Customer reviews of Shop Vitanutrics

Hello, Thank you for taking the time to share your experience. We are sincerely sorry for the delay in your delivery and fully understand your frustration with these successive delays. Indeed, the current situation related to disruptions at Bpost can lead to delays beyond our control. That said, we remain fully committed to tracking your package and ensuring it reaches you as soon as possible. Please feel free to contact our customer service if you would like us to check the precise status of your delivery or if we can provide a solution. Your satisfaction remains our priority. We thank you for your patience and understanding, The Vitanutrics team

Hello, Thank you for taking the time to share your feedback. We are truly sorry that our Black Friday offer may have caused confusion and that your experience did not meet your expectations. Our 1 purchased = 1 free promotion applied this year to the entire Collagen range as well as to VITACIDE and VITADETOX & PROTECT products, but not to our entire catalog. We take note of your comment: the clarity of our communications is very important to us, and your feedback helps us improve for future campaigns. Our team remains fully available if you would like personalized advice or if you have any questions. We are committed to providing impeccable commercial service and we would be delighted to assist you. Thank you again for your feedback, The Vitanutrics team

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this impacted your experience. Unfortunately, international shipping costs – especially outside the EU – are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please do not hesitate to contact us if you have any questions or if we can assist you. Have a great day, The Vitanutrics team

Hello Sir, Thank you for taking the time to share your opinion, we note it to improve our services. Unfortunately, in the meantime, your email address cannot be modified once the customer account is created. We invite you to create a new account with your new email address. We remain at your disposal, The Vitanutrics team

Hello Madam, We are sincerely sorry to read about this negative experience. Our team has contacted you to clarify the situation and the refund has been processed to date. Furthermore, an internal investigation has been opened with the accounting department to understand the source of this abnormal delay. We remain at your disposal for any further information. See you soon, The Vitanutrics team

Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with the price and delivery. Regarding the short consumption dates, we have mentioned it on our site to warn our consumers before purchase. We apologize for the inconvenience if the information escaped you. We hope to see you again soon on www.vitanutrics.com. Gergana I Customer Service Vitanutrics ??

Dear Madam, Thank you for taking the time to write a review. We are sincerely sorry to read that your Vitanutrics experience did not go well. Unfortunately, at the time of validating your order, the promotional code was not entered and therefore could not be deducted. Furthermore, regarding the different prices at our distributor partners, we inform you that prices are free. Our distributors can make promotions if they wish and we cannot impose a fixed price on them, in the name of free competition. By ordering directly from us, you benefit from specific advantages reserved for our customers (-15% on the purchase of 3 identical products, discounts with specific codes...) Our team will contact you. We hope to see you again on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics

Dear Madam Pelletier, Thank you for your loyalty to Vitanutrics for many years. We are sincerely sorry to read that your last experience with us did not fully satisfy you. Our team has contacted you today to offer you compensation. We remain at your disposal if you have any other comments. Best regards, The Vitanutrics team

Dear Madam, Thank you for taking the time to write a review. We completely understand your dissatisfaction and sincerely apologize again for this inconvenience. Our team has contacted you by email to keep you informed about the follow-up of your order and to offer you compensation. We hope to see you soon on www.vitanutrics.com ?? Best regards, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review and for your last order. We are sorry to read that you were not notified of the technical issue we encountered. We apologize for the inconvenience caused. Our team has contacted you to offer you compensation. We are at your complete disposal for any further questions or complaints. Best regards, The Vitanutrics team

Dear Madam, First of all, we would like to thank you for your loyalty and for your recent orders. We understand your frustration regarding the delivery time of your last order. Allow us to explain the situation: your order was shipped the day after its receipt, on July 5. The package was delivered to you on July 10, four working days after its shipment. This delay includes the weekend as well as the transfer between the Belgian Post and the French Post, which is unfortunately beyond our control. We sincerely apologize for any inconvenience this may have caused you. The Vitanutrics team remains at your complete disposal for any further questions or assistance. Best regards,

Dear Madam, First of all, we would like to thank you for your loyalty and your repeated orders. We are sincerely sorry for the delivery problem you encountered. Despite our diligence, this delay is beyond our control, and we have immediately filed a complaint with Colissimo. Following your complaint on our site on Sunday, July 7, we shipped a new product via DHL on Monday, July 8. You should have received it by now. We remain at your complete disposal for any further questions or assistance. Best regards,

Hello Madam, Thank you for taking the time to write a review. We are sorry that you had a negative experience. However, the error does not come from our team. Indeed, on the order you placed, you ordered the product "VITAMAGNESIUM 90" and not the product "VITAMAGNESIUM 90+15 free tablets" (https://shop.vitanutrics.com/fr/accueil/82-vitamagnesium-forte-105-comprimes-nut2340-35.html). On our site, these are 2 different references. Our team therefore naturally shipped the ordered products. Furthermore, delivery in France is operated by our partner Colissimo, we are unfortunately not responsible for delivery times. We remain at your disposal, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. However, we are surprised by this negative rating. Following your call, our team was very responsive and immediately sought a solution to your dissatisfaction. Wasn't the problem resolved? If you encounter any other issues, please do not hesitate to contact us by email at info@vitanutrics or by phone at +33230321342 or +3223347388. We remain at your disposal. Best regards, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. We are sorry to read that you are experiencing a problem with your product. We have forwarded this information to our quality department. We remain at your disposal, The Vitanutrics team

Hello Sir, Thank you for taking the time to write a review. We are sorry to hear that you had a negative first experience with us. However, our customer service responded to you by email on January 18 apologizing and guaranteeing you a refund of the amount equivalent to 50% of your order. We hope this compensates for your negative impression. We remain at your disposal, Gergana I Customer Service Vitanutrics

Hello Madam, Our apologies, this is indeed an error. We have 2 box sizes for VITABIOTIC (30 and 15 capsules), there must have been a small mistake in preparing the package. Our team is making the necessary arrangements to send you a second box of 15 capsules for free starting tomorrow. We remain at your disposal. The Vitanutrics team

Hello Madam, We are sorry to read that your last experience with us was negative. Unfortunately, we are not responsible for the actions of Colissimo or the post office. However, our team informed you that a compliant and identical package was resent to you at our expense. We hope this will satisfy you. Best regards, The Vitanutrics team

Hello Madam, Thank you for your review. We are sorry to read that our product VITACIDE OPTIMAL did not fully meet your expectations. However, we draw your attention to the main indication of VITACIDE OPTIMAL. Indeed, this product is recommended to limit acid reflux and gastric acidity in the stomach, so it will have little effectiveness on digestive and intestinal issues. To improve your digestive comfort, we recommend the VITABIOTIC range, particularly VITABIOTIC CONFORT. We remain at your disposal, The Vitanutrics team

Hello Madam, We are sorry to read about this very negative experience. However, we would like to clarify a few points so that you can understand the reasons for this bad experience. The pharmacy where you had your purchase delivered was bought out a few months ago. We had a click & collect partnership with the previous owner and we were not informed of this transition. As a result, we could not update this delivery point on our site (as soon as we received this information, we did so). Regarding the price, we cannot impose our prices on pharmacies or parapharmacies that distribute our products. Each distributor is free to set their own prices. We are fully aware that this constitutes a shortcoming. We are a small business and competing with players like parapharmacies is not possible. If we impose our prices, we will no longer be distributed. Furthermore, the exceptional discount applied in pharmacies may be related to the change of ownership. By purchasing directly from us, you benefit from customer service, tracking of your package, a -15% discount on the purchase of 3 identical products, and the longest possible expiration dates. We completely understand that price can be a barrier. We thank you for your trust and hope that your next experience will be more positive. We remain at your disposal, The Vitanutrics team

Hello Sir, Thank you for your review and for your order. After analysis, we see that the discount voucher was not valid because you took advantage of the "-15% on the purchase of 3 identical products" discount on 2 products in your order. Unfortunately, our promotions cannot be combined in the same cart. We wish you a pleasant day and remain at your disposal. The customer service Vitanutrics

Hello Madam, Thank you for your purchase. We are sorry to hear that you were not fully satisfied with our services. Unfortunately, we cannot reduce our shipping costs for Switzerland. Indeed, when a product is sent to Switzerland, it costs us double the rate just for shipping. We are considering an evolution of the click & collect service for Switzerland. However, we hope that you were fully satisfied with our products. We remain at your disposal, The Vitanutrics team

Hello Sir, Thank you for your review and we are sorry to learn that you were not fully satisfied with our products. We apologize for our non-response but there was no question in your message. Furthermore, you did not benefit from the hand spray offered because the action was time-limited and unfortunately you placed your order after this deadline. For the sake of fairness to our customers, we are obliged to set a limit on our actions. We remain at your disposal.