Customer reviews of Shop Vitanutrics

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 302 published reviews
5 235 78% 4 39 13% 3 7 2% 2 5 2% 1 16 5%

Summary of reviews

Shop Vitanutrics shines with fast, reliable delivery that arrives on time and is often described as ultra-fast and careful, with packages well packed and convenient delivery options. Customers highlight a wide range of products that consistently meet expectations, noting effective items like Vitapl3, Vitamagnesium forte, Vitapermea, and vitamin D, as well as value for money and frequent good promotions. The shopping experience is easy and smooth, with an intuitive site, simple ordering, ad-hoc payment options, and responsive service that keeps repeat customers satisfied. Overall, buyers repeatedly praise quick shipping, helpful product variety, and strong reliability across orders.

2 star reviews

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C
Catherine P.
Rating: 2 out of 5
Due to a computer bug, no customer information regarding the resumption of online purchasing. I have to check the site daily to see if the service is restored. The premium HA vitacollagen no longer has the same taste (very pronounced raspberry flavor giving a chemical impression and a sweet taste that did not exist before).
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Response from Shop Vitanutrics
Dear Madam Pelletier, Thank you for your loyalty to Vitanutrics for many years. We are sincerely sorry to read that your last experience with us did not fully satisfy you. Our team has contacted you today to offer you compensation. We remain at your disposal if you have any other comments. Best regards, The Vitanutrics team
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Kazza
Rating: 2 out of 5
Delivery problem. After a week, I am informed that there is a delay in deliveries. The holidays and reduced staff, which I can understand, do not justify the too late communication.
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Response from Shop Vitanutrics
Dear Madam, Thank you for taking the time to write a review. We completely understand your dissatisfaction and sincerely apologize again for this inconvenience. Our team has contacted you by email to keep you informed about the follow-up of your order and to offer you compensation. We hope to see you soon on www.vitanutrics.com ?? Best regards, The Vitanutrics team
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Samantha
Rating: 2 out of 5
Very slow delivery... I had to wait more than 15 days to be delivered. The products I had ordered for a stressful period were no longer very useful once they arrived.
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Didier P.
Rating: 2 out of 5
Unable to validate a discount voucher when ordering online; the promo code is rejected.
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Response from Shop Vitanutrics
Hello Sir, Thank you for your review and for your order. After analysis, we see that the discount voucher was not valid because you took advantage of the "-15% on the purchase of 3 identical products" discount on 2 products in your order. Unfortunately, our promotions cannot be combined in the same cart. We wish you a pleasant day and remain at your disposal. The customer service Vitanutrics
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Paulette N.
Rating: 2 out of 5
Shipping costs too expensive!
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Response from Shop Vitanutrics
Hello Madam, Thank you for your purchase. We are sorry to hear that you were not fully satisfied with our services. Unfortunately, we cannot reduce our shipping costs for Switzerland. Indeed, when a product is sent to Switzerland, it costs us double the rate just for shipping. We are considering an evolution of the click & collect service for Switzerland. However, we hope that you were fully satisfied with our products. We remain at your disposal, The Vitanutrics team
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