The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
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Response from SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
I had a bit of trouble ordering because I wasn't comfortable ordering through this system. I'm of the buy-in-store generation. It's for a birth gift that I found very cute.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
It was easy to place the order, the product complied, but there was a problem with the delivery because I was never informed of the delivery at the relay point. If I hadn't called, my parcel would have left.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2021
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
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Response from SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
ALL CLEAR.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
Top product. However, it was left in the courtyard with the gate open, in the absence of the addressee, when it should have been delivered personally against signature.... TO BE REVIEWED !!!!
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Response from SEVIRA KIDS
Hello, thank you for your message. We apologize for the inconvenience and will inform our carrier so that the incident does not happen again. Thank you and have a wonderful day. The Sevira Kids team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2021
Website far from practical on mobile.
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Response from SEVIRA KIDS
Hello, We're sorry to hear that. Our website is currently undergoing a facelift, with a much more accessible mobile version. It will be unveiled soon :) Thank you for your feedback, see you soon and have a great day! The Sevira Kids team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2021
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
Great site, fast delivery, very pleasant service, very very pretty and good quality item. However, delivery to Reunion Island is excessive: €25 delivery charge + €40 customs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Pleasant site, fast order processing and on-time delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Efficient order, very good service and fast. I needed various information and your staff were responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
Good order tracking. Good quality items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
A bit expensive and not much promotion, too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
very original and beautiful products, but a little expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Nothing to say excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
Fast delivery, well-packaged parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Clear, easy-to-use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
Everything was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Enjoy your visit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Beautiful product proposals, clear information on product availability... Fast delivery/receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Good The only problem was the billing and delivery address, which I couldn't separate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I had a little trouble finding the sleeping bag part.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Fast delivery Great handwritten note from the team Products seem to be of good quality A little too much plastic for my taste though :/ One mistake on a product (a bodysuit size birth instead of 1-3 months)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
No complaints
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
The categories are clearly identified
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
very reasonable delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
Very disappointed with k packaging I received the box damaged looks like an old article it was a gift I could not give
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and are sincerely sorry to learn that your item arrived in poor condition, despite the care taken with our Collections and the preparation of our packages. This inconvenience is unfortunately beyond our control and must surely have been caused by the carrier. The quality and satisfaction of our customers is important to us, which is why we have sent you a new support for your product. Please do not hesitate to contact us should you require any further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
The color in the photo is different from the real one, but it's still pretty.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Product received did not correspond to the product ordered. It was a gift already wrapped. So once the gift was given I was very surprised.
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Response from SEVIRA KIDS
Hello, We apologize for this error in order preparation. Following our conversation, we offered you an exchange with the product you had originally ordered, but you chose to keep the item you received. We apologize again for any inconvenience this may have caused you, and hope that it will not affect your confidence in us. We hope you find our product to your liking and wish you a pleasant day. Thank you for your kindness and understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Clair
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Interesting product Fast delivery Shipping costs too high for this product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
Unfortunately, the two items ordered are not in conformity: - the pillowcase has seams that are far too fragile - the bed braid shown as 200 cm on the description is only 180 cm.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not fully meet your expectations. We apologize again for the inconvenience caused by this incident, and hope that it will not affect your confidence in us. We hope you are satisfied with our product and wish you a pleasant day. Thank you for your kindness and understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
As always, my order was quickly processed and dispatched, customer service was attentive and the products were very good and innovative. I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Fast delivery and careful packaging, although the smell of plastic is very present.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
I couldn't differentiate between the shipping address and the billing address. For the mother to receive it, I had to enter her billing address as well. Otherwise, the site works well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
Very good site. Fast ordering and careful shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Parcel received very quickly after ordering (received in Belgium). However, the parcel appeared to have already been opened (invoice crumpled, angel's nest out of the protective plastic bag). Fortunately, no damage to contents.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
Very good order tracking. The package is not for me and I had it delivered 500 kms from my home. On the other hand, the people were well at home, well aware of the tracking since I transmitted all your emails but they did not see anyone They had to go to the relay point. The carrier went for the simplest solution, even though I had also given them my cell phone number. One star less.
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