The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Dear Garry, thank you for your positive feedback on Ski Republic! We are delighted to hear that you appreciated our quick and friendly service. We look forward to welcoming you again for your next skiing adventure!
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Simion M.
Rating: 2 out of 5
following a purchase from 27/02/2026
Perfect.
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Response from Ski Republic
Hello,
Thank you for your feedback.
In light of your comment, we feel that your rating does not fully reflect your experience. If that is the case, please feel free to modify it so that it better corresponds to your feelings.
We remain at your disposal if you wish to provide us with more details.
Looking forward to exchanging with you,
F
Frédéric G.
Rating: 1 out of 5
following a purchase from 19/03/2026
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
L
laurent G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Very good welcome from the team in the store.
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Romain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
Unfriendly, disrespectful seller
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Response from Ski Republic
Hello Romain,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our team did not meet your expectations. At Ski Republic, customer satisfaction is our priority. Rest assured that we take your feedback very seriously and will do everything possible to improve our service. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The Ski Republic team
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Arnaud S.
Rating: 4 out of 5
following a purchase from 19/03/2026
Good skis but a bit light adjustments
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Rafael D.
Rating: 1 out of 5
following a purchase from 22/03/2026
A processing fee of €1.50 when everything is done in self-service on the site is scandalous, bordering on illegal
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Response from Ski Republic
Hello Rafael,
Thank you for taking the time to share your opinion. We understand your frustration regarding the processing fees. These are in place to cover processing costs, even in self-service mode. Your feedback is valuable and we will carefully review it to improve our service.
Best regards,
The Ski Republic team
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didier A.
Rating: 1 out of 5
following a purchase from 05/03/2026
one of my skis was not adjusted to my boot I had to walk back from Belle Plage to Belle Côte to make the adjustment
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Response from Ski Republic
Hello Didier,
Thank you for your feedback. We are sorry to learn that the adjustment of your skis was not optimal. Your comfort and safety are our priority, and we will ensure to improve our services. Do not hesitate to contact us directly for any future assistance.
Best regards,
The Ski Republic team
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Loris B.
Rating: 1 out of 5
following a purchase from 11/03/2026
Low quality equipment, and unfriendly and unprofessional staff
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Response from Ski Republic
Hello Loris,
Thank you for taking the time to share your experience. We are sorry to learn that our equipment and service did not meet your expectations. Your feedback is valuable, and we will ensure to improve the quality of our products as well as the welcome from our teams. We hope to have the opportunity to prove our commitment to customer satisfaction during your next visit.
Best regards,
The Ski Republic team
G
Guy B.
Rating: 2 out of 5
following a purchase from 01/03/2026
- Staff were somewhat rude - Insoles of the boots were not attached and moved around during wear - Paid for top level skis but the edges weren't very sharp and overall were quite worn.
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Response from Ski Republic
Hello Guy,
Thank you for taking the time to share your experience. We are sorry to learn that some aspects of your visit did not meet your expectations. We take your comments very seriously and will pass them on to our team for continuous improvement. Your satisfaction is our priority and we hope to welcome you again for a more pleasant experience.
Best regards,
The Ski Republic team
F
FREDERIC G.
Rating: 4 out of 5
following a purchase from 20/03/2026
Top
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VIVIEN C.
Rating: 2 out of 5
following a purchase from 13/03/2026
I ordered mid-range equipment benefiting from good discounts. In the store, we had items that were already several seasons old. I think I would have had the same if I had taken the budget pack because I don't think it would have been worse. I came back twice to find a pair of shoes suitable for my feet. It's certain that this store does not benefit from the latest technologies in terms of service. It cost me 2 days of enjoyable skiing. For the price and the welcome, I still give it a second star.
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Response from Ski Republic
Hello Vivien,
Thank you for taking the time to share your experience at Ski Republic. We are sorry to learn that your visit did not meet your expectations and we understand the importance of suitable equipment to fully enjoy your ski trip.
Please know that your feedback helps us continuously improve our services and products. We are committed to providing you with the best possible quality and assisting you in your choice. Do not hesitate to contact us so that we can find a solution together for your equipment.
We hope to welcome you again and provide you with an experience that meets your expectations.
Best regards,
The Ski Republic team
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ALAIN S.
Rating: 1 out of 5
following a purchase from 09/03/2026
Hello, very hard shoes to put on and old, non-slip skis
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Response from Ski Republic
Hello Alain,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your equipment. We strive to provide quality material and take our customers' feedback into account to improve our services. Please do not hesitate to contact us directly so that we can find a solution tailored to your experience.
Best regards,
The Ski Republic team
J
Joel U.
Rating: 4 out of 5
following a purchase from 15/03/2026
Good services and friendly team but the website is not clear about the location of the different shops in Val d'Isère
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Pascal D.
Rating: 1 out of 5
following a purchase from 19/03/2026
Very poor welcome from an old bitter gentleman, certainly the manager of the sports store in Samoëns. Not at all commercial, to be avoided!
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Response from Ski Republic
Hello Pascal,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your welcome did not meet our standards. Your feedback is valuable and we take it very seriously to improve our services. We hope to give you the opportunity to have a much more positive experience during your next visit.
Best regards,
The Ski Republic team
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Omar D.
Rating: 2 out of 5
following a purchase from 17/03/2026
The date changed regularly while I had selected several times when I wanted to pay, I selected the same thing several times before the order, without being able to erase it
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Response from Ski Republic
Hello,
Thank you for taking the time to share your feedback.
We are sorry for the problem encountered during your reservation. According to our exchanges with you, we understand that the situation may have been resolved and that our customer service was able to satisfy you, which we are delighted about.
If your overall experience has evolved following this handling, please feel free to update your review so that it reflects the resolution of your request. This means a lot to our teams.
We look forward to assisting you during your next stay in the mountains.
The Ski Republic team
P
Philippe F.
Rating: 1 out of 5
following a purchase from 10/03/2026
Very unpleasant welcome. Mediocre skis. Lack of transparency and clarity in pricing (ski locker offered without the price being announced or displayed - for information, it's 12 euros per day, which is as much as renting a pair of skis with boots...).
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Response from Ski Republic
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your feelings regarding the welcome and the transparency of the prices are important to us and we will ensure to improve these aspects. Please know that we take your comments into account to provide quality service to our customers.
We hope to have the opportunity to welcome you again and offer you a more satisfying experience.
Best regards,
The Ski Republic team.
B
Benjamin D.
Rating: 4 out of 5
following a purchase from 12/03/2026
Top renter and good advice
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REGIS V.
Rating: 2 out of 5
following a purchase from 27/02/2026
I reserved a prestige pack at expert level for a week in La Plagne. The equipment is nothing prestigious, particularly the shoes, which are low-end. The friendliness of the staff is remarkable but does not compensate at all for the usurped qualification of the equipment.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
Regarding the equipment, we would like to clarify that the equipment provided was indeed in the prestige range, with skis recognized for their performance and quality.
We understand, however, that the perception may vary, especially regarding the shoes, and we are sorry that this did not meet your expectations. Our teams remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a better experience during your next stay.
Best regards,
The Ski Republic team
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ARNAUD HENRI MARIE CHRISTIAN D.
Rating: 2 out of 5
following a purchase from 07/03/2026
Invoice paid unavailable on the Ski Republic website after payment of the service. Website not great.
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Response from Ski Republic
Hello Arnaud,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
A
ALAIN D.
Rating: 1 out of 5
following a purchase from 05/03/2026
Worn skis like this are really disappointing to offer for rent. Salomon skis. Given the rental price, I am very disappointed. I haven't seen a single pair of skis in such a state during my stay.
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Response from Ski Republic
Hello Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that your skis did not meet your expectations. Your feedback is valuable and helps us improve our service. We hope to welcome you again for an experience that meets your expectations.
Best regards,
The Ski Republic team
G
Georges A.
Rating: 4 out of 5
following a purchase from 11/03/2026
adapted snowboard but too bad it didn't slide properly
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Joel D.
Rating: 2 out of 5
following a purchase from 26/02/2026
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
F
fabien W.
Rating: 4 out of 5
following a purchase from 13/03/2026
Reservation rather clear
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CHABOUD V.
Rating: 2 out of 5
following a purchase from 07/03/2026
Disappointing welcome in store. Equipment initially provided does not match the reserved ski range. The only positive point: the rental price, but I will rent elsewhere next time.
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Response from Ski Republic
Hello,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
J
Justine N.
Rating: 1 out of 5
following a purchase from 08/03/2026
In terms of location. Ski Republic is located at the foot of the residence where we stayed, at the foot of the ski lifts so it’s perfect. Except that the ski rental is deplorable, skis that keep coming off and getting out of adjustment in the middle of the descent! Risk of injury +++ After returning to the ski rental shop to explain our problem, the staff only found to say that it was the weather... It should be noted that we were 4 people renting skis from them, 3 of whom had issues with their skis.
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Response from Ski Republic
Hello Justine,
Thank you for taking the time to share your feedback. We are pleased to learn that our location was an asset for your stay. However, we are sincerely sorry to learn that you encountered problems with your equipment. Your feedback is valuable and allows us to improve our service. We encourage you to contact us directly so that we can discuss the details and find a satisfactory solution.
Best regards,
The Ski Republic team
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Eric D.
Rating: 4 out of 5
following a purchase from 07/03/2026
Everything went well except that I didn't have the information that there needed to be a delay of 18 hours between the order and the reception at the agency...
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Pierre B.
Rating: 2 out of 5
following a purchase from 26/02/2026
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Arnault K.
Rating: 2 out of 5
following a purchase from 26/01/2026
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
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CHRISTOPHE T.
Rating: 4 out of 5
following a purchase from 28/02/2026
Good welcome and service
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Thibaut B.
Rating: 2 out of 5
following a purchase from 03/03/2026
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
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Emili B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good
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thibaud H.
Rating: 2 out of 5
following a purchase from 03/03/2026
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
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FRANCOISE M.
Rating: 4 out of 5
following a purchase from 07/03/2026
Very nice and efficient
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Kevin N.
Rating: 1 out of 5
following a purchase from 01/03/2026
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
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Amélie D.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
D
Dariusz S.
Rating: 4 out of 5
following a purchase from 17/02/2026
So far so good. Online Booking excellent, let’s hope the service in the shop and the equipment are of the same calibre.
Response from Ski Republic
Dear Dariusz,
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
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LAURENT P.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
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Vincent D.
Rating: 4 out of 5
following a purchase from 23/02/2026
Excellent quality / price ratio!
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severine D.
Rating: 1 out of 5
following a purchase from 23/02/2026
After 3 changes of shoes, we had to rent from another rental company that provided us with better-suited equipment and better listening.
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Response from Ski Republic
Hello Séverine,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your opinion is valuable, and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Ski Republic team
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