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C
Rating: 5 out of 5
Easy order to place on the site
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Everything went perfectly well! Thank you!
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E
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Great, I recommend it
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M
Rating: 5 out of 5
I have always booked my skis at ski republic and the online prices are always so advantageous.
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S
Rating: 5 out of 5
Top
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L
Rating: 5 out of 5
Super service, welcoming and friendly. Quick reservation and return with unbeatable prices. We will come back.
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M
Rating: 5 out of 5
Very good
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D
Rating: 2 out of 5
We got four ski packs. My daughter had one ski that was ok and one that un-adjusted and couldn't be clipped into the boot at all. She had to walk back and get it sorted out. My friend and one good ski and one that kept on falling off. Not great.
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Response from Ski Republic
Hello,
Thank you for your feedback.
We are sorry to read about the issues you experienced with the equipment, and we understand how inconvenient this must have been during your stay.
Regarding your daughter’s skis, we confirm that she returned to the shop and that the equipment was readjusted. Our team also advised to come back immediately if the issue occurred again so that we could provide a replacement. Unfortunately, we were not informed of any further problem during the week.
Concerning your friend’s skis, we were only made aware of the issue at the end of the rental period, which unfortunately did not allow us to intervene earlier and offer a solution during your stay.
Please note that all our equipment is regularly checked and maintained, but technical issues can occasionally occur. When they do, our teams are always available to adjust or replace the equipment as quickly as possible.
We regret the inconvenience caused and appreciate your understanding.
Kind regards.
Thank you for your feedback.
We are sorry to read about the issues you experienced with the equipment, and we understand how inconvenient this must have been during your stay.
Regarding your daughter’s skis, we confirm that she returned to the shop and that the equipment was readjusted. Our team also advised to come back immediately if the issue occurred again so that we could provide a replacement. Unfortunately, we were not informed of any further problem during the week.
Concerning your friend’s skis, we were only made aware of the issue at the end of the rental period, which unfortunately did not allow us to intervene earlier and offer a solution during your stay.
Please note that all our equipment is regularly checked and maintained, but technical issues can occasionally occur. When they do, our teams are always available to adjust or replace the equipment as quickly as possible.
We regret the inconvenience caused and appreciate your understanding.
Kind regards.
R
Rating: 5 out of 5
Very efficient service, from the online booking to collection to return of the equipment. I would happily use the service again.
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J
Rating: 3 out of 5
The basket does not take into account the information from previous reservations.
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C
Rating: 5 out of 5
Great! The ski boots are comfortable and it's good material, the people are very friendly
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Response from Ski Republic
Hello Chayma,
We sincerely thank you for your flattering review! We are delighted to hear that you appreciated the comfort of our ski boots and the quality of our material. Your satisfaction is our priority, and our teams always strive to provide friendly and professional service. We hope to see you again soon at Ski Republic for more adventures on the slopes!
Best regards,
The Ski Republic team
We sincerely thank you for your flattering review! We are delighted to hear that you appreciated the comfort of our ski boots and the quality of our material. Your satisfaction is our priority, and our teams always strive to provide friendly and professional service. We hope to see you again soon at Ski Republic for more adventures on the slopes!
Best regards,
The Ski Republic team
M
Rating: 1 out of 5
Deplorable customer service, for skiing at Ski Republic on the snow front in Val d'Isere. I was welcomed with a lot of contempt. Despite the patience I showed, I was spoken to like a dog. I have been going there for years and well I will not return
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Response from Ski Republic
Hello Mélanie,
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
J
Rating: 5 out of 5
It was superb. Everything went well and thanks to the longer opening on Saturday we could pick up our equipment already in the evening to ski directly on Sunday morning. Thank you very much for that.
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D
Rating: 5 out of 5
Good service
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T
Rating: 5 out of 5
perfect
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N
Rating: 5 out of 5
Very good welcome.. the prices are very competitive compared to other brands ....
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B
Rating: 5 out of 5
Very good welcome and very good equipment.
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B
Rating: 5 out of 5
very satisfied with the reception material and the prices!
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M
Rating: 5 out of 5
Always perfect.
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E
Rating: 5 out of 5
The staff has always been very pleasant with us. Have a good holiday everyone with this end of the season!
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A
Rating: 5 out of 5
Great welcome. Easy reservation
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A
Rating: 2 out of 5
We arrived at 7pm to collect our ski gear and were told to come back the next day as ski rental closed at 7pm. We said the website said 7.30pm close, but they said that’s just the sales side of the shop, not rentals. It would be useful for the confirmation email or website to say this, as it would have meant we’d miss the skiing the next morning. Luckily he agreed to serve us in the end that day. More generally, my boots didn’t quite fit right and I found the staff to be rude and dismissive when I flagged this. One of the carrying handles on my boots was also broken, and my helmet was uncomfortable.
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Response from Ski Republic
Hello Alastair,
Thank you for taking the time to share your experience. We apologize for the confusion regarding rental hours and we will improve our communications to avoid this type of inconvenience in the future. We also take your feedback on the equipment and service to heart in order to ensure a better experience for our customers. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Ski Republic Team
Thank you for taking the time to share your experience. We apologize for the confusion regarding rental hours and we will improve our communications to avoid this type of inconvenience in the future. We also take your feedback on the equipment and service to heart in order to ensure a better experience for our customers. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Ski Republic Team
A
Rating: 2 out of 5
No reception. Limited equipment that I had photographed to avoid a problem upon return for security. If the seasonal workers do not like the activity, they should change jobs.
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Response from Ski Republic
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the reception and the equipment. Your feedback is valuable and we take it very seriously to improve our service. We hope to have the opportunity to offer you a better experience during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the reception and the equipment. Your feedback is valuable and we take it very seriously to improve our service. We hope to have the opportunity to offer you a better experience during your next visit.
Best regards,
The Ski Republic team
N
Rating: 5 out of 5
We really appreciated that they took the time to find the right shoes
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R
Rating: 5 out of 5
Fast, friendly and very efficient. Many thanks!
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J
Rating: 5 out of 5
What is there to say on this subject? Good material. Enough time for adaptation and advice. So no problems! Like every year. I always look forward to the kindness and helpfulness of the employees.
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M
Rating: 5 out of 5
Very well helped by the friendly staff. Furthermore, very good price/quality of the ski equipment.
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M
Rating: 5 out of 5
On vacation in Val d'Isere from 04/04 to 11/04/26, we rented our equipment from Ski republic Portillo. It was really top-notch, almost new even though we were at the end of the season. I recommend.
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C
Rating: 5 out of 5
Great service and staff was amazing. Thank you all
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M
Rating: 5 out of 5
Perfect!
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H
Rating: 5 out of 5
Good price, quality good and quick service
H
Rating: 5 out of 5
Friendly staff
K
Rating: 5 out of 5
Super experience for ski equipment rental! The atmosphere is really cool, you feel at ease as soon as you arrive, no pressure. The team is top-notch: always smiling, available, and especially very accommodating, whether it's for schedules, adjustments, or little unforeseen events. You can tell they really want everything to go well for their clients. This will already be my third season with them next year, and clearly, I have no desire to change. I recommend without hesitation! Kevin
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S
Rating: 5 out of 5
Great price, very good material and impeccable service in the store.
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D
Rating: 5 out of 5
Equipment in good condition and in accordance with the order Very friendly reception
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I
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Very good performance
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C
Rating: 5 out of 5
Easy and clear reservation
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R
Rating: 5 out of 5
Perfect
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