Customer reviews of Shop Vitanutrics

9,1 /10

Based on 302 published reviews

5 235 78% 4 39 13% 3 7 2% 2 5 2% 1 16 5%

Summary of reviews

Shop Vitanutrics shines with fast, reliable delivery that arrives on time and is often described as ultra-fast and careful, with packages well packed and convenient delivery options. Customers highlight a wide range of products that consistently meet expectations, noting effective items like Vitapl3, Vitamagnesium forte, Vitapermea, and vitamin D, as well as value for money and frequent good promotions. The shopping experience is easy and smooth, with an intuitive site, simple ordering, ad-hoc payment options, and responsive service that keeps repeat customers satisfied. Overall, buyers repeatedly praise quick shipping, helpful product variety, and strong reliability across orders.

Reviews 1 and 4 stars

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Lia

Published on 04/05/2023 à 07h21

Good and fast service.

Response from Shop Vitanutrics Published on 04/05/2023

Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service

Nathalie S.

Published on 21/04/2023 à 15h25

Good products that I have been using for 4 years. Never had any issues with my orders

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Response from Shop Vitanutrics Published on 24/04/2023

Hello Madam, Thank you for your positive review! We are delighted that our products and services fully satisfy you. See you very soon on www.vitanutrics.com! Gergana I Vitanutrics Customer Service

MuSe

Published on 16/03/2023 à 14h23

The pharmacy indicated for click & collect on the site has not offered this service for over a year, I was rather poorly welcomed (ordering online does not support pharmacies, the product is available with us and much cheaper, etc.). In short, it would be useful to verify the click & collect points offered on the site and also to review the prices to be more aligned with those offered in pharmacies and online by parapharmacies (my doctor had recommended the Vitanutrics site directly so I trusted and did not suspect there was such a price difference, almost 10€!).

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Response from Shop Vitanutrics Published on 17/03/2023

Hello Madam, We are sorry to read about this very negative experience. However, we would like to clarify a few points so that you can understand the reasons for this bad experience. The pharmacy where you had your purchase delivered was bought out a few months ago. We had a click & collect partnership with the previous owner and we were not informed of this transition. As a result, we could not update this delivery point on our site (as soon as we received this information, we did so). Regarding the price, we cannot impose our prices on pharmacies or parapharmacies that distribute our products. Each distributor is free to set their own prices. We are fully aware that this constitutes a shortcoming. We are a small business and competing with players like parapharmacies is not possible. If we impose our prices, we will no longer be distributed. Furthermore, the exceptional discount applied in pharmacies may be related to the change of ownership. By purchasing directly from us, you benefit from customer service, tracking of your package, a -15% discount on the purchase of 3 identical products, and the longest possible expiration dates. We completely understand that price can be a barrier. We thank you for your trust and hope that your next experience will be more positive. We remain at your disposal, The Vitanutrics team

Danielle N.

Published on 26/01/2023 à 12h31

Thank you for the quick delivery of my order. However, there is something I find curious, not to say "not very honest" about the Vitanutrics site. When I established my order list via your site, once I was logged in to place my order, the prices no longer matched and were higher, which is disappointing especially since these are products of a certain price. Otherwise, I am satisfied with your products. Thank you for reading my message.

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Response from Shop Vitanutrics Published on 31/01/2023

Hello Madam, Thank you for your feedback. We are delighted to hear that you are satisfied with our products. Regarding the price, we do not quite understand the origin of the problem. Our team will contact you shortly to discuss this with you. See you soon.

Hélène

Published on 25/01/2023 à 10h18

I received my order quickly except that I was not informed about it. I was wondering if my package was lost. After a call from you, everything was back to normal.

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Response from Shop Vitanutrics Published on 25/01/2023

Hello Madam, Thank you for taking the time to write a review. We are sorry to hear that you encountered some issues with your delivery. We are inquiring with our delivery partner to understand the origin of the problem. See you soon, Gergana I Customer Service Vitanutrics

Lia

Published on 05/12/2022 à 18h34

Good products and customer service

Response from Shop Vitanutrics Published on 13/12/2022

Hello, Many thanks for this great review ! :) See you soon on www.vitanutrics.com ??

Lia

Published on 05/12/2022 à 18h34

Good products and customer service

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Response from Shop Vitanutrics Published on 13/12/2022

Hello, Many thanks for this great review ! :) See you soon on www.vitanutrics.com ??

CHRISTEL R.

Published on 26/11/2022 à 23h49

Order received in accordance with the rules of the art, for the rest I am waiting to finish the treatment I can't say anything for now

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Response from Shop Vitanutrics Published on 28/11/2022

Hello Sir, Thank you for taking the time to write a little review. We are delighted that your delivery went well, we look forward to reading your feedback on our products! ? See you soon on www.vitanutrics.com! Gergana I Customer Service Vitanutrics

Gisèle B.

Published on 13/11/2022 à 18h46

That's a bit too much to ask! For a simple order.

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Response from Shop Vitanutrics Published on 15/11/2022

Hello Madam, Thank you for your order. Don't hesitate to give us a little feedback on the chosen products? See you soon on www.vitanutrics.com! Gergana | Customer Service Vitanutrics ??

Lia

Published on 15/06/2022 à 09h39

Good products and fast shipping. Very happy.

Response from Shop Vitanutrics Published on 16/06/2022

Really happy to hear that. Thank you ??

Lia

Published on 15/06/2022 à 09h39

Good products and fast shipping. Very happy.

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Response from Shop Vitanutrics Published on 16/06/2022

Really happy to hear that. Thank you ??

SYBILLE P.

Published on 13/06/2022 à 12h43

Good products

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Response from Shop Vitanutrics Published on 13/06/2022

Thank you for your feedback ??

jean L.

Published on 30/05/2022 à 14h53

Composition of ingredients clearly detailed with a clear indication of the titration of the sought active molecule. Example Zinc 7.5 mg / capsule.

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Response from Shop Vitanutrics Published on 31/05/2022

Thank you very much for your positive feedback Mr. Colin! ??

matelarm

Published on 30/05/2022 à 14h51

Vitranutrics does not respond to the questions asked.

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Response from Shop Vitanutrics Published on 31/05/2022

Hello Sir, Thank you for your review and we are sorry to learn that you were not fully satisfied with our products. We apologize for our non-response but there was no question in your message. Furthermore, you did not benefit from the hand spray offered because the action was time-limited and unfortunately you placed your order after this deadline. For the sake of fairness to our customers, we are obliged to set a limit on our actions. We remain at your disposal.

Catharine T.

Published on 30/05/2022 à 11h21

Hello, dietary supplement easy to swallow but the non-deductible promo at the point of sale is restrictive. Some customers will not be able to benefit from this promo.

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Response from Shop Vitanutrics Published on 30/05/2022

Hello Madam, Thank you for your review. Some of our promos are indeed only valid on our website. To benefit from them, all our customers can be delivered for free in click & collect at participating points of sale. Have a nice day ??