Customer reviews of Ski Republic

Hello,

We are sorry to read your feelings.

Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.

We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.

Hello,

We are sorry for the experience you describe and understand your frustration with this situation.

In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.

We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.

Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.

Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.

Best regards,

Hello,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.

We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.

Best regards,

Hello,

We are sorry for the situation encountered and understand your dissatisfaction.

Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.

We remain at your disposal if needed.

Best regards,

Hello,

Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.

We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.

We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.

That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.

Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.

Best regards,

Hello Jérémy,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.

We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.

Best regards,
The Ski Republic team

Hello Agathe,

Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.

Best regards,
The Ski Republic team

Hello,

We are sorry for the welcome you describe and understand your frustration with this situation.

Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!

Do not hesitate to get back to us if needed, we remain at your disposal.

Hello,

Thank you for your feedback.

In light of your comment, we feel that your rating does not fully reflect your experience. If that is the case, please feel free to modify it so that it better corresponds to your feelings.

We remain at your disposal if you wish to provide us with more details.

Looking forward to exchanging with you,

Hello,

Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.

Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.

Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.

Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.

Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.

We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.

Best regards,