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Rating: 4 out of 5
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 2 out of 5
Equipment ok, correct price, however, arrived on Sunday evening, 30 minutes before closing, impossible to get the skis, had to come back the next day, this is not the first time this has happened at this Ski Republic Plagne Centre, if you do not want online reservations, change your operating mode.
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your feedback. We are glad that the equipment and prices met your satisfaction. We understand your frustration regarding the availability of skis and we sincerely apologize for this inconvenience. Your feedback is valuable and helps us improve our service. We will review our reservation processes to avoid such incidents in the future.
We hope to see you soon at Ski Republic for an experience that meets your expectations.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are glad that the equipment and prices met your satisfaction. We understand your frustration regarding the availability of skis and we sincerely apologize for this inconvenience. Your feedback is valuable and helps us improve our service. We will review our reservation processes to avoid such incidents in the future.
We hope to see you soon at Ski Republic for an experience that meets your expectations.
Best regards,
The Ski Republic team
Y
Rating: 4 out of 5
Nothing to say
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Response from Ski Republic
Hello Yvan,
We sincerely thank you for your positive feedback and your rating of 4/5. Your satisfaction is our priority, and we are delighted that your experience with Ski Republic met your expectations. Please feel free to reach out to us if you have any suggestions or questions. See you soon on the slopes!
Best regards,
The Ski Republic team
We sincerely thank you for your positive feedback and your rating of 4/5. Your satisfaction is our priority, and we are delighted that your experience with Ski Republic met your expectations. Please feel free to reach out to us if you have any suggestions or questions. See you soon on the slopes!
Best regards,
The Ski Republic team
T
Rating: 4 out of 5
It was the last week of the season and you were short of stock. You managed to help our group find what they needed though, so thank you.
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Response from Ski Republic
Hello Tim,
Thank you very much for your feedback and for the 4/5 rating! We are delighted to hear that our team was able to help you find what you needed, even at the end of the season. We take your comment regarding stock into account and will work to improve this situation. We look forward to welcoming you back to Ski Republic!
Best regards,
The Ski Republic team
Thank you very much for your feedback and for the 4/5 rating! We are delighted to hear that our team was able to help you find what you needed, even at the end of the season. We take your comment regarding stock into account and will work to improve this situation. We look forward to welcoming you back to Ski Republic!
Best regards,
The Ski Republic team
D
Rating: 2 out of 5
Pleasant welcome, but the ski equipment was not at all up to our expectations or our level. Despite a displayed price of around €300 (with a significant promotion), the skis were worn out and the boots clearly aging, far from current standards. Compared to friends who rented from the neighboring agency Intersport, the quality difference is clearly in their favor.
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Response from Ski Republic
Hello David,
Thank you for taking the time to share your opinion. We are glad that you appreciated the welcome from our team. We take your feedback on the equipment very seriously and are constantly working to improve the quality of our gear. Your experience is valuable to us, and we hope to have the opportunity to serve you better during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your opinion. We are glad that you appreciated the welcome from our team. We take your feedback on the equipment very seriously and are constantly working to improve the quality of our gear. Your experience is valuable to us, and we hope to have the opportunity to serve you better during your next visit.
Best regards,
The Ski Republic team
M
Rating: 4 out of 5
Used to this rental service. Very friendly welcome. Satisfactory equipment.
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Response from Ski Republic
Hello Marvin,
We warmly thank you for your positive review and for your loyalty to Ski Republic. We are delighted to hear that you appreciated our welcome as well as the quality of our equipment. Your satisfaction is our priority, and we hope to see you very soon on the slopes!
Best regards,
The Ski Republic team
We warmly thank you for your positive review and for your loyalty to Ski Republic. We are delighted to hear that you appreciated our welcome as well as the quality of our equipment. Your satisfaction is our priority, and we hope to see you very soon on the slopes!
Best regards,
The Ski Republic team
J
Rating: 4 out of 5
J
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J
Rating: 4 out of 5
Very competitive rates when booking in advance online. Staff in the store are generally nice. Quite a wait to pick up the equipment on Saturday, unfortunately, and ski shoes a bit worn out.
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Response from Ski Republic
Hello Jérémie,
Thank you for your constructive feedback and your rating of 4/5. We are glad that you found our rates competitive and appreciated the welcome from our staff. We also take into account your comments regarding the waiting time and the condition of the ski shoes in order to improve our customers' experience.
Thank you for your constructive feedback and your rating of 4/5. We are glad that you found our rates competitive and appreciated the welcome from our staff. We also take into account your comments regarding the waiting time and the condition of the ski shoes in order to improve our customers' experience.
N
Rating: 1 out of 5
The quality of the equipment was deplorable: snowboard from another time, skis whose protective plastic frays over the week and a binding that even broke, making the equipment dangerous. Staff was top-notch.
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Response from Ski Republic
Hello Nicolas,
Thank you for taking the time to share your experience. We are pleased to hear that our staff was able to satisfy you. However, we are sincerely sorry to learn that the quality of the equipment did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our offering.
We hope to have the opportunity to welcome you again and provide you with an optimal experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are pleased to hear that our staff was able to satisfy you. However, we are sincerely sorry to learn that the quality of the equipment did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our offering.
We hope to have the opportunity to welcome you again and provide you with an optimal experience.
Best regards,
The Ski Republic team
E
Rating: 1 out of 5
I rented two junior packs for 4 days, but my son did not want to ski so I returned the pack after one day and in exchange the shop refused to lend me a pair of women's boots and women's skis for just one day to avoid losing my money. Not customer-friendly at all.
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Response from Ski Republic
Hello Emmanuelle,
Thank you for taking the time to share your experience. We are sorry to learn that your son could not enjoy his ski trip. Our goal is to satisfy our customers, and we understand your disappointment regarding the equipment exchange. Your feedback is valuable and we take it into account to improve our service. Please do not hesitate to contact us directly to discuss your situation.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that your son could not enjoy his ski trip. Our goal is to satisfy our customers, and we understand your disappointment regarding the equipment exchange. Your feedback is valuable and we take it into account to improve our service. Please do not hesitate to contact us directly to discuss your situation.
Best regards,
The Ski Republic team
N
Rating: 4 out of 5
Ras
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Response from Ski Republic
Hello Nicolas,
Thank you for your feedback and we are glad that your experience on our Ski Republic site was positive. If you have any suggestions or comments to further improve our services, please feel free to share them. Your satisfaction is our priority.
Thank you for your feedback and we are glad that your experience on our Ski Republic site was positive. If you have any suggestions or comments to further improve our services, please feel free to share them. Your satisfaction is our priority.
E
Rating: 4 out of 5
-
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Response from Ski Republic
Hello El Hassan,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience with Ski Republic. If you have any suggestions to further improve our service, please feel free to let us know.
See you soon on the slopes!
The Ski Republic team
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience with Ski Republic. If you have any suggestions to further improve our service, please feel free to let us know.
See you soon on the slopes!
The Ski Republic team
C
Rating: 2 out of 5
Friendly staff, but the ranges of skis and shoes do not necessarily match the paid offer on the internet (often inferior) and the response given to the customer is that the website contains errors ... Aging equipment and not very well maintained, probably due to turnover, which required a return for exchange on the second day (exchange went well in itself). Support during fittings is also questionable as I have experienced better in other stores because it was too passive, perhaps linked to the approach of the end of the season I don't know .. To summarize, quite disappointed with the service overall .. we will therefore go to the competition next year ..
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Response from Ski Republic
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, we strive to provide gear corresponding to the reserved ranges, sometimes with alternatives or upgrades depending on availability. It is true that some ranges may present already used equipment, which is inherent to rentals, but it is regularly checked and maintained.
We also take into account your comment about the in-store support. Listening and advising are integral parts of our service, and we regret if this was not perceived that way during your visit.
We note, however, that the equipment exchange was able to be carried out quickly, which remains essential to ensure the continuity of your stay.
Your feedback is important for us to improve, and we hope to have the opportunity to offer you a better experience in the future.
Best regards.
Thank you for your feedback.
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, we strive to provide gear corresponding to the reserved ranges, sometimes with alternatives or upgrades depending on availability. It is true that some ranges may present already used equipment, which is inherent to rentals, but it is regularly checked and maintained.
We also take into account your comment about the in-store support. Listening and advising are integral parts of our service, and we regret if this was not perceived that way during your visit.
We note, however, that the equipment exchange was able to be carried out quickly, which remains essential to ensure the continuity of your stay.
Your feedback is important for us to improve, and we hope to have the opportunity to offer you a better experience in the future.
Best regards.
D
Rating: 2 out of 5
Perfect reservation, friendly staff but not enough of them, way too much waiting in the store!!
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Response from Ski Republic
Hello David,
Thank you very much for your feedback. We are delighted that you found our reservation perfect and appreciated our team. We take your comment about the waiting time into account and are actively working to improve our in-store service. Your satisfaction is our priority, and we hope to welcome you soon for an even better experience!
Best regards,
The Ski Republic Team
Thank you very much for your feedback. We are delighted that you found our reservation perfect and appreciated our team. We take your comment about the waiting time into account and are actively working to improve our in-store service. Your satisfaction is our priority, and we hope to welcome you soon for an even better experience!
Best regards,
The Ski Republic Team
C
Rating: 4 out of 5
.
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M
Rating: 4 out of 5
Ras
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D
Rating: 1 out of 5
I was very disappointed with my experience this time! I booked to hire from Val d'isere and when I arrived to collect my skis the shop was closed. The other branches in the village were also closed! It wasted 2 hours of our first day trying to locate ski hire even though I had already paid with ski republic!
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Response from Ski Republic
Hello,
D
Rating: 2 out of 5
We got four ski packs. My daughter had one ski that was ok and one that un-adjusted and couldn't be clipped into the boot at all. She had to walk back and get it sorted out. My friend and one good ski and one that kept on falling off. Not great.
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Response from Ski Republic
Hello,
Thank you for your feedback.
We are sorry to read about the issues you experienced with the equipment, and we understand how inconvenient this must have been during your stay.
Regarding your daughter’s skis, we confirm that she returned to the shop and that the equipment was readjusted. Our team also advised to come back immediately if the issue occurred again so that we could provide a replacement. Unfortunately, we were not informed of any further problem during the week.
Concerning your friend’s skis, we were only made aware of the issue at the end of the rental period, which unfortunately did not allow us to intervene earlier and offer a solution during your stay.
Please note that all our equipment is regularly checked and maintained, but technical issues can occasionally occur. When they do, our teams are always available to adjust or replace the equipment as quickly as possible.
We regret the inconvenience caused and appreciate your understanding.
Kind regards.
Thank you for your feedback.
We are sorry to read about the issues you experienced with the equipment, and we understand how inconvenient this must have been during your stay.
Regarding your daughter’s skis, we confirm that she returned to the shop and that the equipment was readjusted. Our team also advised to come back immediately if the issue occurred again so that we could provide a replacement. Unfortunately, we were not informed of any further problem during the week.
Concerning your friend’s skis, we were only made aware of the issue at the end of the rental period, which unfortunately did not allow us to intervene earlier and offer a solution during your stay.
Please note that all our equipment is regularly checked and maintained, but technical issues can occasionally occur. When they do, our teams are always available to adjust or replace the equipment as quickly as possible.
We regret the inconvenience caused and appreciate your understanding.
Kind regards.
M
Rating: 1 out of 5
Deplorable customer service, for skiing at Ski Republic on the snow front in Val d'Isere. I was welcomed with a lot of contempt. Despite the patience I showed, I was spoken to like a dog. I have been going there for years and well I will not return
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Response from Ski Republic
Hello Mélanie,
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
We arrived at 7pm to collect our ski gear and were told to come back the next day as ski rental closed at 7pm. We said the website said 7.30pm close, but they said that’s just the sales side of the shop, not rentals. It would be useful for the confirmation email or website to say this, as it would have meant we’d miss the skiing the next morning. Luckily he agreed to serve us in the end that day. More generally, my boots didn’t quite fit right and I found the staff to be rude and dismissive when I flagged this. One of the carrying handles on my boots was also broken, and my helmet was uncomfortable.
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Response from Ski Republic
Hello Alastair,
Thank you for taking the time to share your experience. We apologize for the confusion regarding rental hours and we will improve our communications to avoid this type of inconvenience in the future. We also take your feedback on the equipment and service to heart in order to ensure a better experience for our customers. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Ski Republic Team
Thank you for taking the time to share your experience. We apologize for the confusion regarding rental hours and we will improve our communications to avoid this type of inconvenience in the future. We also take your feedback on the equipment and service to heart in order to ensure a better experience for our customers. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Ski Republic Team
A
Rating: 2 out of 5
No reception. Limited equipment that I had photographed to avoid a problem upon return for security. If the seasonal workers do not like the activity, they should change jobs.
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Response from Ski Republic
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the reception and the equipment. Your feedback is valuable and we take it very seriously to improve our service. We hope to have the opportunity to offer you a better experience during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the reception and the equipment. Your feedback is valuable and we take it very seriously to improve our service. We hope to have the opportunity to offer you a better experience during your next visit.
Best regards,
The Ski Republic team
A
Rating: 4 out of 5
Quality material
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G
Rating: 2 out of 5
Easy order and well-made site, the only problem is that the promo code allski26 displayed on the first page of the site did not work...
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Response from Ski Republic
Hello,
Thank you for your feedback.
We are glad that your experience on the site was satisfactory.
Regarding the promotional code, we apologize for this inconvenience. In such situations, we invite you to contact our customer service, which can verify your case and, if necessary, apply the code retroactively.
This allows us to quickly find a solution and avoid any frustration related to this type of problem.
We remain at your disposal.
Best regards.
Thank you for your feedback.
We are glad that your experience on the site was satisfactory.
Regarding the promotional code, we apologize for this inconvenience. In such situations, we invite you to contact our customer service, which can verify your case and, if necessary, apply the code retroactively.
This allows us to quickly find a solution and avoid any frustration related to this type of problem.
We remain at your disposal.
Best regards.
A
Rating: 1 out of 5
If I get a refund due to the store not opening, I might give a favorable review, for now, a catastrophic experience. The store does not open on time, no notice, no response to the phone... how to start a vacation badly, not having skis at the beginning of your stay!
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Response from Ski Republic
Hello,
We are sorry for this experience that unfortunately started your stay off on the wrong foot.
Following your situation, your refund has been processed.
If your problem is now resolved, we would appreciate it if you could reconsider your review. This would help us better reflect the management of your case.
We remain at your disposal.
Best regards.
We are sorry for this experience that unfortunately started your stay off on the wrong foot.
Following your situation, your refund has been processed.
If your problem is now resolved, we would appreciate it if you could reconsider your review. This would help us better reflect the management of your case.
We remain at your disposal.
Best regards.
S
Rating: 2 out of 5
I do not recommend renting snow equipment in La Plagne. The boots were uncomfortable (I got bruises) and the board was damaged
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Response from Ski Republic
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. The comfort of the shoes is a very personal element, but our teams are here to adjust or replace the equipment if necessary.
Regarding the board, all our equipment is maintained and checked regularly. If an issue is noticed during the rental, we always invite our customers to return to the store for an immediate exchange.
Our goal remains to ensure you have suitable and comfortable equipment throughout your stay.
Best regards.
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. The comfort of the shoes is a very personal element, but our teams are here to adjust or replace the equipment if necessary.
Regarding the board, all our equipment is maintained and checked regularly. If an issue is noticed during the rental, we always invite our customers to return to the store for an immediate exchange.
Our goal remains to ensure you have suitable and comfortable equipment throughout your stay.
Best regards.
G
Rating: 1 out of 5
We ordered intermediate skis and have been given beginner skis
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Response from Ski Republic
Hello Gareth,
Thank you for taking the time to share your experience. We are sorry to learn that the skis received did not match your order.
Sincerely,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that the skis received did not match your order.
Sincerely,
The Ski Republic team
B
Rating: 4 out of 5
Very friendly staff but trying on shoes is tedious
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C
Rating: 4 out of 5
Very competitive prices. Overall decent equipment.
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N
Rating: 4 out of 5
Great service
Response from Ski Republic
Bonjour Nicola,
Nous vous remercions sincèrement pour votre avis positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre service. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau chez Ski Republic.
Cordialement,
L'équipe Ski Republic
Nous vous remercions sincèrement pour votre avis positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre service. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau chez Ski Republic.
Cordialement,
L'équipe Ski Republic
E
Rating: 4 out of 5
Satisfactory
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P
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
good material but staff half welcoming
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D
Rating: 1 out of 5
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
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Response from Ski Republic
Hello,
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
M
Rating: 1 out of 5
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
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Response from Ski Republic
Hello,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
N
Rating: 1 out of 5
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
G
Rating: 1 out of 5
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
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Response from Ski Republic
Hello,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
R
Rating: 2 out of 5
Skis were good. They looked a little bit old but had good wax and edges. Service was fast. The guy in the store was unprofessional and disrespectful. Almost hostile. Don't recommend the store if you're not native French speaker or non-white. (Of you're really interested to know: Our home resort is Whistler and we're expert skiers. But the skiing is fundamentally different in Europe vs North America. We're powder skiers and have wide skis here. I also make small adjustments in our bindings depending on the situation. I tried to discuss These options with your guy (Christian). He was not having any of it and essentially refused to engage any conversation or discuss any other options. I don't think anyone actually reads this but I'm writing it anyway because you asked!)
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
J
Rating: 1 out of 5
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
The reception of the staff leaves much to be desired
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Response from Ski Republic
Hello Agathe,
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
P
Rating: 1 out of 5
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.