Customer reviews of SEVIRA KIDS

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
5 2 756 80% 4 536 16% 3 119 3% 2 21 1% 1 20 1%

Summary of reviews

The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
Good site, good products ... surprised to receive my package in poor condition because little or not protected, it's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
Not bad, but not always clear or to find the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2017
I was not notified when my parcel arrived at the post office.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2017
Website for the sale of wrap blankets
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2017
I wanted to order a fuchsia swaddling blanket for my daughter. Their site had a malfunction and the order was placed for a blue one. I pointed this out to them, but they didn't offer to change the color of the blanket, which I think is a shame. The site is a bit messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
I was not present when my order arrived, I found it placed behind my house against my bay window, fortunately my neighbors were not curious and no one took it, the collissimo number was not found on the post office website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2017
Shipped as ordered by recorded delivery. Slightly long delivery time (5 working days).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2017
The site is well designed and easy to order. The products are of very good quality and even more beautiful in person than on the photos. However, the order took a long time to arrive and was far from the 2-4 days advertised.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
The color is not the same it says turquoise and I received it water green.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Prices are quite high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2017
No worries about the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2017
The product is clearly visible and well described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
Original products, good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
Well-designed site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2017
Easy to understand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
Good product idea
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2017
Site design could be greatly improved. Otherwise very easy to navigate, quite clear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2017
I only went for the teething mittens so I don't really have an opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2017
Very interesting and full of good ideas for baby
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
Not very satisfied with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
Model proposed in several colors but not available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2017
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2017
Delivery not fast enough, deliveryman not serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2017
Easy ordering and fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2017
Safe and secure site, fast delivery, good follow-up. Only downside: a lot of out-of-stock situations (which in a way is a good sign, but frustrating).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2017
The product is fine, but the customer service leaves much to be desired.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2016
Order delivered to the post office and not at home as planned without even warning us! Two days later and my parcel was reshipped!
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Response from SEVIRA KIDS
Hello, we are sorry to hear that the post office did not deliver your parcel to your home. We will check to see what the reason is and why at least one delivery notice was not left.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2016
Not bad, but lacks description, especially in terms of size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2016
Instructions on how to cover baby properly would be a plus.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2016
Disappointed
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Response from SEVIRA KIDS
Hello, we are sorry to hear that you are disappointed. Could you please contact us cars we would like to know what happened and what is the reason for your disappointment We are always available and we will do our best to meet your needs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
original items but I didn't receive the ones I ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
Stock management problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2016
Practice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2016
I was a little disappointed when I opened my parcel because the visual on the site did not correspond to the product I received. It would be a good idea to update the product photos.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2016
Order received very quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2016
Order conformed and shipped on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2016
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2016
Average order tracking
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Response from SEVIRA KIDS
Hello, thank you for your order on our site and we are sorry to learn that you had difficulty tracking your order. In your personal space - my account we update each step of the order as well as tracking number that the order is shipped. Our customer service is also available for any information you may need, so please don't hesitate to contact us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2016
You should check your list of outlets as your list is not up to date. There have been many difficulties in receiving your shipment!
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Response from SEVIRA KIDS
Hello we are sorry to hear that you have encountered a problem outside of delivery. We do not have any points of sale apart from our website and showrooms at the moment. All parcels are dispatched by large logistics companies such as the Post Office or Colis privé and with a tracking number which is communicated to our customers so that they can follow their order directly. Our customer service is also available to provide any information you may require. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2016
Good site but lacks precision and customer feedback on product quality.
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Response from SEVIRA KIDS
Hello, we are sorry to hear that you had difficulty on our site navigation and compressions of our products. Customer satisfaction is very important to us, so we have started to improve the dispatch and visibility of product reviews. Our customer service is also available for any information, do not hesitate. Sincerely
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