The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Very disappointed with my purchase because I didn't think I had bought the wrong sleeping bag... However, as there's only a photo of the closed sleeping bag as a description, it's impossible to know if it's the right model I ordered... I would have preferred an evolving sleeping bag (with something to put the child in) and not a simple enmaillotage sleeping bag. At the price of the product, the site could at least put photos of the inside of the sleeping bags!
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Response from SEVIRA KIDS
Dear Madam, Despite the care taken in the writing and illustration of our Catalogue, as well as the availability of our Customer Service, we are sincerely sorry that you were unable to select the reference corresponding to your expectations.
On our Online Shop there are 4 models of swaddling sleeping bags, each carefully classified in its own category. Among the Multipurpose Collection are the "classic" and the "reversible" like the Stella model you've ordered.
The descriptive sheets in our Online Catalogue are specifically detailed so that Parents have all the information they need to make their choice according to their budget and preferences. Also, for the Stella model, which is a reversible model, the photos in our Catalogue show the 2 sides as well as the inside, because once opened, the reversible swaddling sleeping bag is ideal as a playmat or extra blanket. There is no such thing as a reversible sleeping bag, as the inside pocket cannot be turned inside out. In addition to the written and visual catalog description, our F.A.Q. section details the differences between each category of swaddling sleeping bag https://www.sevirakids.com/content/2-questions-frequentes. We are sorry that you were unable to read this information before making your choice. We hope you enjoy using your sleeping bag and remain at your disposal for any further information or exchange requests in accordance with our General Terms and Conditions of Sale. Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Site ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
Fine
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2019
not super happy because there is an element missing in my order and that cost is lost for me I think it's the first and last time I order because for them I received it but good
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Response from SEVIRA KIDS
Dear Madam, The stock situation and the internal investigation carried out after your complaint confirm that your order - which was substantial, by the way - was complete. In addition, no complaint was made to the Post Office about any damage to the packaging of your parcel, which arrived intact and had been prepared with the utmost care. You will understand that in terms of customer loyalty, it is obviously not in our interest to send incomplete orders. We have carried out all the necessary checks to prove our good faith, which is why we are deeply saddened by this complaint, which is damaging to our brand image and our daily dedication to the many customers who place their trust in us. Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2019
Some products are great, others not so great. Disappointed that there is no possibility of free return, already that the delivery is paying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
It's a pity that on the dresses it's a 3D drawing and not real material, even if it's well informed on the description of the clothes... I find it expensive as a result.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
ongoing dispute over the size of baby clothes, bad faith on the part of the seller who does not want to cover the cost of returns
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Response from SEVIRA KIDS
Dear Madam, We are sincerely sorry that your order does not fully meet your expectations, despite the quality of our Collections that you mention in your review. As we are unable to accede to your request to keep these items free of charge, and following our numerous exchanges, we would ask you to kindly return any items you do not wish to keep as stipulated in the GTC. Thank you in advance for your kindness and see you soon. Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2019
At the time of ordering we are offered gift wrapping, I paid for this service and I end up with a simple green gift wrap with dogs on it! For the price, I frankly expected better! The wrapping was unusable, so I threw it away. You don't give a child a gift with dog heads on it, and you don't charge that much for it... Very disappointed, too bad because I was satisfied with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
Too bad the size was not mentioned. Clothes are good but too big
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
Not enough choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2019
Gift wrap invoiced but not made For the rest, no worries, quality products, fast delivery time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
I have nothing to say about the site or the product, which are fine. What annoys me is that I ordered gift-wrapping, paid for it, and the wrapping was so badly done that I tore it up and made another one myself... I feel that sevirakids did not provide the expected service.
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Response from SEVIRA KIDS
Dear Sir/Madam, We are very sorry for the damage to the packaging of your order during transit.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2019
Very expensive, poor-quality products. Poor after-sales service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
My order does not match the description ... No pressure on the straps, is this a mistake? So it's difficult to put it on
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Good site...Very practical... It's easy to shop and you're sure you won't make a mistake, since it's the parents who choose. On the other hand, it's not easy after the first purchase to come back and see your basket and add a second item... To be simplified... Thanks a lot.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Product error
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2018
fast shipping easy to buy. Lack of detailed photos (e.g. universal footmuff compatible with 3 or 5-point car seat, need images certifying fit and installation on car seat, and 5 points at that).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
two item errors on the order. We sent an email to find out how to proceed using the "contact us" section.
We still haven't received a reply.
We're going to send back the items sent in error, but we're not sure we'll be able to reorder the ones we want. Otherwise, the other products are of good quality and very pretty.
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Response from SEVIRA KIDS
Hello, Our Customer Service is available to answer any request received via Chat, Messenger, Telephone, E-mail or post. Please accept our apologies if an error occurred during the preparation of your order, but we have not received any messages from you.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
The website is good, the order arrived quickly, but the items were not exactly the same as those ordered... they were less pretty.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2018
Disappointed with the delivery with customs fees as a surprise! Product of good quality to the touch, very soft and pretty color. The cushion is not really a pillow.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2018
when I go to the site, as there are so many items to satisfy so many people, it's hard to find what I want in one go. Sometimes I need to go to another site like amazon to get the exact name of the item to search for it. This should be improved. This is my 3rd order, so I'm no novice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2018
Deplorable delivery times: over 3 weeks
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Response from SEVIRA KIDS
Dear Customer, We acknowledge receipt of your message regarding the receipt of your latest order. The logistician's delivery time was longer than normal due to the public holidays in France (Easter), but we have been informed that your order arrived within 8 days of your order on March 21. In any case, we sincerely apologize for the inconvenience and will shortly be sending you a mailing as a gesture of goodwill. The Sevira Kids Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
07-Oct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2018
a bit confusing between invoice address and delivery address
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2018
Very bad, no possibility of making an exchange, no response to emails sent, no one picks up the phone when we call. In short, avoid!!!
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Response from SEVIRA KIDS
Hello, Our Customer Service is at your disposal by e-mail at the following address: [email protected] The conditions of exchange and or refund are mentioned in our General Conditions of Sale, present in the links of footer of page of our Internet site.
We are currently exhibiting at a number of trade fairs, so we apologize for any inconvenience this may cause to our telephone availability. However, you can always contact us by e-mail.
We'll be happy to help you find a solution to the problem you're experiencing with your order, and will get back to you by telephone. Sincerely, The Sevira Kids Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
We have some reservations about the item we received because we thought we were getting a mauve sleeping bag, as per the photos on the site, and we received a grey model. After contacting customer service, they confirmed that what we had received was what we had ordered... a strange response...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
Hello, fast shipping but my order arrived with some anomalies. In fact, the sleeping bag is unstitched on one side, allowing the stuffing to come out. Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Only delivery isn't top-notch, Amazon delivers and if you're not there, there's no alternative....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
site design poorly adapted, size readout not very visible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2018
I could have put 4 or 5 stars but I was disappointed because I couldn't benefit from the 10% discount on my first order as advertised on the site. I notified them by e-mail and they very quickly and kindly offered me several solutions for compensation. I opted for a complimentary shoulder bib. However, when I opened the parcel, I was disappointed to find that the bib was not there, contrary to what I had been promised...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2018
Very good but expensive products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
I received my order in 2 packages delivered on different days without being informed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
I still haven't received the tour d'en lit even though I received the sleeping bag.
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Response from SEVIRA KIDS
Hello, we are very sorry for the inconvenience encountered during the delivery of your order. The problem is currently being resolved by our After Sales Service. Best regards. The Sevira Kids team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
The products are not as high quality as they appear. The colors of the bumper pads are much less vivid than in the pictures. The photos do not reflect the product received. Textile quality is lower. Disappointed with the image sold.
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Response from SEVIRA KIDS
Hello, We're very sorry to hear that the color rendition and composition of the certified textile do not meet your expectations. In the event of dissatisfaction following receipt of an order placed online, you have 14 days to retract your order. Our After-Sales Service remains at your disposal for any reason in order to find a satisfactory solution. Have a nice day. The Sevira Kids Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
it's because I knew what to look for thanks to the Facebook page, otherwise it was impossible to find the mittens in the categories, so I used the search bar. it's a shame because it's a product that few people know about and if you don't stumble across it by chance while looking for something else in the same category, you can miss out.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2017
1 month to receive a birth gift... the first parcel had no tracking number and was obviously lost.
Customer service was reactive, and a second shipment was made, this time with a tracking number.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2017
At first, I only received one item out of the two I ordered. The second was sent to me after my call to ..... as the e-mail I had sent had not been answered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2017
The cover is of high quality, but no instructions are provided. There are numerous links and hidden scratches, and no way of knowing which link attaches to which link, or what the scratches are for. The site's customer service wasn't working, so I tried to find out via the messaging system on the Facebook page, but they couldn't get back to me. Instead of explaining the links and Velcro, they told me how to use the zippers to pass the car seat straps through...
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