The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
I don't understand why he charges by bank transfer. I preferred to pay by credit card. So much easier.
Translated reviews
Response from SEVIRA KIDS
Hello Orianne on our site we offer several types of payment: credit card, PayPal, bank transfer and payment in instalments. Please contact us if you encounter any problems. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2022
Ordered a flat baby pillow in cotton percale and bamboo. The pillow is fine, but after washing at 30° (it's supposed to last up to 40), it pilled up completely and is no longer flat at all, so no longer usable. I sent this info back to customer service, who sent me a new pillow, without accepting my request for a refund. Unfortunately, the problem is exactly the same with the new one after washing, and I haven't heard from customer service since.
Translated reviews
Response from SEVIRA KIDS
Hello, We are very sorry for the inconvenience caused to your order. Please do not hesitate to send us an e-mail at [email protected]. Our customer service team is at your disposal by telephone and e-mail. Sincerely yours, Sevira Kids customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2022
received the wrong product.
Translated reviews
Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the preparation of your order and we apologize for the inconvenience caused. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2022
Delivery times too long, contrary to site information
Translated reviews
Response from SEVIRA KIDS
Dear customer, We are sorry to hear that you have had a bad experience and regret that we were unable to discuss this with you beforehand ([email protected]). Customer satisfaction is our priority, so we investigated to understand this delay and it seems that your parcel reached you at the relay point within 5 working days. Sincerely yours, Sevira Kids customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2022
Unjustifiably high delivery costs to relay points
Translated reviews
Response from SEVIRA KIDS
Hello, thank you for your feedback. Our delivery charges via Mondial Relay are free for purchases over €60. We remain at your disposal, have a nice day. Sevira Kids
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
Translated reviews
Response from SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
I've never been able to log into my account to see the order tracking.
Translated reviews
Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2021
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
Translated reviews
Response from SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2021
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
Translated reviews
Response from SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2021
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
Translated reviews
Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
It's not normal to have to give out a mobile number.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2020
I really like the Sévira items, but it's a shame that the site doesn't restrict the items that are visible (at least on the phone).I'll explain: Wanting to buy, for the third time, an evolving minky swaddle sleeping bag, I unwillingly ordered a minky swaddle sleeping bag. One word less and a big disappointment on receipt, as this item is of no use to me...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2020
No response from customer service
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2020
One of the products was replaced by another without consulting me, I'd rather wait for a restock than have a product I didn't choose. Otherwise, the other products were perfect and delivered quickly.
Translated reviews
Response from SEVIRA KIDS
Dear Madam, We would like to reiterate our apologies for the unavailability of one of our pairs of organic cotton tights at the time you placed your order. Our Customer Service department tried to contact you and left you a voice message to explain the situation before preparing the package, but our calls and messages went unanswered. In order to meet your expectations and deliver as quickly as possible, we have sent you a pair of plain tights in a color slightly different from the one you initially requested. We hope this will not affect your confidence in our Brand and wish you all the best for the future.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2019
not super happy because there is an element missing in my order and that cost is lost for me I think it's the first and last time I order because for them I received it but good
Translated reviews
Response from SEVIRA KIDS
Dear Madam, The stock situation and the internal investigation carried out after your complaint confirm that your order - which was substantial, by the way - was complete. In addition, no complaint was made to the Post Office about any damage to the packaging of your parcel, which arrived intact and had been prepared with the utmost care. You will understand that in terms of customer loyalty, it is obviously not in our interest to send incomplete orders. We have carried out all the necessary checks to prove our good faith, which is why we are deeply saddened by this complaint, which is damaging to our brand image and our daily dedication to the many customers who place their trust in us. Sincerely, Sevira Kids Customer Service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
I have nothing to say about the site or the product, which are fine. What annoys me is that I ordered gift-wrapping, paid for it, and the wrapping was so badly done that I tore it up and made another one myself... I feel that sevirakids did not provide the expected service.
Translated reviews
Response from SEVIRA KIDS
Dear Sir/Madam, We are very sorry for the damage to the packaging of your order during transit.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
two item errors on the order. We sent an email to find out how to proceed using the "contact us" section.
We still haven't received a reply.
We're going to send back the items sent in error, but we're not sure we'll be able to reorder the ones we want. Otherwise, the other products are of good quality and very pretty.
Translated reviews
Response from SEVIRA KIDS
Hello, Our Customer Service is available to answer any request received via Chat, Messenger, Telephone, E-mail or post. Please accept our apologies if an error occurred during the preparation of your order, but we have not received any messages from you.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2018
Deplorable delivery times: over 3 weeks
Translated reviews
Response from SEVIRA KIDS
Dear Customer, We acknowledge receipt of your message regarding the receipt of your latest order. The logistician's delivery time was longer than normal due to the public holidays in France (Easter), but we have been informed that your order arrived within 8 days of your order on March 21. In any case, we sincerely apologize for the inconvenience and will shortly be sending you a mailing as a gesture of goodwill. The Sevira Kids Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
I still haven't received the tour d'en lit even though I received the sleeping bag.
Translated reviews
Response from SEVIRA KIDS
Hello, we are very sorry for the inconvenience encountered during the delivery of your order. The problem is currently being resolved by our After Sales Service. Best regards. The Sevira Kids team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
The products are not as high quality as they appear. The colors of the bumper pads are much less vivid than in the pictures. The photos do not reflect the product received. Textile quality is lower. Disappointed with the image sold.
Translated reviews
Response from SEVIRA KIDS
Hello, We're very sorry to hear that the color rendition and composition of the certified textile do not meet your expectations. In the event of dissatisfaction following receipt of an order placed online, you have 14 days to retract your order. Our After-Sales Service remains at your disposal for any reason in order to find a satisfactory solution. Have a nice day. The Sevira Kids Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2017
I wanted to order a fuchsia swaddling blanket for my daughter. Their site had a malfunction and the order was placed for a blue one. I pointed this out to them, but they didn't offer to change the color of the blanket, which I think is a shame. The site is a bit messy.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 