The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
One of the products was replaced by another without consulting me, I'd rather wait for a restock than have a product I didn't choose. Otherwise, the other products were perfect and delivered quickly.
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Response from SEVIRA KIDS
Dear Madam, We would like to reiterate our apologies for the unavailability of one of our pairs of organic cotton tights at the time you placed your order. Our Customer Service department tried to contact you and left you a voice message to explain the situation before preparing the package, but our calls and messages went unanswered. In order to meet your expectations and deliver as quickly as possible, we have sent you a pair of plain tights in a color slightly different from the one you initially requested. We hope this will not affect your confidence in our Brand and wish you all the best for the future.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
I ordered two bed towers but only received one. I sent an e-mail and my complaint was quickly dealt with, including the shipping costs for the second shipment.
As for the product, the motifs are very beautiful, but I have a minor problem with the quality of the cushion inside, which I find a little thin. Overall, however, the product is very beautiful, natural and original...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Quite satisfied with my purchase. Fast delivery, I take off one star because the product I ordered doesn't quite match the photos on the site, it's just a detail but we should be careful to avoid complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2020
Everything was perfect§
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Just a word about delivery. It was Chronopost who delivered, except that normally it should have been against signature, and I received my order directly in my mailbox. Fortunately, it wasn't damaged. That's all there is to it. In any case I'm satisfied with my purchase and my daughter is warm and protected in her new chanceliere. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2019
Beautiful site, well presented. Pleasant to consult.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2019
very pleasant surprise, my two orders were delivered very quickly and perfectly packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
Great product, received on time, but shipping costs a bit high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very satisfied with the products and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
nickel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Quality products and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
The site is easy to search for what you want. Delivery was fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2019
Good, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2019
Easy item search, no worries about ordering.
Very fast delivery, within 3 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2019
Interesting products, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2019
Very good quality products, but a little expensive. The delivery time is short. I've never had any problems. Very good comforter for my baby's colic. The warmth keeps for a long time. I was looking forward to ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2019
well explained
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2019
Not practical from a smartphone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Shipment on time, product quality top-notch, but the site lacks filters to find what you're looking for more quickly, especially for sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2019
Well-designed site, choice of products and fast delivery.
Small downside: fabrics are not available in complete collections.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
The order is of very good quality, very good products. I'm not giving it 5 stars because I asked for gift-wrapping for the order, which was very bad: the paper was ruined and completely torn in the wrapping, barely stuck together by a few pieces of tape without folding... 5euros to avoid the hassle and in the end... I still had to do it myself so as not to look ridiculous giving it as a present. Otherwise, I recommend it for its quality and speed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
5 stars for shipping times, but no information on possible tours. Which means that I'm left with an article that I find moderately appealing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2019
Quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Well-constructed Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2019
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
Very good site, I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Already given above
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2019
The site is very well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2019
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Package well packed and quickly received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Site ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
fast shipping
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2019
not super happy because there is an element missing in my order and that cost is lost for me I think it's the first and last time I order because for them I received it but good
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Response from SEVIRA KIDS
Dear Madam, The stock situation and the internal investigation carried out after your complaint confirm that your order - which was substantial, by the way - was complete. In addition, no complaint was made to the Post Office about any damage to the packaging of your parcel, which arrived intact and had been prepared with the utmost care. You will understand that in terms of customer loyalty, it is obviously not in our interest to send incomplete orders. We have carried out all the necessary checks to prove our good faith, which is why we are deeply saddened by this complaint, which is damaging to our brand image and our daily dedication to the many customers who place their trust in us. Sincerely, Sevira Kids Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2019
Some products are great, others not so great. Disappointed that there is no possibility of free return, already that the delivery is paying.
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