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Rating: 4 out of 5
I wanted to send the baby gift to my friends' home. I must have made a mistake somewhere ....
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Great Safari collection!
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Rating: 4 out of 5
Good but packaging damaged which impacted a little the ear of the bear .
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Rating: 4 out of 5
smooth navigation, easy payment tracking could be improved
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Rating: 4 out of 5
Order received on time.
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Rating: 4 out of 5
Very nice product but a bit expensive
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Rating: 4 out of 5
I hadn't received the kit but the site sent me one quickly and easily.
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Rating: 4 out of 5
Wide choice, simple site with good descriptions!
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Rating: 4 out of 5
The expected service is respected. Impeccable delivery time
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Rating: 4 out of 5
This brand's products are highly suitable for the very young, and great care is taken with the quality of the materials used. Delivery is fast and careful, but still a little expensive.
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Rating: 4 out of 5
very good site
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Rating: 4 out of 5
fast delivery, compliant product
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Rating: 4 out of 5
Good quality and original article
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Rating: 4 out of 5
Photos true to product. And fast delivery
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Rating: 2 out of 5
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
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Response from SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
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Rating: 4 out of 5
I used a partner site for this order
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Rating: 1 out of 5
The delivery arrived 2 days after it was supposed to. First it went to a bad destination. 3 days I was stuck at home waiting for my parcel.
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Response from SEVIRA KIDS
Hello Madam, Thank you for your feedback and we sincerely apologize for the delivery problem. However, there was no problem with the destination. At this time of year, Sevira Kids is committed to offering you peace of mind with quality service. Orders are prepared with the greatest care, every day. However, in view of the current situation, delivery times may be affected, which could explain a delay in delivery. Please do not hesitate to contact us for any further information you may require. We look forward to hearing from you. Sevira Kids customer service
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
as this is a gift, I can't give you the Mum's appreciation at this time.
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Rating: 4 out of 5
Very fast delivery, well packed and the quality of the fabric is great. Can't wait to see my nephew in it.
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Rating: 1 out of 5
Thank you for responding to my return and refund request.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your return and confirm that you have contacted our customer service department regarding your return request. We remain at your disposal and wish you a pleasant day. Sevira Kids
A
Rating: 4 out of 5
Nothing to say, correct product
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Rating: 4 out of 5
Simple purchase and fast shipping.
But I contacted customer service about 2 products I received... I got no answer...
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But I contacted customer service about 2 products I received... I got no answer...
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Rating: 4 out of 5
Fast and compliant products
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Rating: 4 out of 5
Product as described on the website. Fast and careful shipping.
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Rating: 1 out of 5
Article book...somewhere but we don't know where...in any case I can't get it back and no reply from Servira Kid despite several requests.
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Response from SEVIRA KIDS
Hello, Our sincere apologies for this incident with the selected carrier. A study is underway to enable us to locate your package. Although this incident is totally beyond our control, we apologize for any inconvenience caused. We are doing our utmost to resolve this situation quickly and thank you for your kindness. Sincerely, Sevira Kids Customer Service
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Rating: 4 out of 5
If I had, I would have ordered via Amazon because delivery is quicker and at home, but above all it's free because I subscribe to Amazon prime.
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Rating: 4 out of 5
One star less for the price of delivery! Si non toujours très bien bonne qualité
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Rating: 4 out of 5
Very good site and a wide choice plus French manufacture I love it.
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Rating: 4 out of 5
Super compliant with my order and less expensive than other sites. I take off one star for the delivery time.
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Rating: 4 out of 5
super product, I bought the compartmentalized plates! good product! but I find that the shipping costs are much too high!!! and my plates are expensive too!
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Rating: 4 out of 5
Very pleasant site to visit.
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Rating: 4 out of 5
I didn't have to surf the site because I already had the link, but everything went smoothly! And I salute the fast shipping!
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Rating: 4 out of 5
Fast delivery and quality product
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Rating: 1 out of 5
My password is incorrect. I can't change it, even if I've forgotten my password. Too bad I can't log in to my account.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
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Rating: 2 out of 5
I've never been able to log into my account to see the order tracking.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
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Rating: 4 out of 5
Satisfied with my order, fast delivery, small concern with some object missing mes à etais quickly resolved I recommend this site for sure I would even recommend from here peux.
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Rating: 4 out of 5
Good quality, fast delivery, good site for babies! I recommend
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Rating: 4 out of 5
like many, correct but nothing exceptional
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Rating: 4 out of 5
Very satisfied. Product conforms to my expectations and delivery time respected.
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