The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reservation made online for ski equipment. Unfortunately, in-store, they had no stock left. I found myself without equipment and with a pass. I am waiting for the result of the online refund request. Do not book online with Ski Republic. We were dozens to leave the store empty-handed.
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Response from Ski Republic
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.
Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?
Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.
Best regards,
The Ski Republic team
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Jérome A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Ski Republic does not provide a payment certificate following the online reservation. Unfortunately, my son broke a ski during his week and it is therefore impossible for me to use my Visa Premier guarantee without this certificate. All merchant sites offer it except Ski Republic. I would never recommend renting from them to someone close to me.
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Response from Ski Republic
Hello Jérôme,
Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.
Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Ski Republic team
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Martin W.
Rating: 1 out of 5
following a purchase from 19/11/2025
I took almost two hours to place an order, the site is not working and very slow. I had to reset my password several times, it did not recognize my password. The order bugged when I was entering my phone number, I could not fill out the form, in short, very bad experience. Fortunately, your team is good in-store.
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Response from Ski Republic
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.
The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.
However, we are pleased to hear that our in-store team was able to satisfy you.
Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.
Once again, our apologies for this inconvenience and thank you for your trust.
Have a nice day.
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Guillaume G.
Rating: 2 out of 5
following a purchase from 02/10/2025
The site bugs a lot at the cart level
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Response from Ski Republic
Hello Guillaume,
Thank you for your feedback. We are sorry to hear that you have encountered issues with our site. Your experience is essential to us, and we are actively working to improve the smoothness of our platform. Please do not hesitate to contact us directly if you need assistance.
Best regards,
The Ski Republic team
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Chris M.
Rating: 3 out of 5
following a purchase from 10/03/2025
Ski boot lock kept coming lose causing ski to come off - Had to return skis and have them replaced, Resulting in a very disappointing ski experience for the first two days.
Response from Ski Republic
Dear Chris,
Thank you for taking the time to share your feedback regarding your recent experience with Ski Republic. We sincerely apologize for the issues you encountered with the ski boot lock, which understandably affected your enjoyment on the slopes. Your comments are valuable to us, and we will ensure that our team addresses this matter to prevent similar occurrences in the future. We hope to welcome you back for a smoother and more enjoyable skiing experience next time.
Best regards,
The Ski Republic Team
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Rhys W.
Rating: 1 out of 5
following a purchase from 02/03/2025
Paid for sensation boards, got provided basic boards.
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Ziv Z.
Rating: 1 out of 5
following a purchase from 23/02/2025
Ski equipment is super low level - not appropriate to the lower price as it should be lower wither current skis condition. Not recommended
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Jean Benoît F.
Rating: 3 out of 5
following a purchase from 20/02/2025
I had to try 5 times before the payment went through.... It was the step back to the merchant site that caused the problem.
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Response from Ski Republic
Dear Jean Benoît, thank you for your feedback regarding your experience on our Ski Republic website. We are sorry to hear that you encountered difficulties with the payment process and we will investigate this matter in order to improve our services. Please do not hesitate to contact us should you require any further assistance. We remain at your disposal.
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Lucie D.
Rating: 1 out of 5
following a purchase from 04/02/2025
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
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Response from Ski Republic
Hello Lucie,
Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.
We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.
Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.
Yours sincerely
The Ski Republic team
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fred B.
Rating: 1 out of 5
following a purchase from 06/02/2025
I had to redo my basket 6 times before it validated.
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Response from Ski Republic
Hello Fred,
Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.
Best regards,
The Ski Republic team
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 18/11/2024
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
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Response from Ski Republic
Hello Olivier,
Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.
Yours faithfully
The Ski Republic team
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corinne R.
Rating: 3 out of 5
following a purchase from 07/11/2024
we had made an order that we had already modified and that had added a cost to us that ok. then i made another modification of person and material and the cost is very superior to the others i want well that there is an over cost not so much knowing that we had already regulated all the others i thought to make just the difference because it was just necessary to add a pair of shoes, but as we arrive Sunday if i want to ski no choice, really very above.
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Response from Ski Republic
Hello Corinne,
We thank you for your feedback and understand your frustration regarding the additional costs associated with your modifications. We are sorry that your experience did not live up to your expectations. Your feedback is invaluable and helps us to improve our service. Please do not hesitate to contact us directly to discuss your situation and find the best possible solution.
Best regards,
The Ski Republic team
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Mounir H.
Rating: 1 out of 5
following a purchase from 20/01/2025
Ras
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Bénédicte R.
Rating: 1 out of 5
following a purchase from 13/01/2025
Internet payment problem! I had to pay twice for reservations. There was a bug and it was hard to find my way around the store.
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Daniel
Rating: 3 out of 5
following a purchase from 10/03/2024
Good reception fast service
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Mathieu
Rating: 2 out of 5
following a purchase from 08/03/2024
A lot of problems with my skis but I made up for it on the last 2 days with super skis. A friendly team but not very professional.
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Colbrrt
Rating: 3 out of 5
following a purchase from 08/03/2024
I got a beginner's snowboard way too small for my size, fortunately two days later it was fixed with a 17cm bigger snowboard!
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Oriane M.
Rating: 3 out of 5
following a purchase from 08/03/2024
Equipment not suitable for everyone, but changed quickly.
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Na2208
Rating: 2 out of 5
following a purchase from 18/02/2024
The team is welcoming, but the store is far too small to accommodate so many people. As a result, we had to wait 3h30 to pick up our ski equipment, losing 1/2 day's ski pass.
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Ugo
Rating: 2 out of 5
following a purchase from 15/02/2024
Long waiting time and average quality skis. But the salesman is very friendly!
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Raoul
Rating: 2 out of 5
following a purchase from 07/02/2024
Thank you very much for this experience
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Stouph
Rating: 3 out of 5
following a purchase from 04/02/2024
Good welcome and skis prepared in advance, but equipment not adapted to conditions: edges not sharp enough.
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Tex M.
Rating: 3 out of 5
following a purchase from 02/02/2024
Very good customer service. The only problem was the quality of the snowboard boots.
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Oce
Rating: 3 out of 5
following a purchase from 02/02/2024
The store is very nice, the staff very friendly. But the equipment was very damaged, and we had trouble finding poles worthy of the name ...
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Thybdab
Rating: 3 out of 5
following a purchase from 02/02/2024
Good skis but poor boots
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Diego
Rating: 3 out of 5
following a purchase from 02/02/2024
Not enough gear but quality is ok
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Julien
Rating: 3 out of 5
following a purchase from 29/01/2024
The store is nice, but the equipment is really limited!
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hokuzai
Rating: 3 out of 5
following a purchase from 29/01/2024
Friendly team, inexpensive rental. I took prestige unfortunately little choice for this type of equipment
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Garix3
Rating: 3 out of 5
following a purchase from 28/01/2024
Well received, correct equipment, friendly and attentive staff.
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RoAn
Rating: 2 out of 5
following a purchase from 28/01/2024
Internet booking not taken into account Global bazaar
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Alban
Rating: 3 out of 5
following a purchase from 13/01/2024
Very good store professional , first time on snow and great new bikes . THANK YOU
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Coblo
Rating: 1 out of 5
following a purchase from 06/01/2024
Very good equipment and staff. Great atmosphere.
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Jpourchet
Rating: 1 out of 5
following a purchase from 06/01/2024
Reservation made in advance to have a choice with option and size communicated in advance. Arrived on D-day, no shoes in my size! Disappointment
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Asgl
Rating: 1 out of 5
following a purchase from 05/01/2024
Unacceptable waiting times, limited welcome...
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ZFR G.
Rating: 3 out of 5
following a purchase from 05/01/2024
Very good on the material. Very good advice. We would have given it 5 stars if we hadn't waited so long (2 hours) to pick up our equipment.
This is the worst store in terms of advice I've ever been to in my life. Maxime, who can't even screw a snowboard on properly, takes the cake. Absolutely flee. I've heard them say that they should only give these advice papers to satisfied people... Very serious!
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Tina
Rating: 3 out of 5
following a purchase from 27/03/2023
Not very commercial, does not apply the rates indicated on the promotional signs in front of the store
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Chiki
Rating: 3 out of 5
following a purchase from 10/03/2023
Thank you for your comfortable shoes
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Anatroll
Rating: 3 out of 5
following a purchase from 05/03/2023
Hello, not as good a year as the previous ones, the equipment was relatively old and worn. I had to change boots 2 times in the course of weeks (once a binding popped out, a second time the left boot was ultra tight. Correct skis.
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