The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
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Marine G.
Rating: 3 out of 5
following a purchase from 07/03/2026
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
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Emili B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good
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thibaud H.
Rating: 2 out of 5
following a purchase from 03/03/2026
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
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FRANCOISE M.
Rating: 4 out of 5
following a purchase from 07/03/2026
Very nice and efficient
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Bogdan B.
Rating: 3 out of 5
following a purchase from 30/12/2025
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
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Response from Ski Republic
Hello Bogdan,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
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Kevin N.
Rating: 1 out of 5
following a purchase from 01/03/2026
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
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Amélie D.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
D
Dariusz S.
Rating: 4 out of 5
following a purchase from 17/02/2026
So far so good. Online Booking excellent, let’s hope the service in the shop and the equipment are of the same calibre.
Response from Ski Republic
Dear Dariusz,
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
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BENJAMIN C.
Rating: 3 out of 5
following a purchase from 27/10/2025
Aging equipment, store still with the same hole in the ceiling for 2 years... Fortunately pleasant staff
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LAURENT P.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
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Vincent D.
Rating: 4 out of 5
following a purchase from 23/02/2026
Excellent quality / price ratio!
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severine D.
Rating: 1 out of 5
following a purchase from 23/02/2026
After 3 changes of shoes, we had to rent from another rental company that provided us with better-suited equipment and better listening.
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Response from Ski Republic
Hello Séverine,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your opinion is valuable, and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Ski Republic team
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GREGORY G.
Rating: 4 out of 5
following a purchase from 13/10/2025
Satisfied with the equipment and the welcome, however the rental price of the helmet at 42 euros is very high
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Ganesan B.
Rating: 1 out of 5
following a purchase from 05/03/2026
I recently booked from the 9th -14th March and the invoice and confirmation has come as 7-12th- I have emailed the team and had no reply yet
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Response from Ski Republic
Hello,
I'm sorry, I don't see your first email in our inbox. I wasn't able to change the dates in time. And once the booking has started, I can no longer modify it. I can give you a credit note for the unused days of the 7th and 8th, however, you'll need to go directly to the store to book the additional day of March 14th !
Thanks you
Best Regards !
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Anne L.
Rating: 4 out of 5
following a purchase from 04/03/2026
Site clarity and attractive prices
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agnes C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Very good
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Celia P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Very clear and intuitive order, but at the time of payment, the "4 packs" discount disappears and we end up paying a higher price than previously indicated, which is a bit surprising.
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Camilla M.
Rating: 1 out of 5
following a purchase from 02/03/2026
They had no skis in stock and have not issued me a refund yet - I’d give 0 if I could
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Response from Ski Republic
Hello Camilla,
We are sorry to hear that you encountered this problem. Your satisfaction is essential to us. Could you please contact us directly at [email protected] so that we can resolve your situation quickly? Thank you for your understanding.
Best regards,
The Ski Republic team
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Pascal M.
Rating: 4 out of 5
following a purchase from 12/02/2026
+ Competitive price + Equipment OK - Store hard to find (we were looking for a large Ski Republic store)
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Response from Ski Republic
Hello Pascal,
We sincerely thank you for your positive review and constructive remarks. We are delighted that you found our prices competitive and that the equipment met your expectations. We understand that the location of our store can be confusing, and we are working to improve the signage to facilitate access for our customers. We look forward to welcoming you again at Ski Republic!
Best regards,
The Ski Republic team
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Annabelle M.
Rating: 4 out of 5
following a purchase from 23/11/2025
Very good. Friendly and accommodating staff. Easy access to pick up and drop off skis. I recommend.
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Angélique L.
Rating: 3 out of 5
following a purchase from 21/02/2026
Hello I am just saddened by the fact that I returned my son's skis and mine as well as the shoes on February 27 because there was an unforeseen event, my son's dad came to pick them up on Saturday morning so I had to return the skis the day before. I thought I could get a refund but apparently not for the rest everything was fine thank you best regards
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Stéphane C.
Rating: 4 out of 5
following a purchase from 14/02/2026
Always excellent welcome. Nothing to complain about the equipment, top notch.
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Thierry C.
Rating: 3 out of 5
following a purchase from 27/01/2026
Correct price but. Average or defective material (3 returns to the store)
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Didier R.
Rating: 3 out of 5
following a purchase from 16/02/2026
The skis were perfect, no issues on that side. However, the reservation made by Ski Republic was nowhere to be found, whether with the number or my name. Total lack of communication. This did not make things easier on site.
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Christian J.
Rating: 4 out of 5
following a purchase from 11/02/2026
Satisfactory experience.
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FANNY D.
Rating: 1 out of 5
following a purchase from 10/01/2026
I have been renting from Ski Republic for years and this year: unpleasant team, equipment that should have been changed... a lot of waiting...
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Response from Ski Republic
Hello Fanny,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.
See you soon on the slopes,
The Ski Republic team
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EMILIE L.
Rating: 3 out of 5
following a purchase from 17/02/2026
Very good welcome, we are satisfied with the equipment but more than 2 hours of waiting even though the equipment was reserved online
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Davina D.
Rating: 3 out of 5
following a purchase from 14/02/2026
Meh for professionalism
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Valérie B.
Rating: 4 out of 5
following a purchase from 10/02/2026
GREAT SERVICE ON SITE BUT BE CAREFUL OF THE PRICES THAT INCREASE AND CHANGE ALL THE TIME; it feels like we're being scammed! Otherwise good equipment and good service
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Sandy M.
Rating: 3 out of 5
following a purchase from 08/01/2026
The ski gear was quite worn out. I found the boots quite uncomfortable. Service was fine but during school breaks anyway it gets frantic so staff was rushed to help all customers. Location of the store was perfect in the Le Hameau main lobby.
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ARNAUD P.
Rating: 3 out of 5
following a purchase from 15/09/2025
Equipment in very average condition. Binding poorly adjusted at the start and fell in the process.
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Response from Ski Republic
Hello,
We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.
Thank you in advance for your understanding.
Best regards,
The Ski Republic team
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Victoria G.
Rating: 4 out of 5
following a purchase from 24/11/2025
The equipment was good, the ski boots were comfortable, the staff were very friendly and obliging. The reason for 4 not 5 stars is because you have to queue for an hour to collect the equipment if collecting in a Saturday evening. It was the same last year too, but the price of the rental is very good and so we will continue to use this company each year and be prepared for the long queue on the first day. the staff do their best to keep the process as fast as possible clearly working hard, so I’m not sure what they can do to change this situation.
Response from Ski Republic
Dear Victoria,
Thank you for taking the time to share your feedback and for your kind words about our equipment, ski boots, and staff. We are delighted to hear that you appreciate our prices and continue to choose Ski Republic year after year.
We understand that the wait time on Saturday evenings can be frustrating, and we are continuously looking for ways to improve the process. Your feedback is invaluable in helping us enhance our services.
We look forward to welcoming you again for another great skiing experience!
Best regards,
The Ski Republic Team
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Nino B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Very damaged equipment, torn shoes, low-end ski and snowboard while we took the most expensive package
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Response from Ski Republic
Hello Nino,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
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Vanessa C.
Rating: 4 out of 5
following a purchase from 15/01/2026
Nickel equipment, however 1h20 waiting to pick up the equipment. Moreover, I took an additional rental and no discount even though I would have had it online...
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Colm D.
Rating: 4 out of 5
following a purchase from 23/11/2025
Everything good apart from the Queue for boots and skis the first morning, it was way too slow, we were there for 1.5 hours
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Benoit D.
Rating: 1 out of 5
following a purchase from 13/02/2026
Easy order but no customer service, do not take the Carre+ insurance, Carbon tells you in-store that they do not manage it and therefore you have to pay everything to open a file in case of breakage, very mediocre material and I could go on with the follow-up of the boots ...
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Response from Ski Republic
Hello Benoit,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Ski Republic team
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Harry V.
Rating: 2 out of 5
following a purchase from 23/08/2025
Very old and damaged equipment
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Response from Ski Republic
Hello Harry,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
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Laurent M.
Rating: 3 out of 5
following a purchase from 01/02/2026
Big organizational problems
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Stephane V.
Rating: 4 out of 5
following a purchase from 04/01/2026
Interesting price but quality of the material in relation.
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