The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Hello, very hard shoes to put on and old, non-slip skis
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Response from Ski Republic
Hello Alain,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your equipment. We strive to provide quality material and take our customers' feedback into account to improve our services. Please do not hesitate to contact us directly so that we can find a solution tailored to your experience.
Best regards,
The Ski Republic team
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Pascal D.
Rating: 1 out of 5
following a purchase from 19/03/2026
Very poor welcome from an old bitter gentleman, certainly the manager of the sports store in Samoëns. Not at all commercial, to be avoided!
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Response from Ski Republic
Hello Pascal,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your welcome did not meet our standards. Your feedback is valuable and we take it very seriously to improve our services. We hope to give you the opportunity to have a much more positive experience during your next visit.
Best regards,
The Ski Republic team
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Omar D.
Rating: 2 out of 5
following a purchase from 17/03/2026
The date changed regularly while I had selected several times when I wanted to pay, I selected the same thing several times before the order, without being able to erase it
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Response from Ski Republic
Hello,
Thank you for taking the time to share your feedback.
We are sorry for the problem encountered during your reservation. According to our exchanges with you, we understand that the situation may have been resolved and that our customer service was able to satisfy you, which we are delighted about.
If your overall experience has evolved following this handling, please feel free to update your review so that it reflects the resolution of your request. This means a lot to our teams.
We look forward to assisting you during your next stay in the mountains.
The Ski Republic team
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Philippe F.
Rating: 1 out of 5
following a purchase from 10/03/2026
Very unpleasant welcome. Mediocre skis. Lack of transparency and clarity in pricing (ski locker offered without the price being announced or displayed - for information, it's 12 euros per day, which is as much as renting a pair of skis with boots...).
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Response from Ski Republic
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your feelings regarding the welcome and the transparency of the prices are important to us and we will ensure to improve these aspects. Please know that we take your comments into account to provide quality service to our customers.
We hope to have the opportunity to welcome you again and offer you a more satisfying experience.
Best regards,
The Ski Republic team.
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SOPHIE P.
Rating: 3 out of 5
following a purchase from 06/03/2026
The online service is certainly economically interesting, however, the service offers little flexibility and the options ultimately increase the price. Moreover, since the store is located away from the center, if you need to change the equipment, you lose time. To summarize, if you need equipment at attractive prices, it's not bad, but if you need more, you will ultimately lose out.
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Response from Ski Republic
Dear Sophie,
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
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REGIS V.
Rating: 2 out of 5
following a purchase from 27/02/2026
I reserved a prestige pack at expert level for a week in La Plagne. The equipment is nothing prestigious, particularly the shoes, which are low-end. The friendliness of the staff is remarkable but does not compensate at all for the usurped qualification of the equipment.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
Regarding the equipment, we would like to clarify that the equipment provided was indeed in the prestige range, with skis recognized for their performance and quality.
We understand, however, that the perception may vary, especially regarding the shoes, and we are sorry that this did not meet your expectations. Our teams remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a better experience during your next stay.
Best regards,
The Ski Republic team
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ARNAUD HENRI MARIE CHRISTIAN D.
Rating: 2 out of 5
following a purchase from 07/03/2026
Invoice paid unavailable on the Ski Republic website after payment of the service. Website not great.
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Response from Ski Republic
Hello Arnaud,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
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ALAIN D.
Rating: 1 out of 5
following a purchase from 05/03/2026
Worn skis like this are really disappointing to offer for rent. Salomon skis. Given the rental price, I am very disappointed. I haven't seen a single pair of skis in such a state during my stay.
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Response from Ski Republic
Hello Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that your skis did not meet your expectations. Your feedback is valuable and helps us improve our service. We hope to welcome you again for an experience that meets your expectations.
Best regards,
The Ski Republic team
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Joel D.
Rating: 2 out of 5
following a purchase from 26/02/2026
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
C
CHABOUD V.
Rating: 2 out of 5
following a purchase from 07/03/2026
Disappointing welcome in store. Equipment initially provided does not match the reserved ski range. The only positive point: the rental price, but I will rent elsewhere next time.
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Response from Ski Republic
Hello,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
J
Justine N.
Rating: 1 out of 5
following a purchase from 08/03/2026
In terms of location. Ski Republic is located at the foot of the residence where we stayed, at the foot of the ski lifts so it’s perfect. Except that the ski rental is deplorable, skis that keep coming off and getting out of adjustment in the middle of the descent! Risk of injury +++ After returning to the ski rental shop to explain our problem, the staff only found to say that it was the weather... It should be noted that we were 4 people renting skis from them, 3 of whom had issues with their skis.
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Response from Ski Republic
Hello Justine,
Thank you for taking the time to share your feedback. We are pleased to learn that our location was an asset for your stay. However, we are sincerely sorry to learn that you encountered problems with your equipment. Your feedback is valuable and allows us to improve our service. We encourage you to contact us directly so that we can discuss the details and find a satisfactory solution.
Best regards,
The Ski Republic team
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Pierre B.
Rating: 2 out of 5
following a purchase from 26/02/2026
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
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Arnault K.
Rating: 2 out of 5
following a purchase from 26/01/2026
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
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Thibaut B.
Rating: 2 out of 5
following a purchase from 03/03/2026
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
M
Marine G.
Rating: 3 out of 5
following a purchase from 07/03/2026
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
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thibaud H.
Rating: 2 out of 5
following a purchase from 03/03/2026
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
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Bogdan B.
Rating: 3 out of 5
following a purchase from 30/12/2025
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
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Response from Ski Republic
Hello Bogdan,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
K
Kevin N.
Rating: 1 out of 5
following a purchase from 01/03/2026
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
A
Amélie D.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
B
BENJAMIN C.
Rating: 3 out of 5
following a purchase from 27/10/2025
Aging equipment, store still with the same hole in the ceiling for 2 years... Fortunately pleasant staff
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LAURENT P.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
S
severine D.
Rating: 1 out of 5
following a purchase from 23/02/2026
After 3 changes of shoes, we had to rent from another rental company that provided us with better-suited equipment and better listening.
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Response from Ski Republic
Hello Séverine,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your opinion is valuable, and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Ski Republic team
G
Ganesan B.
Rating: 1 out of 5
following a purchase from 05/03/2026
I recently booked from the 9th -14th March and the invoice and confirmation has come as 7-12th- I have emailed the team and had no reply yet
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Response from Ski Republic
Hello,
I'm sorry, I don't see your first email in our inbox. I wasn't able to change the dates in time. And once the booking has started, I can no longer modify it. I can give you a credit note for the unused days of the 7th and 8th, however, you'll need to go directly to the store to book the additional day of March 14th !
Thanks you
Best Regards !
C
Camilla M.
Rating: 1 out of 5
following a purchase from 02/03/2026
They had no skis in stock and have not issued me a refund yet - I’d give 0 if I could
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Response from Ski Republic
Hello Camilla,
We are sorry to hear that you encountered this problem. Your satisfaction is essential to us. Could you please contact us directly at [email protected] so that we can resolve your situation quickly? Thank you for your understanding.
Best regards,
The Ski Republic team
A
Angélique L.
Rating: 3 out of 5
following a purchase from 21/02/2026
Hello I am just saddened by the fact that I returned my son's skis and mine as well as the shoes on February 27 because there was an unforeseen event, my son's dad came to pick them up on Saturday morning so I had to return the skis the day before. I thought I could get a refund but apparently not for the rest everything was fine thank you best regards
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Thierry C.
Rating: 3 out of 5
following a purchase from 27/01/2026
Correct price but. Average or defective material (3 returns to the store)
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Didier R.
Rating: 3 out of 5
following a purchase from 16/02/2026
The skis were perfect, no issues on that side. However, the reservation made by Ski Republic was nowhere to be found, whether with the number or my name. Total lack of communication. This did not make things easier on site.
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FANNY D.
Rating: 1 out of 5
following a purchase from 10/01/2026
I have been renting from Ski Republic for years and this year: unpleasant team, equipment that should have been changed... a lot of waiting...
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Response from Ski Republic
Hello Fanny,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.
See you soon on the slopes,
The Ski Republic team
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EMILIE L.
Rating: 3 out of 5
following a purchase from 17/02/2026
Very good welcome, we are satisfied with the equipment but more than 2 hours of waiting even though the equipment was reserved online
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Davina D.
Rating: 3 out of 5
following a purchase from 14/02/2026
Meh for professionalism
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Sandy M.
Rating: 3 out of 5
following a purchase from 08/01/2026
The ski gear was quite worn out. I found the boots quite uncomfortable. Service was fine but during school breaks anyway it gets frantic so staff was rushed to help all customers. Location of the store was perfect in the Le Hameau main lobby.
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ARNAUD P.
Rating: 3 out of 5
following a purchase from 15/09/2025
Equipment in very average condition. Binding poorly adjusted at the start and fell in the process.
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Response from Ski Republic
Hello,
We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.
Thank you in advance for your understanding.
Best regards,
The Ski Republic team
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Nino B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Very damaged equipment, torn shoes, low-end ski and snowboard while we took the most expensive package
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Response from Ski Republic
Hello Nino,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
B
Benoit D.
Rating: 1 out of 5
following a purchase from 13/02/2026
Easy order but no customer service, do not take the Carre+ insurance, Carbon tells you in-store that they do not manage it and therefore you have to pay everything to open a file in case of breakage, very mediocre material and I could go on with the follow-up of the boots ...
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Response from Ski Republic
Hello Benoit,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Ski Republic team
H
Harry V.
Rating: 2 out of 5
following a purchase from 23/08/2025
Very old and damaged equipment
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Response from Ski Republic
Hello Harry,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
L
Laurent M.
Rating: 3 out of 5
following a purchase from 01/02/2026
Big organizational problems
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Edward G.
Rating: 2 out of 5
following a purchase from 03/02/2026
This review is about my online purchasing experience only. I should say I have always found Ski Republic rental staff to be fantastic, which is why I am using them again. The website does not appear to be compatible with Apple Safari browser. I tried on two different devices over several days, each time, the payment would not go through. Eventually, I tried Google Chrome and it worked. Apart from the inconvenience, the problem was that my original discount code had expired and a new one was worth 5% less discount, so I ended up paying 5% more than I should have.
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Michael S.
Rating: 3 out of 5
following a purchase from 11/12/2025
Apart from the 2 1/2 hour waiting to receive the equipment (there were 12 people ahead of us but still that amount of time is ridiculous), everything was good.
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PAUL D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Navigation and ordering are simple on your site. But I am disappointed, when wanting to add 3 people to my order I do not benefit from the same rates. I find that a shame.
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Response from Ski Republic
Hello Paul,
Thank you for taking the time to share your feedback. We are glad that you found our site easy to navigate. Regarding the rates, [email protected] can you contact us to explain the problem in more detail? Thank you!
Best regards,
The Ski Republic team
R
Romain M.
Rating: 2 out of 5
following a purchase from 18/01/2026
Complicated site
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Response from Ski Republic
Hello Romain,
Thank you for your feedback. We are sorry to hear that you found our site complicated. Indeed, we have changed it recently, and it takes a little time for it to be operational. Your experience is paramount to us, and we are constantly working to improve our platform. Please do not hesitate to contact us directly if you need assistance or advice to make the most of our services.
Best regards,
The Ski Republic team
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