The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
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Response from Ski Republic
Hello,
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
M
Marc V.
Rating: 1 out of 5
following a purchase from 27/03/2026
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
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Response from Ski Republic
Hello,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
N
Nedelcu C.
Rating: 1 out of 5
following a purchase from 17/03/2026
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
G
gregory M.
Rating: 1 out of 5
following a purchase from 25/03/2026
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
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Response from Ski Republic
Hello,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
R
REZA T.
Rating: 2 out of 5
following a purchase from 05/03/2026
Skis were good. They looked a little bit old but had good wax and edges. Service was fast. The guy in the store was unprofessional and disrespectful. Almost hostile. Don't recommend the store if you're not native French speaker or non-white. (Of you're really interested to know: Our home resort is Whistler and we're expert skiers. But the skiing is fundamentally different in Europe vs North America. We're powder skiers and have wide skis here. I also make small adjustments in our bindings depending on the situation. I tried to discuss These options with your guy (Christian). He was not having any of it and essentially refused to engage any conversation or discuss any other options. I don't think anyone actually reads this but I'm writing it anyway because you asked!)
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
J
Jérémy A.
Rating: 1 out of 5
following a purchase from 11/03/2026
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Agathe G.
Rating: 2 out of 5
following a purchase from 11/03/2026
The reception of the staff leaves much to be desired
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Response from Ski Republic
Hello Agathe,
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
P
philippe M.
Rating: 1 out of 5
following a purchase from 27/03/2026
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
G
Garry M.
Rating: 4 out of 5
following a purchase from 18/02/2026
Quick and friendly service.
Response from Ski Republic
Dear Garry, thank you for your positive feedback on Ski Republic! We are delighted to hear that you appreciated our quick and friendly service. We look forward to welcoming you again for your next skiing adventure!
S
Simion M.
Rating: 2 out of 5
following a purchase from 27/02/2026
Perfect.
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Response from Ski Republic
Hello,
Thank you for your feedback.
In light of your comment, we feel that your rating does not fully reflect your experience. If that is the case, please feel free to modify it so that it better corresponds to your feelings.
We remain at your disposal if you wish to provide us with more details.
Looking forward to exchanging with you,
F
Frédéric G.
Rating: 1 out of 5
following a purchase from 19/03/2026
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
L
laurent G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Very good welcome from the team in the store.
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Rob C.
Rating: 3 out of 5
following a purchase from 11/03/2026
Service was quick and simple and the equipment was ok - however I booked prestige equipment and was handed what they had in the shelf, being told 'what do you expect, it's Friday'. I also had issues with the bindings releasing a number of times when going over compressions, not as a result of the DIN settings. Due to an online booking discount I probably got what I paid for, but not what I expected based on the booking.
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Romain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
Unfriendly, disrespectful seller
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Response from Ski Republic
Hello Romain,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our team did not meet your expectations. At Ski Republic, customer satisfaction is our priority. Rest assured that we take your feedback very seriously and will do everything possible to improve our service. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The Ski Republic team
A
Arnaud S.
Rating: 4 out of 5
following a purchase from 19/03/2026
Good skis but a bit light adjustments
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Rafael D.
Rating: 1 out of 5
following a purchase from 22/03/2026
A processing fee of €1.50 when everything is done in self-service on the site is scandalous, bordering on illegal
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Response from Ski Republic
Hello Rafael,
Thank you for taking the time to share your opinion. We understand your frustration regarding the processing fees. These are in place to cover processing costs, even in self-service mode. Your feedback is valuable and we will carefully review it to improve our service.
Best regards,
The Ski Republic team
D
didier A.
Rating: 1 out of 5
following a purchase from 05/03/2026
one of my skis was not adjusted to my boot I had to walk back from Belle Plage to Belle Côte to make the adjustment
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Response from Ski Republic
Hello Didier,
Thank you for your feedback. We are sorry to learn that the adjustment of your skis was not optimal. Your comfort and safety are our priority, and we will ensure to improve our services. Do not hesitate to contact us directly for any future assistance.
Best regards,
The Ski Republic team
L
Loris B.
Rating: 1 out of 5
following a purchase from 11/03/2026
Low quality equipment, and unfriendly and unprofessional staff
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Response from Ski Republic
Hello Loris,
Thank you for taking the time to share your experience. We are sorry to learn that our equipment and service did not meet your expectations. Your feedback is valuable, and we will ensure to improve the quality of our products as well as the welcome from our teams. We hope to have the opportunity to prove our commitment to customer satisfaction during your next visit.
Best regards,
The Ski Republic team
G
Guy B.
Rating: 2 out of 5
following a purchase from 01/03/2026
- Staff were somewhat rude - Insoles of the boots were not attached and moved around during wear - Paid for top level skis but the edges weren't very sharp and overall were quite worn.
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Response from Ski Republic
Hello Guy,
Thank you for taking the time to share your experience. We are sorry to learn that some aspects of your visit did not meet your expectations. We take your comments very seriously and will pass them on to our team for continuous improvement. Your satisfaction is our priority and we hope to welcome you again for a more pleasant experience.
Best regards,
The Ski Republic team
F
FREDERIC G.
Rating: 4 out of 5
following a purchase from 20/03/2026
Top
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VIVIEN C.
Rating: 2 out of 5
following a purchase from 13/03/2026
I ordered mid-range equipment benefiting from good discounts. In the store, we had items that were already several seasons old. I think I would have had the same if I had taken the budget pack because I don't think it would have been worse. I came back twice to find a pair of shoes suitable for my feet. It's certain that this store does not benefit from the latest technologies in terms of service. It cost me 2 days of enjoyable skiing. For the price and the welcome, I still give it a second star.
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Response from Ski Republic
Hello Vivien,
Thank you for taking the time to share your experience at Ski Republic. We are sorry to learn that your visit did not meet your expectations and we understand the importance of suitable equipment to fully enjoy your ski trip.
Please know that your feedback helps us continuously improve our services and products. We are committed to providing you with the best possible quality and assisting you in your choice. Do not hesitate to contact us so that we can find a solution together for your equipment.
We hope to welcome you again and provide you with an experience that meets your expectations.
Best regards,
The Ski Republic team
A
ALAIN S.
Rating: 1 out of 5
following a purchase from 09/03/2026
Hello, very hard shoes to put on and old, non-slip skis
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Response from Ski Republic
Hello Alain,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your equipment. We strive to provide quality material and take our customers' feedback into account to improve our services. Please do not hesitate to contact us directly so that we can find a solution tailored to your experience.
Best regards,
The Ski Republic team
J
Joel U.
Rating: 4 out of 5
following a purchase from 15/03/2026
Good services and friendly team but the website is not clear about the location of the different shops in Val d'Isère
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Pascal D.
Rating: 1 out of 5
following a purchase from 19/03/2026
Very poor welcome from an old bitter gentleman, certainly the manager of the sports store in Samoëns. Not at all commercial, to be avoided!
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Response from Ski Republic
Hello Pascal,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your welcome did not meet our standards. Your feedback is valuable and we take it very seriously to improve our services. We hope to give you the opportunity to have a much more positive experience during your next visit.
Best regards,
The Ski Republic team
O
Omar D.
Rating: 2 out of 5
following a purchase from 17/03/2026
The date changed regularly while I had selected several times when I wanted to pay, I selected the same thing several times before the order, without being able to erase it
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Response from Ski Republic
Hello,
Thank you for taking the time to share your feedback.
We are sorry for the problem encountered during your reservation. According to our exchanges with you, we understand that the situation may have been resolved and that our customer service was able to satisfy you, which we are delighted about.
If your overall experience has evolved following this handling, please feel free to update your review so that it reflects the resolution of your request. This means a lot to our teams.
We look forward to assisting you during your next stay in the mountains.
The Ski Republic team
P
Philippe F.
Rating: 1 out of 5
following a purchase from 10/03/2026
Very unpleasant welcome. Mediocre skis. Lack of transparency and clarity in pricing (ski locker offered without the price being announced or displayed - for information, it's 12 euros per day, which is as much as renting a pair of skis with boots...).
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Response from Ski Republic
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your feelings regarding the welcome and the transparency of the prices are important to us and we will ensure to improve these aspects. Please know that we take your comments into account to provide quality service to our customers.
We hope to have the opportunity to welcome you again and offer you a more satisfying experience.
Best regards,
The Ski Republic team.
B
Benjamin D.
Rating: 4 out of 5
following a purchase from 12/03/2026
Top renter and good advice
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SOPHIE P.
Rating: 3 out of 5
following a purchase from 06/03/2026
The online service is certainly economically interesting, however, the service offers little flexibility and the options ultimately increase the price. Moreover, since the store is located away from the center, if you need to change the equipment, you lose time. To summarize, if you need equipment at attractive prices, it's not bad, but if you need more, you will ultimately lose out.
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Response from Ski Republic
Dear Sophie,
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
R
REGIS V.
Rating: 2 out of 5
following a purchase from 27/02/2026
I reserved a prestige pack at expert level for a week in La Plagne. The equipment is nothing prestigious, particularly the shoes, which are low-end. The friendliness of the staff is remarkable but does not compensate at all for the usurped qualification of the equipment.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
Regarding the equipment, we would like to clarify that the equipment provided was indeed in the prestige range, with skis recognized for their performance and quality.
We understand, however, that the perception may vary, especially regarding the shoes, and we are sorry that this did not meet your expectations. Our teams remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a better experience during your next stay.
Best regards,
The Ski Republic team
A
ARNAUD HENRI MARIE CHRISTIAN D.
Rating: 2 out of 5
following a purchase from 07/03/2026
Invoice paid unavailable on the Ski Republic website after payment of the service. Website not great.
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Response from Ski Republic
Hello Arnaud,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
A
ALAIN D.
Rating: 1 out of 5
following a purchase from 05/03/2026
Worn skis like this are really disappointing to offer for rent. Salomon skis. Given the rental price, I am very disappointed. I haven't seen a single pair of skis in such a state during my stay.
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Response from Ski Republic
Hello Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that your skis did not meet your expectations. Your feedback is valuable and helps us improve our service. We hope to welcome you again for an experience that meets your expectations.
Best regards,
The Ski Republic team
G
Georges A.
Rating: 4 out of 5
following a purchase from 11/03/2026
adapted snowboard but too bad it didn't slide properly
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Joel D.
Rating: 2 out of 5
following a purchase from 26/02/2026
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
F
fabien W.
Rating: 4 out of 5
following a purchase from 13/03/2026
Reservation rather clear
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CHABOUD V.
Rating: 2 out of 5
following a purchase from 07/03/2026
Disappointing welcome in store. Equipment initially provided does not match the reserved ski range. The only positive point: the rental price, but I will rent elsewhere next time.
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Response from Ski Republic
Hello,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
J
Justine N.
Rating: 1 out of 5
following a purchase from 08/03/2026
In terms of location. Ski Republic is located at the foot of the residence where we stayed, at the foot of the ski lifts so it’s perfect. Except that the ski rental is deplorable, skis that keep coming off and getting out of adjustment in the middle of the descent! Risk of injury +++ After returning to the ski rental shop to explain our problem, the staff only found to say that it was the weather... It should be noted that we were 4 people renting skis from them, 3 of whom had issues with their skis.
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Response from Ski Republic
Hello Justine,
Thank you for taking the time to share your feedback. We are pleased to learn that our location was an asset for your stay. However, we are sincerely sorry to learn that you encountered problems with your equipment. Your feedback is valuable and allows us to improve our service. We encourage you to contact us directly so that we can discuss the details and find a satisfactory solution.
Best regards,
The Ski Republic team
E
Eric D.
Rating: 4 out of 5
following a purchase from 07/03/2026
Everything went well except that I didn't have the information that there needed to be a delay of 18 hours between the order and the reception at the agency...
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Pierre B.
Rating: 2 out of 5
following a purchase from 26/02/2026
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Arnault K.
Rating: 2 out of 5
following a purchase from 26/01/2026
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
C
CHRISTOPHE T.
Rating: 4 out of 5
following a purchase from 28/02/2026
Good welcome and service
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