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M
Rating: 4 out of 5
All cute items and delivered quickly! Thank you SeviraKids ️
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
ALL CLEAR.
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F
Rating: 4 out of 5
Good and easy just a little complicated to pay the order
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V
Rating: 4 out of 5
Very good article I recommend. Soft and practical and a large choice of colors or personalization which is appreciable.
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L
Rating: 4 out of 5
Satisfied with the products, quick and easy delivery.
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L
Rating: 4 out of 5
Quality product as described. Not very wide range of relay point locations available, but fairly fast delivery. I would recommend
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A
Rating: 1 out of 5
Very disappointed by the sales contact and the lack of consideration for the customer's needs. A child's precious comforter should not be the object of such commercial practices.
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A
Rating: 2 out of 5
I don't understand why he charges by bank transfer. I preferred to pay by credit card. So much easier.
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Response from SEVIRA KIDS
Hello Orianne on our site we offer several types of payment: credit card, PayPal, bank transfer and payment in instalments. Please contact us if you encounter any problems. Best regards
A
Rating: 4 out of 5
Delivery time not respected would deserve to improve on the communication with the customer because to get the information I had to call
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A
Rating: 4 out of 5
It was for a gift, good quality items obviously though a bit expensive.
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A
Rating: 4 out of 5
Magnificent article which embellishes the decoration of the guest room and child's room. However, the accessory bought in addition to the needle pump to inflate the hot-air balloon does not work ...
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A
Rating: 4 out of 5
the site is well built, prices a little high so more promos would be welcome once in a while to switch to purchase, customer service impeccable bravo
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A
Rating: 4 out of 5
Order received on time, very good quality, the recipients of these orders are very happy. One star less for the price which is a bit expensive and produced in Turkey.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Just right
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A
Rating: 2 out of 5
Ordered a flat baby pillow in cotton percale and bamboo. The pillow is fine, but after washing at 30° (it's supposed to last up to 40), it pilled up completely and is no longer flat at all, so no longer usable. I sent this info back to customer service, who sent me a new pillow, without accepting my request for a refund. Unfortunately, the problem is exactly the same with the new one after washing, and I haven't heard from customer service since.
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Response from SEVIRA KIDS
Hello, We are very sorry for the inconvenience caused to your order. Please do not hesitate to send us an e-mail at [email protected]. Our customer service team is at your disposal by telephone and e-mail. Sincerely yours, Sevira Kids customer service
A
Rating: 4 out of 5
Nothing to report concerning the site
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A
Rating: 4 out of 5
I am satisfied with my last order. I recommend it.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Fast delivery, top.
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A
Rating: 4 out of 5
Order taken easily on the site. Correct delivery time in relay point
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A
Rating: 1 out of 5
The box arrived broken
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A
Rating: 1 out of 5
Mittens tore after 1st wash in delicate cycle
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A
Rating: 2 out of 5
received the wrong product.
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Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the preparation of your order and we apologize for the inconvenience caused. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Rating: 4 out of 5
I had not understood that the parcel would be delivered by MONDIAL RELAY. Initially, the message was put in the trash and I was worried about receiving the order.
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A
Rating: 4 out of 5
Very practical product for cradling baby in his cosy etc.
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A
Rating: 4 out of 5
Fast delivery and the cuddly toy looks good.
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A
Rating: 4 out of 5
The product took a little longer to arrive than indicated on the site, but not much. The packaging protected the contents well and a small sample gift was included with my purchase. I think that everything worked well with this order.
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A
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
I received the broken footboard and would like to receive a functional one.
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Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the delivery of your order and we apologize for the inconvenience. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Rating: 4 out of 5
fast, careful shipping, simple ordering
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A
Rating: 4 out of 5
Fast service and no maltreatment problems
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A
Rating: 4 out of 5
You should specify the estimated delivery date when ordering.
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A
Rating: 2 out of 5
Delivery times too long, contrary to site information
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Response from SEVIRA KIDS
Dear customer, We are sorry to hear that you have had a bad experience and regret that we were unable to discuss this with you beforehand ([email protected]). Customer satisfaction is our priority, so we investigated to understand this delay and it seems that your parcel reached you at the relay point within 5 working days. Sincerely yours, Sevira Kids customer service
A
Rating: 4 out of 5
Happy with my order. Delivery costs in Switzerland are high, and the option of having the order delivered to a relay point is missing.
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A
Rating: 4 out of 5
photos could be of better quality
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A
Rating: 2 out of 5
Unjustifiably high delivery costs to relay points
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Response from SEVIRA KIDS
Hello, thank you for your feedback. Our delivery charges via Mondial Relay are free for purchases over €60. We remain at your disposal, have a nice day. Sevira Kids
A
Rating: 4 out of 5
satisfied with my purchase for my daughter, just that the white light is perhaps a little too strong compared with the other softer lights when the color changes.
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A
Rating: 4 out of 5
satisfied with the answer given.
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A
Rating: 4 out of 5
Very satisfied
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