergoing a facelift, with a much more accessible mobile version. It will be unveiled soon :) Thank you for your feedback, see you soon and have a great day! The Sevira Kids team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2021
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
Optimized shopping cart site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
It's a birth gift for 2 months from now, so it hasn't been tested yet. Otherwise for me the package is fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2020
Well-designed site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
The nightlight is very pretty, but the description advertised a touch-switch function to enable children to operate it. But this is not the case: there are only on, off and 15-minute settings, and the switch is too complicated for children to use.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
5 out of 5 for the shipment, which couldn't have been quicker. On the other hand, the description of one product (crib sheets) was wrong, and the size didn't correspond at all to the sheets I received. I still haven't heard back from customer service, even though baby is due to arrive in less than 2 weeks. I was hoping for a response as quick as the shipping service, as I currently have no sheets to put in his bed, and time is seriously running out, as he could be born at any moment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
Very disappointed with k packaging I received the box damaged looks like an old article it was a gift I could not give
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and are sincerely sorry to learn that your item arrived in poor condition, despite the care taken with our Collections and the preparation of our packages. This inconvenience is unfortunately beyond our control and must surely have been caused by the carrier. The quality and satisfaction of our customers is important to us, which is why we have sent you a new support for your product. Please do not hesitate to contact us should you require any further information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Wrong delivery date.
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Response from SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care. We have received your order and dispatched it on Friday, for delivery the following Monday. The Sevira Kids team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Product received did not correspond to the product ordered. It was a gift already wrapped. So once the gift was given I was very surprised.
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Response from SEVIRA KIDS
Hello, We apologize for this error in order preparation. Following our conversation, we offered you an exchange with the product you had originally ordered, but you chose to keep the item you received. We apologize again for any inconvenience this may have caused you, and hope that it will not affect your confidence in us. We hope you find our product to your liking and wish you a pleasant day. Thank you for your kindness and understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
that the delivery is a little less blurry!! better respected!
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Response from SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care, every day. However, due to the health situation, delivery times may be affected. Thank you for your understanding and take care. The Sevira Kids team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
Unfortunately, the two items ordered are not in conformity: - the pillowcase has seams that are far too fragile - the bed braid shown as 200 cm on the description is only 180 cm.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not fully meet your expectations. We apologize again for the inconvenience caused by this incident, and hope that it will not affect your confidence in us. We hope you are satisfied with our product and wish you a pleasant day. Thank you for your kindness and understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2020
Website could be improved, but otherwise fast delivery and great product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
The dispatch of my new order has not yet been executedI, although it has passed quite a time since I placed it. On the contrary my previous order was very quickly executed. However, the communication with the staff is very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2020
I paid for express delivery to be delivered within 24 hours and after 1 week I still had not my order and never seen at least a refund of the difference for delivery, I do not say all but at least a gesture or the difference between the two!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2020
Beautiful products! I'm a fan of swaddling bags, but one of the products I ordered arrived stained.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
I think it's too small for my daughter's age, and too soft in the recuperator.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2020
Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
It's not normal to have to give out a mobile number.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Good, only the color is greener than in the photo!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2020
Some item descriptions are unclear, particularly with regard to product colors.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
Bamboo comforter and pillows received Washed according to washing instructions Duvet and pillow turned into covers full of pilling so unusable.!!!! Shameful!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
Not bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2020
I really like the Sévira items, but it's a shame that the site doesn't restrict the items that are visible (at least on the phone).I'll explain: Wanting to buy, for the third time, an evolving minky swaddle sleeping bag, I unwillingly ordered a minky swaddle sleeping bag. One word less and a big disappointment on receipt, as this item is of no use to me...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2020
No response from customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2020
Baby sleeping bag bought for a birth gift and sent directly to my friend. But product error! I received a milky winter sleeping bag when I had ordered a cotton summer one. Reshipment at my expense from the buyer when it was an error on the part of the seller!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2020
Fast delivery but the product did not correspond to the description. After-sales service offered me a 40% refund.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2020
Difficulty navigating.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2020
One of the products was replaced by another without consulting me, I'd rather wait for a restock than have a product I didn't choose. Otherwise, the other products were perfect and delivered quickly.
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Response from SEVIRA KIDS
Dear Madam, We would like to reiterate our apologies for the unavailability of one of our pairs of organic cotton tights at the time you placed your order. Our Customer Service department tried to contact you and left you a voice message to explain the situation before preparing the package, but our calls and messages went unanswered. In order to meet your expectations and deliver as quickly as possible, we have sent you a pair of plain tights in a color slightly different from the one you initially requested. We hope this will not affect your confidence in our Brand and wish you all the best for the future.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Quite satisfied with my purchase. Fast delivery, I take off one star because the product I ordered doesn't quite match the photos on the site, it's just a detail but we should be careful to avoid complaints.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2019
Not practical from a smartphone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Already given above
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