Customer reviews of Shop Vitanutrics

Hello, Thank you for taking the time to share your experience. We are sincerely sorry for the delay in your delivery and fully understand your frustration with these successive delays. Indeed, the current situation related to disruptions at Bpost can lead to delays beyond our control. That said, we remain fully committed to tracking your package and ensuring it reaches you as soon as possible. Please feel free to contact our customer service if you would like us to check the precise status of your delivery or if we can provide a solution. Your satisfaction remains our priority. We thank you for your patience and understanding, The Vitanutrics team

Hello, Thank you for taking the time to share your opinion. We fully understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this has impacted your experience. Unfortunately, international shipping costs — especially outside the EU — are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please feel free to contact us if you have any questions or if we can assist you. Have a nice day, The Vitanutrics team

Hello, Thank you for taking the time to share your feedback. We are truly sorry that our Black Friday offer may have caused confusion and that your experience did not meet your expectations. Our 1 purchased = 1 free promotion applied this year to the entire Collagen range as well as to VITACIDE and VITADETOX & PROTECT products, but not to our entire catalog. We take note of your comment: the clarity of our communications is very important to us, and your feedback helps us improve for future campaigns. Our team remains fully available if you would like personalized advice or if you have any questions. We are committed to providing impeccable commercial service and we would be delighted to assist you. Thank you again for your feedback, The Vitanutrics team

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this impacted your experience. Unfortunately, international shipping costs – especially outside the EU – are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please do not hesitate to contact us if you have any questions or if we can assist you. Have a great day, The Vitanutrics team

Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. Unfortunately, we are not responsible for the delivery made by the post but we take note of this inconvenience. See you soon on www.vitanutrics.com ?? The Vitanutrics team

Hello Madam, Thank you for taking the time to leave us a review. We are delighted to read that you are fully satisfied with our services. We hope that you will be just as satisfied with our products :) See you soon on www.vitanutrics.com Gergana I Customer Service Vitanutrics ??

Hello Sir, Thank you for taking the time to share your opinion, we note it to improve our services. Unfortunately, in the meantime, your email address cannot be modified once the customer account is created. We invite you to create a new account with your new email address. We remain at your disposal, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. We sincerely apologize again for this inconvenience. We are delighted to read that you were satisfied with the follow-up on your request. We hope to see you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics

Hello Madam, We are sincerely sorry to read about this negative experience. Our team has contacted you to clarify the situation and the refund has been processed to date. Furthermore, an internal investigation has been opened with the accounting department to understand the source of this abnormal delay. We remain at your disposal for any further information. See you soon, The Vitanutrics team

Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with the price and delivery. Regarding the short consumption dates, we have mentioned it on our site to warn our consumers before purchase. We apologize for the inconvenience if the information escaped you. We hope to see you again soon on www.vitanutrics.com. Gergana I Customer Service Vitanutrics ??

Hello Madam, Thank you for taking the time to write a review and for leaving us a positive rating. We are aware that shipping costs to Switzerland may seem high to you. We inform you that we apply this rate because the shipping costs to Switzerland amount to 34.90. Having already reduced shipping costs, we unfortunately cannot do so further. We hope you understand and thank you for your loyalty. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics

Dear Madam, Thank you for taking the time to write a review. We are sincerely sorry to read that your Vitanutrics experience did not go well. Unfortunately, at the time of validating your order, the promotional code was not entered and therefore could not be deducted. Furthermore, regarding the different prices at our distributor partners, we inform you that prices are free. Our distributors can make promotions if they wish and we cannot impose a fixed price on them, in the name of free competition. By ordering directly from us, you benefit from specific advantages reserved for our customers (-15% on the purchase of 3 identical products, discounts with specific codes...) Our team will contact you. We hope to see you again on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics

Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. We hope your experience will be fully positive. See you very soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics

Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our responsiveness. Our team has taken the necessary steps to correct the errors. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics

Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. However, we regret the delay caused by your pickup point. See you soon on www.vitanutrics.com! ??

Dear Madam Pelletier, Thank you for your loyalty to Vitanutrics for many years. We are sincerely sorry to read that your last experience with us did not fully satisfy you. Our team has contacted you today to offer you compensation. We remain at your disposal if you have any other comments. Best regards, The Vitanutrics team

Dear Madam, Thank you for taking the time to write a review. We completely understand your dissatisfaction and sincerely apologize again for this inconvenience. Our team has contacted you by email to keep you informed about the follow-up of your order and to offer you compensation. We hope to see you soon on www.vitanutrics.com ?? Best regards, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review and for your last order. We are sorry to read that you were not notified of the technical issue we encountered. We apologize for the inconvenience caused. Our team has contacted you to offer you compensation. We are at your complete disposal for any further questions or complaints. Best regards, The Vitanutrics team

Dear Madam, First of all, we would like to thank you for your loyalty and for your recent orders. We understand your frustration regarding the delivery time of your last order. Allow us to explain the situation: your order was shipped the day after its receipt, on July 5. The package was delivered to you on July 10, four working days after its shipment. This delay includes the weekend as well as the transfer between the Belgian Post and the French Post, which is unfortunately beyond our control. We sincerely apologize for any inconvenience this may have caused you. The Vitanutrics team remains at your complete disposal for any further questions or assistance. Best regards,

Dear Madam, First of all, we would like to thank you for your loyalty and your repeated orders. We are sincerely sorry for the delivery problem you encountered. Despite our diligence, this delay is beyond our control, and we have immediately filed a complaint with Colissimo. Following your complaint on our site on Sunday, July 7, we shipped a new product via DHL on Monday, July 8. You should have received it by now. We remain at your complete disposal for any further questions or assistance. Best regards,

Hello Madam, Thank you for taking the time to write a review. We are sorry that you had a negative experience. However, the error does not come from our team. Indeed, on the order you placed, you ordered the product "VITAMAGNESIUM 90" and not the product "VITAMAGNESIUM 90+15 free tablets" (https://shop.vitanutrics.com/fr/accueil/82-vitamagnesium-forte-105-comprimes-nut2340-35.html). On our site, these are 2 different references. Our team therefore naturally shipped the ordered products. Furthermore, delivery in France is operated by our partner Colissimo, we are unfortunately not responsible for delivery times. We remain at your disposal, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. We thank you for your trust. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics

Hello Madam, Thank you for taking the time to write a review. However, we are surprised by this negative rating. Following your call, our team was very responsive and immediately sought a solution to your dissatisfaction. Wasn't the problem resolved? If you encounter any other issues, please do not hesitate to contact us by email at info@vitanutrics or by phone at +33230321342 or +3223347388. We remain at your disposal. Best regards, The Vitanutrics team

Hello Madam, Thank you for taking the time to write a review. We are sorry to read that you are experiencing a problem with your product. We have forwarded this information to our quality department. We remain at your disposal, The Vitanutrics team

Hello, Thank you for taking the time to write a review. We understand your concern. To date, we cannot impose a selling price on our distributors, only a maximum discount amount granted. When you buy directly from us, you can often benefit from discounts via our newsletter and fast service. See you soon, The Vitanutrics team ??