Shop Vitanutrics shines with fast, reliable delivery that arrives on time and is often described as ultra-fast and careful, with packages well packed and convenient delivery options. Customers highlight a wide range of products that consistently meet expectations, noting effective items like Vitapl3, Vitamagnesium forte, Vitapermea, and vitamin D, as well as value for money and frequent good promotions. The shopping experience is easy and smooth, with an intuitive site, simple ordering, ad-hoc payment options, and responsive service that keeps repeat customers satisfied. Overall, buyers repeatedly praise quick shipping, helpful product variety, and strong reliability across orders.
Still haven't received my delivery. Postponed 3 times, I don't know for what reason. But it's Bpost's issue and not your service.
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your experience. We are sincerely sorry for the delay in your delivery and fully understand your frustration with these successive delays. Indeed, the current situation related to disruptions at Bpost can lead to delays beyond our control. That said, we remain fully committed to tracking your package and ensuring it reaches you as soon as possible. Please feel free to contact our customer service if you would like us to check the precise status of your delivery or if we can provide a solution. Your satisfaction remains our priority. We thank you for your patience and understanding, The Vitanutrics team
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MichelVotre P.
Rating: 4 out of 5
I have always been happy with the products. What bothers me are the shipping costs. For some, it's free. Well, they are in the country. But for those abroad, it adds up. Why shouldn't we at least have a discount? I even had a year where I had to pay an extra charge. So if this issue could be looked into, that would be great.
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your opinion. We fully understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this has impacted your experience. Unfortunately, international shipping costs — especially outside the EU — are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please feel free to contact us if you have any questions or if we can assist you. Have a nice day, The Vitanutrics team
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Fan
Rating: 4 out of 5
Very good value for money
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Christian M.
Rating: 4 out of 5
Fast and fair
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Jacques H.
Rating: 4 out of 5
nothing particular to report. in line with expectations.
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Fan
Rating: 4 out of 5
Very good value for money to reduce internal inflammation. Constant and noticeable energy.
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SANDRINE D.
Rating: 4 out of 5
The delivery was perfect, fast, without damage. I am happy with the purchased product (pure vitacollagen) really tasteless. Easy to take. Now, I am waiting to see its effectiveness.
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Jacques V.
Rating: 1 out of 5
Black Friday attractive offer in the header but looking closer the offer does not apply to the entire range. Too bad. Can do better!
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your feedback. We are truly sorry that our Black Friday offer may have caused confusion and that your experience did not meet your expectations. Our 1 purchased = 1 free promotion applied this year to the entire Collagen range as well as to VITACIDE and VITADETOX & PROTECT products, but not to our entire catalog. We take note of your comment: the clarity of our communications is very important to us, and your feedback helps us improve for future campaigns. Our team remains fully available if you would like personalized advice or if you have any questions. We are committed to providing impeccable commercial service and we would be delighted to assist you. Thank you again for your feedback, The Vitanutrics team
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Catherine R.
Rating: 4 out of 5
Fast delivery, a wide range of products
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Jacques H.
Rating: 4 out of 5
The delivered service meets expectations.
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? The Vitanutrics team
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Nathalie
Rating: 4 out of 5
The first time I ordered from Vitanutrics, my package was dropped off at a relay point even though I requested home delivery. The second time, I was indeed delivered at home.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. Unfortunately, we are not responsible for the delivery made by the post but we take note of this inconvenience. See you soon on www.vitanutrics.com ?? The Vitanutrics team
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Isie
Rating: 4 out of 5
Ordered on Sunday received on Wednesday and of very good quality.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to leave us a review. We are delighted to read that you are fully satisfied with our services. We hope that you will be just as satisfied with our products :) See you soon on www.vitanutrics.com Gergana I Customer Service Vitanutrics ??
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Massimo E.
Rating: 1 out of 5
I wanted to order vitafer complex in addition to my order but on your site, it said: sorry, we cannot process your request. The next day, I received advertising from you saying that this product was on sale since you manufacture it. I had already ordered it elsewhere.
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Jean-Paul L.
Rating: 1 out of 5
Hello, Your products are good. Your site is much less so? I wanted to change my email address, impossible to do it? Yet my Voo-mail address will disappear.
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to share your opinion, we note it to improve our services. Unfortunately, in the meantime, your email address cannot be modified once the customer account is created. We invite you to create a new account with your new email address. We remain at your disposal, The Vitanutrics team
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BN
Rating: 4 out of 5
Following my recent comment with a single star, as the refund was delayed, the company quickly contacted me and the refund was processed in the days that followed. Thank you.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We sincerely apologize again for this inconvenience. We are delighted to read that you were satisfied with the follow-up on your request. We hope to see you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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BN
Rating: 1 out of 5
Customs refused to clear the melatonin, apparently banned in Switzerland. The package was returned to Vitanutrics. Despite several requests and the promise from Vitanutrics, I am still waiting for the refund of my order for 2 months.
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Response from Shop Vitanutrics
Hello Madam, We are sincerely sorry to read about this negative experience. Our team has contacted you to clarify the situation and the refund has been processed to date. Furthermore, an internal investigation has been opened with the accounting department to understand the source of this abnormal delay. We remain at your disposal for any further information. See you soon, The Vitanutrics team
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Yvette
Rating: 4 out of 5
Fast delivery but 20fr shipping!
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review and for leaving us a positive rating. We are aware that shipping costs to Switzerland may seem high to you. We inform you that we apply this rate because the shipping costs to Switzerland amount to 34.90. Having already reduced shipping costs, we unfortunately cannot do so further. We hope you understand and thank you for your loyalty. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Josiane G.
Rating: 1 out of 5
I paid for the vitacolagene ha premium 70 more than on another site despite the promotional code from Dr. Dutillieux. I am very disappointed. My husband ordered the same identical product, same quantity without a promotional code on another site almost at the same time. How do you justify this? Thank you for your response.
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Response from Shop Vitanutrics
Dear Madam, Thank you for taking the time to write a review. We are sincerely sorry to read that your Vitanutrics experience did not go well. Unfortunately, at the time of validating your order, the promotional code was not entered and therefore could not be deducted. Furthermore, regarding the different prices at our distributor partners, we inform you that prices are free. Our distributors can make promotions if they wish and we cannot impose a fixed price on them, in the name of free competition. By ordering directly from us, you benefit from specific advantages reserved for our customers (-15% on the purchase of 3 identical products, discounts with specific codes...) Our team will contact you. We hope to see you again on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Josiane Z.
Rating: 4 out of 5
Happy with the speed of the shipment, thank you
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. We hope your experience will be fully positive. See you very soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Marie-José M.
Rating: 4 out of 5
Quality of follow-up and speed of shipments. Quick response to complaint emails and immediate corrections. However, there were two errors in managing the customer file (automatic error of the country and incorrect transmission of the phone number to DHL).
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our responsiveness. Our team has taken the necessary steps to correct the errors. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Guy B.
Rating: 4 out of 5
Speed, efficiency... a bit of a delay between the post office and the post office.
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. However, we regret the delay caused by your pickup point. See you soon on www.vitanutrics.com! ??
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Valérie L.
Rating: 1 out of 5
Bug with orders but not notified... I had to search for my order myself to be informed :-[
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review and for your last order. We are sorry to read that you were not notified of the technical issue we encountered. We apologize for the inconvenience caused. Our team has contacted you to offer you compensation. We are at your complete disposal for any further questions or complaints. Best regards, The Vitanutrics team
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Mme C.
Rating: 1 out of 5
Delivery too long
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Response from Shop Vitanutrics
Dear Madam, First of all, we would like to thank you for your loyalty and for your recent orders. We understand your frustration regarding the delivery time of your last order. Allow us to explain the situation: your order was shipped the day after its receipt, on July 5. The package was delivered to you on July 10, four working days after its shipment. This delay includes the weekend as well as the transfer between the Belgian Post and the French Post, which is unfortunately beyond our control. We sincerely apologize for any inconvenience this may have caused you. The Vitanutrics team remains at your complete disposal for any further questions or assistance. Best regards,
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Patricia Q.
Rating: 1 out of 5
I did not receive the product. You refer to my complaint on your site.
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Response from Shop Vitanutrics
Dear Madam, First of all, we would like to thank you for your loyalty and your repeated orders. We are sincerely sorry for the delivery problem you encountered. Despite our diligence, this delay is beyond our control, and we have immediately filed a complaint with Colissimo. Following your complaint on our site on Sunday, July 7, we shipped a new product via DHL on Monday, July 8. You should have received it by now. We remain at your complete disposal for any further questions or assistance. Best regards,
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Sonia A.
Rating: 4 out of 5
Haven't noticed any effect yet but I started taking it very recently
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Pasquale
Rating: 1 out of 5
My naturopath sent me an order form to validate which included 2 boxes of 90+15 tablets (it was a promotion). It took a week to receive the 2 boxes, and the boxes only contain "only" 90 tablets... I paid 63.24€ while the amount is 62.34€ on the invoice (with still 7 euros for delivery). I am not happy!
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are sorry that you had a negative experience. However, the error does not come from our team. Indeed, on the order you placed, you ordered the product "VITAMAGNESIUM 90" and not the product "VITAMAGNESIUM 90+15 free tablets" (https://shop.vitanutrics.com/fr/accueil/82-vitamagnesium-forte-105-comprimes-nut2340-35.html). On our site, these are 2 different references. Our team therefore naturally shipped the ordered products. Furthermore, delivery in France is operated by our partner Colissimo, we are unfortunately not responsible for delivery times. We remain at your disposal, The Vitanutrics team
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Patricia
Rating: 4 out of 5
This is the first time I order from you. Fast, efficient. Thank you
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We thank you for your trust. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Guy
Rating: 4 out of 5
My naturopath prescribed this product which reduces belly fat. I am still waiting for the effects.
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NELLY V.
Rating: 1 out of 5
Order placed on April 4 debited on April 6 not received to this day ...
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. However, we are surprised by this negative rating. Following your call, our team was very responsive and immediately sought a solution to your dissatisfaction. Wasn't the problem resolved? If you encounter any other issues, please do not hesitate to contact us by email at info@vitanutrics or by phone at +33230321342 or +3223347388. We remain at your disposal. Best regards, The Vitanutrics team
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Aux S.
Rating: 4 out of 5
I do not understand why when buying directly from vitanutrics I pay more than when buying from New pharma almost €10 less
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to write a review. We understand your concern. To date, we cannot impose a selling price on our distributors, only a maximum discount amount granted. When you buy directly from us, you can often benefit from discounts via our newsletter and fast service. See you soon, The Vitanutrics team ??
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Paulette N.
Rating: 4 out of 5
Shipping costs are way too expensive!
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Bruno B.
Rating: 1 out of 5
On an advertising ribbon on their site, they mentioned a 50% discount on vita immune. Which I did not benefit from at payment. I sent an email to explain but still no response to this day from them. After-sales service leaves much to be desired but debit card charged. What else for Vitanutrics
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are sorry to hear that you had a negative first experience with us. However, our customer service responded to you by email on January 18 apologizing and guaranteeing you a refund of the amount equivalent to 50% of your order. We hope this compensates for your negative impression. We remain at your disposal, Gergana I Customer Service Vitanutrics
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Jacques H.
Rating: 4 out of 5
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Response from Shop Vitanutrics
Ease of ordering, speed of delivery by Bpost
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Pascale
Rating: 4 out of 5
I found the product I was looking for as always. Good reception too. Good
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you were satisfied with our services and products. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Sophie
Rating: 1 out of 5
I ordered a box of vitabiotics protect containing 30 capsules. I only have a blister of 15 capsules in my box... I hope to receive the rest for free.
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Response from Shop Vitanutrics
Hello Madam, Our apologies, this is indeed an error. We have 2 box sizes for VITABIOTIC (30 and 15 capsules), there must have been a small mistake in preparing the package. Our team is making the necessary arrangements to send you a second box of 15 capsules for free starting tomorrow. We remain at your disposal. The Vitanutrics team
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Une U.
Rating: 4 out of 5
Quality products (hence the high price), delivered very quickly. Easy and secure ordering and payment.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are completely satisfied with our products and services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Isabelle R.
Rating: 1 out of 5
My package was lost by Colissimo La Poste. I sent you 2 messages on October 14 and 21 to inform you of my situation and you still have not responded. This is not the first time I order from you but it will surely be the last. Lack of professionalism from your customer service. You are mocking me by leaving me without a response. I will find better elsewhere with better customer service.
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Response from Shop Vitanutrics
Hello Madam, We are sorry to read that your last experience with us was negative. Unfortunately, we are not responsible for the actions of Colissimo or the post office. However, our team informed you that a compliant and identical package was resent to you at our expense. We hope this will satisfy you. Best regards, The Vitanutrics team
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Olivia S.
Rating: 4 out of 5
Very good value for money, for both adults and children!
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Response from Shop Vitanutrics
Hello, Thank you for this positive review! We are delighted to read that our products fully satisfy you! See you soon at www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Jacques H.
Rating: 4 out of 5
fast delivery
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Response from Shop Vitanutrics
Hello, Thank you for your review. We are delighted to read that our delivery fully satisfies you. See you soon on www.vitanutrics.com ??
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Lia
Rating: 4 out of 5
Good and fast service.
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Response from Shop Vitanutrics
Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service
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