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Rating: 3 out of 5
I ordered a kit and received a changing mat...the mistake is human but now I'm waiting to see if I receive the requested item back.
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Simple purchase and fast shipping.
But I contacted customer service about 2 products I received... I got no answer...
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But I contacted customer service about 2 products I received... I got no answer...
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Rating: 4 out of 5
Fast and compliant products
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Rating: 4 out of 5
Product as described on the website. Fast and careful shipping.
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Rating: 4 out of 5
If I had, I would have ordered via Amazon because delivery is quicker and at home, but above all it's free because I subscribe to Amazon prime.
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Rating: 4 out of 5
One star less for the price of delivery! Si non toujours très bien bonne qualité
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Rating: 4 out of 5
Very good site and a wide choice plus French manufacture I love it.
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Rating: 4 out of 5
Super compliant with my order and less expensive than other sites. I take off one star for the delivery time.
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Rating: 4 out of 5
super product, I bought the compartmentalized plates! good product! but I find that the shipping costs are much too high!!! and my plates are expensive too!
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Rating: 3 out of 5
Wide choice perfect delivery time
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Rating: 4 out of 5
Very pleasant site to visit.
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Rating: 4 out of 5
I didn't have to surf the site because I already had the link, but everything went smoothly! And I salute the fast shipping!
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Rating: 3 out of 5
Nice products, but not much choice in terms of clothing, and above all a misleading product description, at least for the so-called tactile nightlight. The nightlight is very pretty but in no way tactile, whereas the description really emphasizes this quality. This was very disappointing and led to a loss of confidence in the brand. Especially as the complaint was handled in a very standard way and so far no refund has been received...
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Response from SEVIRA KIDS
Thank you for taking the time to contact us regarding your order. We sincerely apologize for the inconvenience caused by this technical problem and have informed the manufacturer as soon as you have returned the product. We would also like to confirm that we have processed your refund. Please do not hesitate to contact us if you have any further questions. We wish you a pleasant day. Sevira Kids customer service.
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Rating: 4 out of 5
Fast delivery and quality product
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Rating: 2 out of 5
I've never been able to log into my account to see the order tracking.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
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Rating: 4 out of 5
Satisfied with my order, fast delivery, small concern with some object missing mes à etais quickly resolved I recommend this site for sure I would even recommend from here peux.
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Rating: 3 out of 5
The search on the site could be made easier, and the girl/boy distinction is useless and made me waste time... Finally, when I received the parcel, I would have preferred there to be less plastic.
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Rating: 4 out of 5
Good quality, fast delivery, good site for babies! I recommend
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Rating: 4 out of 5
like many, correct but nothing exceptional
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Rating: 4 out of 5
Very satisfied. Product conforms to my expectations and delivery time respected.
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Rating: 3 out of 5
Good, nothing to complain about
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Rating: 2 out of 5
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
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Response from SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
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Rating: 4 out of 5
I had a bit of trouble ordering because I wasn't comfortable ordering through this system. I'm of the buy-in-store generation. It's for a birth gift that I found very cute.
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Rating: 4 out of 5
It was easy to place the order, the product complied, but there was a problem with the delivery because I was never informed of the delivery at the relay point. If I hadn't called, my parcel would have left.
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Rating: 2 out of 5
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
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Response from SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
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Rating: 4 out of 5
ALL CLEAR.
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Rating: 3 out of 5
A lot of interesting things, but I find the quality of the items really not great. I've ordered from the site 3 times now, but each time I've been disappointed by the quality. So I won't be ordering again.
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Rating: 2 out of 5
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
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Fast delivery though.
Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service
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Rating: 4 out of 5
Great site, fast delivery, very pleasant service, very very pretty and good quality item. However, delivery to Reunion Island is excessive: €25 delivery charge + €40 customs.
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Rating: 4 out of 5
Pleasant site, fast order processing and on-time delivery.
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Rating: 3 out of 5
Optimized shopping cart site
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Rating: 4 out of 5
Efficient order, very good service and fast. I needed various information and your staff were responsive.
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Rating: 4 out of 5
Good order tracking. Good quality items
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Rating: 4 out of 5
A bit expensive and not much promotion, too bad.
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Rating: 4 out of 5
very original and beautiful products, but a little expensive
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Rating: 4 out of 5
Nothing to say excellent
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Rating: 4 out of 5
Fast delivery, well-packaged parcel.
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Rating: 4 out of 5
Clear, easy-to-use site
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Rating: 3 out of 5
It's a birth gift for 2 months from now, so it hasn't been tested yet. Otherwise for me the package is fine
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Rating: 3 out of 5
Well-designed site
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