English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
Polski 
R
Rating: 4 out of 5
I really appreciate it, I just didn't understand how to rate
Translated reviews
Customer reviews of Shop Vitanutrics
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 311 published reviews
Summary of reviews
Shop Vitanutrics consistently delivers fast, careful shipping and reliably on-time delivery, with many reviews highlighting speedy fulfillment, well-packaged products, and easy, smooth ordering experiences. Customers frequently mention a broad range of products, easy site navigation, and clear positive experiences from order to receipt, with several noting helpful, responsive service and value for money. Recurrent positives include strong product quality and effective results, fast shipping options, and occasional favorable promotions or discounts that enhance the shopping experience. Overall, shoppers describe dependable service, prompt delivery, and satisfying product outcomes across a wide selection.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 2 out of 5
I have not yet received my package
Translated reviews
Response from Shop Vitanutrics
Hello Madam,
Thank you for your feedback.
After verification and our email exchanges, it turns out that there was a confusion between two orders. The package you are referring to here is fortunately not lost.
Your payment by bank transfer was received on September 30, your order of VITAPERMEA has since been validated and its shipment is indeed scheduled.
We apologize for this unusual delay and hope that you will receive your package very soon.
Thank you for your patience and your trust in Vitanutrics.
Thank you for your feedback.
After verification and our email exchanges, it turns out that there was a confusion between two orders. The package you are referring to here is fortunately not lost.
Your payment by bank transfer was received on September 30, your order of VITAPERMEA has since been validated and its shipment is indeed scheduled.
We apologize for this unusual delay and hope that you will receive your package very soon.
Thank you for your patience and your trust in Vitanutrics.
A
Rating: 3 out of 5
no effect from the product disappointed otherwise top for very fast delivery
Translated reviews
M
Rating: 4 out of 5
I have always been happy with the products. What bothers me are the shipping costs. For some, it's free. Well, they are in the country. But for those abroad, it adds up. Why shouldn't we at least have a discount? I even had a year where I had to pay an extra charge. So if this issue could be looked into, that would be great.
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your opinion. We fully understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this has impacted your experience. Unfortunately, international shipping costs — especially outside the EU — are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please feel free to contact us if you have any questions or if we can assist you. Have a nice day, The Vitanutrics team
F
Rating: 4 out of 5
Very good value for money
Translated reviews
C
Rating: 4 out of 5
Fast and fair
Translated reviews
J
Rating: 4 out of 5
nothing particular to report. in line with expectations.
Translated reviews
F
Rating: 4 out of 5
Very good value for money to reduce internal inflammation. Constant and noticeable energy.
Translated reviews
S
Rating: 4 out of 5
The delivery was perfect, fast, without damage. I am happy with the purchased product (pure vitacollagen) really tasteless. Easy to take. Now, I am waiting to see its effectiveness.
Translated reviews
P
Rating: 3 out of 5
Shipping too expensive for Switzerland! Belgium and France FREE!!!!
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this impacted your experience. Unfortunately, international shipping costs – especially outside the EU – are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please do not hesitate to contact us if you have any questions or if we can assist you. Have a great day, The Vitanutrics team
C
Rating: 4 out of 5
Fast delivery, a wide range of products
Translated reviews
J
Rating: 4 out of 5
The delivered service meets expectations.
Translated reviews
Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? The Vitanutrics team
N
Rating: 4 out of 5
The first time I ordered from Vitanutrics, my package was dropped off at a relay point even though I requested home delivery. The second time, I was indeed delivered at home.
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. Unfortunately, we are not responsible for the delivery made by the post but we take note of this inconvenience. See you soon on www.vitanutrics.com ?? The Vitanutrics team
I
Rating: 4 out of 5
Ordered on Sunday received on Wednesday and of very good quality.
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to leave us a review. We are delighted to read that you are fully satisfied with our services. We hope that you will be just as satisfied with our products :) See you soon on www.vitanutrics.com Gergana I Customer Service Vitanutrics ??
P
Rating: 3 out of 5
Good products! Too bad the shipping to Switzerland has increased significantly! I certainly won't be able to order at this price...
Translated reviews
B
Rating: 4 out of 5
Following my recent comment with a single star, as the refund was delayed, the company quickly contacted me and the refund was processed in the days that followed. Thank you.
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We sincerely apologize again for this inconvenience. We are delighted to read that you were satisfied with the follow-up on your request. We hope to see you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
P
Rating: 3 out of 5
I am very satisfied with the price (on sale), the packaging, and the delivery but I only give 3 stars because the 4 boxes of Vitanutrics Protect had a consumption date of preference until 12/2024.
Translated reviews
Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with the price and delivery. Regarding the short consumption dates, we have mentioned it on our site to warn our consumers before purchase. We apologize for the inconvenience if the information escaped you. We hope to see you again soon on www.vitanutrics.com. Gergana I Customer Service Vitanutrics ??
Y
Rating: 4 out of 5
Fast delivery but 20fr shipping!
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review and for leaving us a positive rating. We are aware that shipping costs to Switzerland may seem high to you. We inform you that we apply this rate because the shipping costs to Switzerland amount to 34.90. Having already reduced shipping costs, we unfortunately cannot do so further. We hope you understand and thank you for your loyalty. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
J
Rating: 4 out of 5
Happy with the speed of the shipment, thank you
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. We hope your experience will be fully positive. See you very soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
M
Rating: 4 out of 5
Quality of follow-up and speed of shipments. Quick response to complaint emails and immediate corrections. However, there were two errors in managing the customer file (automatic error of the country and incorrect transmission of the phone number to DHL).
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our responsiveness. Our team has taken the necessary steps to correct the errors. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
G
Rating: 4 out of 5
Speed, efficiency... a bit of a delay between the post office and the post office.
Translated reviews
Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. However, we regret the delay caused by your pickup point. See you soon on www.vitanutrics.com! ??
C
Rating: 2 out of 5
Due to a computer bug, no customer information regarding the resumption of online purchasing. I have to check the site daily to see if the service is restored. The premium HA vitacollagen no longer has the same taste (very pronounced raspberry flavor giving a chemical impression and a sweet taste that did not exist before).
Translated reviews
Response from Shop Vitanutrics
Dear Madam Pelletier, Thank you for your loyalty to Vitanutrics for many years. We are sincerely sorry to read that your last experience with us did not fully satisfy you. Our team has contacted you today to offer you compensation. We remain at your disposal if you have any other comments. Best regards, The Vitanutrics team
K
Rating: 2 out of 5
Delivery problem. After a week, I am informed that there is a delay in deliveries. The holidays and reduced staff, which I can understand, do not justify the too late communication.
Translated reviews
Response from Shop Vitanutrics
Dear Madam, Thank you for taking the time to write a review. We completely understand your dissatisfaction and sincerely apologize again for this inconvenience. Our team has contacted you by email to keep you informed about the follow-up of your order and to offer you compensation. We hope to see you soon on www.vitanutrics.com ?? Best regards, The Vitanutrics team
S
Rating: 4 out of 5
Haven't noticed any effect yet but I started taking it very recently
Translated reviews
P
Rating: 4 out of 5
This is the first time I order from you. Fast, efficient. Thank you
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We thank you for your trust. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
G
Rating: 4 out of 5
My naturopath prescribed this product which reduces belly fat. I am still waiting for the effects.
Translated reviews
M
Rating: 3 out of 5
The product is good but the spray leaks and we lose a lot of product.
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are sorry to read that you are experiencing a problem with your product. We have forwarded this information to our quality department. We remain at your disposal, The Vitanutrics team
S
Rating: 3 out of 5
The billing address was visible on the outside of the box addressed to another delivery address while I did not want the billing address to appear on the box.
Translated reviews
A
Rating: 4 out of 5
I do not understand why when buying directly from vitanutrics I pay more than when buying from New pharma almost €10 less
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for taking the time to write a review. We understand your concern. To date, we cannot impose a selling price on our distributors, only a maximum discount amount granted. When you buy directly from us, you can often benefit from discounts via our newsletter and fast service. See you soon, The Vitanutrics team ??
S
Rating: 2 out of 5
Very slow delivery... I had to wait more than 15 days to be delivered. The products I had ordered for a stressful period were no longer very useful once they arrived.
Translated reviews
P
Rating: 4 out of 5
Shipping costs are way too expensive!
Translated reviews
J
Rating: 4 out of 5
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
Translated reviews
Response from Shop Vitanutrics
Ease of ordering, speed of delivery by Bpost
P
Rating: 4 out of 5
I found the product I was looking for as always. Good reception too. Good
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you were satisfied with our services and products. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
U
Rating: 4 out of 5
Quality products (hence the high price), delivered very quickly. Easy and secure ordering and payment.
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are completely satisfied with our products and services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
O
Rating: 4 out of 5
Very good value for money, for both adults and children!
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for this positive review! We are delighted to read that our products fully satisfy you! See you soon at www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
J
Rating: 4 out of 5
fast delivery
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for your review. We are delighted to read that our delivery fully satisfies you. See you soon on www.vitanutrics.com ??
J
Rating: 3 out of 5
Little improvement on my digestive and intestinal issues with Vitacide Optimal
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for your review. We are sorry to read that our product VITACIDE OPTIMAL did not fully meet your expectations. However, we draw your attention to the main indication of VITACIDE OPTIMAL. Indeed, this product is recommended to limit acid reflux and gastric acidity in the stomach, so it will have little effectiveness on digestive and intestinal issues. To improve your digestive comfort, we recommend the VITABIOTIC range, particularly VITABIOTIC CONFORT. We remain at your disposal, The Vitanutrics team
L
Rating: 4 out of 5
Good and fast service.
Response from Shop Vitanutrics
Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service
L
Rating: 4 out of 5
Good and fast service.
Translated reviews
Response from Shop Vitanutrics
Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service
N
Rating: 4 out of 5
Good products that I have been using for 4 years. Never had any issues with my orders
Translated reviews
Response from Shop Vitanutrics
Hello Madam, Thank you for your positive review! We are delighted that our products and services fully satisfy you. See you very soon on www.vitanutrics.com! Gergana I Vitanutrics Customer Service